DRX DUCT LLC

I think DRX did a terrible job. The only redeeming qualities were that they showed up on time and were easy to contact on the phone. Once they arrived, they cut a hole in the furnace plenum and attached their truck mounted vacuum. After that, they walked around to all the ducts with about a 10 foot "air whip", which is their only tool for cleaning the ductwork. You may be thinking, what happens if your ducts are longer then 10 feet? The answer is: only the first 10 feet get cleaned! After that, they sprayed some Simple Green (yep, the same stuff you can buy from the hardware store) onto the register covers (this is what they call "sanitizing"). This pretty much concluded the service. Here are some things that weren't done: * Blocking off all the registers that they weren't actually cleaning. This seems like it should have been done, after all you'd want to maximize the vacuum coming through the duct you're currently cleaning. * Cleaning anywhere past where their air whip would reach. * They didn't step foot into the attic where all the trunks are. Combined with the limited reach of their tools, I can't see how any of these would have gotten clean. * They didn't even remove any of the register covers. That should give you an idea of what sort of tools they use here.. they have to fit through the 1/4 inch gap in the covers. After they left, I took my shop vac and shoved it down some of the registers. I ended up pulling out tons of dirt/rocks/rusty metal. Overall, if you'd like to waste $400, just light it on fire. You'll save time over waiting for DRX to come.

Was very satisfied- did a really good job --- would use them again and also refer them to others

Work was done very professionally, we particularly liked the fact the workers automatically put on booties. They gave a courtesy call to let us know approximate time of arrival, worked very efficiently.

They did a great job - they were communicative, prompt, and professional. They were careful with our home and the ducts are well cleaned.

Two techs arrived and checked out the furnace and all the registers. They rolled a gas powered vacuum into the back yard and ran a huge hose in through the basement window and up to the furnace. The tech cut hole in the supply and return ducts, isolated the supply and return by putting a plastic bag over the filter, attached the vacuum hose to the supply side, and started the vacuum motor. The other tech used a pressure hose fed from a compressor in the truck and blew out the ducts. The process was repeated on the return side. The guys finished up by blowing out the ducts from different distances from the furnace. One of the techs took a couple of before and after pictures and the finished ducts were spotless. The men were very courteous, friendly, and professional. I couldn't have asked for nicer people. They worked non-stop until the job was finished. I gave them the check and they were on their way. I'll recommend this company to anyone looking for a duct cleaning service.

They arrived on time. Did a good job of cleaning duct. However, they damaged the duct and damaged the vent. They did not tell me about either but only noted vent when I inspected it , one vent blade missing; A few days later noted perforation in duct with lint on basement floor. Would not use again.

Very careful. Checked dryer operation and throughly clean all duct work.

DRX did a great job. It was easy scheduling and they showed up promptly. When it turned out because of the set up of one of our furnaces they wouldn't be able to clean it exactly the way they wanted, they still cleaned it as much as they could (which was a lot) but didn't charge for it (without me asking). All in all, great job.

Good communication, clear, described duct cleaning process, came on time, and cleaned all ducts (2 workers). Took appx. 3 hours. Gave good suggestion as well-- importance of changing furnace filter every three months. Would recommend.

Okay. They cleaned the ducts out and it only took about 2.5 hours. I had expected it to take much longer and I think that it wasn't as thorough as a result. They also didn't put things back properly so our furnace was making noise for a few days, but they did come out and fix it.