A and J Fireplaces

Visited the store and spoke with John.  We were impressed by his knowledge and recommendations.  Signed contract on 11/14/2012 with a deposit of $2,000.  Work was supposed to be completed within 2-3 weeks.  
The work did not start until mid January, and was not completed until late Feb. During the entire process, the company did not return most of our phone calls requesting updates with regards to when they would start, and the progress of the work once started.  We needed to call them almost daily.  The basic installation did eventually pass all inspections, and the fire place does work.  The finish related work was done poorly. We will need to replace our crown and base molding and repaint adjacent ceiling and walls due to damage caused during the installation of the fireplace. Molding around the mantel was damaged due to incorrect use of the nail gun.  Spackle was very sloppy and rough considering the contract called for 2 coats. Silicone caulking was used on surfaces that needed to painted. When we pointed these items out to John, he would not acknowledge these as defects. We gave up on trying to get the company to remedy and will be hiring someone else to finish the job. 

Signed contract on 5/03/2012 with a $2000 deposit, A&J indicated material will take about 2 weeks and installtion 2 Days.After a month I called about delay in starting the job. I didn't get any answers  A&J kept on telling me materiial is coming next week,next week,next week!!!! Finally  material came in about 7/11/2012 and work was started but not completed, not all material was recieved.
Finally material came iin and job was 99% completed on 8/21/2012. I indicated to A&J that I will complete remaining 1% because I couldn't take them any more.

We interviewed several companies, chose A and J. VERY UNPROFESSIONAL-said they would call, never do, tell you they will come on a specific day-never show or call, hardly return calls timely.  The workers broke the hand selected marble and the owner tried to quickly order and "replace" a new piece and then when confronted about it, he lied right to my face (too many issues to list). The whole job took more than 3 months, completely horrible company to do business with.  WILL NOT EVER USE THEM OR REFER THEM ANYWHERE!

UNPROFESSIONAL AND RUDE.  FILING CLAIM FOR CONSUMER FRAUD.  PARTS CHARGED WERE NOT INSTALLED.

See above