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NJ Smart Homes and Theater

2.3(
3
)

Home Automation, Stereo and Home Theater Systems, TV Sales

About us

NJ Smart Homes and Theater is a provider of all home theater and smart home automation services. We handle all sizes of jobs from full home automation to single rooms as well as designated home theaters to simple flat screen mounting.

Business highlights

11 years of trusted experience
Emergency Services Offered

Services we offer

TV wall mounting Surround sound speaker systems Wire concealment Theater design Lighting control Shade control Security cameras HVAC control

Amenities

Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

2.33 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
0%
2
0%
1
67%
Rating CategoryRating out of 5
quality
2.3
value
3.7
professionalism
2.3
responsiveness
2.3
punctuality
3.3
Write a review
Showing 1-3 of 3 reviews
PIYUSH P.
10/2017
1.0
home theater design, tv sales, home automation
  + 1 more
They fail miserably connecting my TV with their cheaper remote. Now I am using different remotes for defferent things. They could not figured out how to connect my sitting room speakerwith other speakers so I cannot use that area while watching TV. After spending more than $10,000.00 still I have to compromise and go through all this everyday . I am regretting not using professional people. by the way they have excuse of my home network which is working perfectly fine. what have to do with all those problems with my home network
Description of Work: I hired them to installed 70" TV with home theater receiver. According to the contract they need to install all that and connect my sitting area speaker to the other speakers which connected to receiver. Also they supposed to connect RF remote to all the components like ROKU,Apple TV ect.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$10,000
Seth H.
03/2016
5.0
home theater design
  + -1 more
The installer was prompt, in fact he called me to ask if he could come earlier which was great because I had to get to work. The installation was fast and efficient, and they cleaned up cleaner than the area was before they arrived. Couldn't be happier. Will definitely call them again and recommend them to friends and relatives!
Description of Work: They installed a swinging arm mount for my flat screen TV.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Marlene E.
01/2016
1.0
home automation
  + -1 more
Horrible experience. I hired Chad to install a couple of TVs and to upgrade some of my components based on his recommendations. After he couldn't get the new components to work, he stormed out of the house and did not complete the job. #unprofessional #dontpayupfront #findsomebodyelse
Description of Work: I hired Chad to install a couple of TVs and to upgrade a few of my components based on his recommendations.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$1,500
Response from NJ Smart Homes and Theater
If you are reading this, Congratulations! You have found the proverbial "needle" in the haystack. The one and only negative review of NJ Smart Homes & Theater. We thought a 99% 5-Star rating would be kind of fishy, so we needed this one to make our ratings look more legit. Why else would we not please this customer like the other 149? We were contracted to install a few TV's and upgrade his audio system, the perfect opportunity to get a bad review. We advised the customer that his new equipment may not be compatible with the equipment he owned, and how possibly that could cause a problem. But luckily for us, he did not take our advice and we were on our way. 1-Star...Here we come! But to make ourselves look bad, we tried anyway to make things work. Even a 2nd trip by our technician was a failure. Thank goodness! Eventually to really humiliate ourselves we called in one of our "friendly" competitors to see if they could put 5-lbs of bologna into a 2-lb skin. But alas, after many hours of their time, which we appreciated paying for, they told us it was like trying to use a new iPhone 6 with the iPhone 3 charger. It's just not compatible! This really gave us hope for a terrible review. To solidify our hopes we decided, at the customers urging, not to take any money for the brackets, mounting, in-wall wire conceal, cables or installation that was perfectly done. In other words to make things look really negative for us, we only kept the initial deposit (Side Note: Only 30% of the total cost of completed project) and used it towards the Total Amount owed on the work that was completed. We just LOVE working for FREE, don't you? We just wanted to make sure the other 5-Star review customers know about the experience they missed out on. Can we find at least one more customer out there that will NOT give NJ Smart Homes & Theater a 5-Star review? Please help us get that one lonely negative review some company. Hire us and let us give you the opportunity to belittle NJ Smart Homes & Theater and get work done at your home without paying us!! One negative review compared to 148 positive ones. We are so tired of being that good! We hope you appreciate our response to this review.

    Contact information

    144 Van Ave, Pompton Lakes, NJ 07442

    www.smarthomesnj.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 7:00 PM
    Tuesday:
    7:30 AM - 7:00 PM
    Wednesday:
    7:30 AM - 7:00 PM
    Thursday:
    7:30 AM - 7:00 PM
    Friday:
    7:30 AM - 7:00 PM
    Saturday:
    9:00 AM - 3:00 PM

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Home Automation,
    Stereo and Home Theater Systems,
    TV Sales

    FAQ

    NJ Smart Homes and Theater is currently rated 2.3 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 7:00 PM

    Tuesday: 7:30 AM - 7:00 PM

    Wednesday: 7:30 AM - 7:00 PM

    Thursday: 7:30 AM - 7:00 PM

    Friday: 7:30 AM - 7:00 PM

    Saturday: 9:00 AM - 3:00 PM

    NJ Smart Homes and Theater accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, NJ Smart Homes and Theater does not offer free project estimates.
    Yes, NJ Smart Homes and Theater offers eco-friendly accreditations.
    No, NJ Smart Homes and Theater does not offer a senior discount.
    Yes, NJ Smart Homes and Theater offers emergency services.
    No, NJ Smart Homes and Theater does not offer warranties.
    NJ Smart Homes and Theater offers the following services: TV wall mounting Surround sound speaker systems Wire concealment Theater design Lighting control Shade control Security cameras HVAC control

    Contact information

    144 Van Ave, Pompton Lakes, NJ 07442

    www.smarthomesnj.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 7:00 PM
    Tuesday:
    7:30 AM - 7:00 PM
    Wednesday:
    7:30 AM - 7:00 PM
    Thursday:
    7:30 AM - 7:00 PM
    Friday:
    7:30 AM - 7:00 PM
    Saturday:
    9:00 AM - 3:00 PM