Mid-Atlantic Waterproofing of NJ

Done in one day

The salesman spent about 2.5 hours at the house which included inspecting the basement, reviewing in detail using brochures, actual pictures of other jobs and video of their system and process. Steve was very thorough and answered all questions in a manner that could be understood. He provided a price and then made a call and came up with a lower price based on us scheduling the service. I felt this was a bit gamesmanship and sales dazzle dazzle, but I liked their system and thought the price was reasonable, but I had no other comparison point other than reading some other reviews on Angiie’s list. In hind site it probably would have been better to have gotten other estimates. However, after I agreed to price I had three days to back out and that is when I did more research on the internet. This included watching videos on YouTube of a basement water proofing contractor showing  sub standard jobs.  Based on this research I felt very confident in the system Mid-Atlantic offered and reinforced my preference to have it done right even if it was a little more costly.
We scheduled the job and then had to adjust somewhat because of the township schedule for doing the inspection and my availability. The sub-contractor called on the scheduled morning and gave me the eta which he met. He spent time going over the process and then he and his team went to work opening up the floor and installing the drainage.
Dan from their office was our primary contact and coordinated the various activities including getting the inspectors to come by. They did the inspection of the open floor and then the subcontractors came by and finished the system over the next two days. 
Dan then coordinated for the electrical contractor to come by and do the electrical work on the sump pumps.
Next Dan coordinated the three final inspectors but the plumbing inspection failed because they wanted a sleve put on the pac piping going from the sump pumps to outside. Dan had someone from their service team come out and make the modifications and then coordinated the inspector coming back out again and it passed.
We have had no water problems since they completed this service. I was happy with their system, installation process and their communication. 

Note: this company offers a discount if consumers promise to write a letter of recommendation. Take all positive reviews with a grain of salt. 

Excellent product, but not worth the hassle of dealing with an utterly incompetent management that farms out the work to a third party and then goes missing in action for the duration of the project.  Maybe if an employee from the company had supervised the crew or checked in occasionally, the work would not have failed inspection several times.

I was dumbstruck when I asked the sales representative, Steve Billig, for the name and address of someone to whom I could send a formal letter of complaint: he told me with to write the letter to him personally! 

There have already been several negative reviews of Mid-Atlantic Waterproofing on Angie?s List. Our experience has been similar to what other reviewers have already written:

?Dealing with this Co. was a nightmare from start to finish.?

?They gave a quick high pressure presentation and a deal if you signed up right then.?

?The work was conducted by a third party contractor.?

?The salesman lied about everything. I don't think he said one thing that was true. I asked him about using jack hammers for plastered walls and he said no but he did use one.?

 ?The estimator came out and did a typical sales job.  The original price was $14,000?This company comes in high and will come back with counter offers.  The ?manager? came out and got it down to $10,000 (rounded off).  Given all that they said they would do, it seemed fair, plus there was a guarantee.?  

?Tactics can be misleading (not being upfront about the possible need to?)?

??buyer beware!  Make sure they tell you all the possible issues with your particular basement before signing.  And don't accept the first price. I later found someone who had the same work done for $7,000.?

?Terrible Experience: Overpriced, inferior workmanship, damaged my lawn, landscaping and basement windows. Arrogant sales?

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This company was very professional. We had other companies out and they rushed us withou a full explanation of what would be done.
Midatlantic took the time to make my wife and I truly understand what they were going to do and how their system works.
I would highly recommend them.

Update: 4/15/15 ~
Thanks to Angie's List this Co. reached out to
us to "see how the service is going." After some back and forth calls
that included me being called the wrong person, being told that I could
receive an estimate to further extend the waterproofing service area in
basement ( i think this person did not know I was for a couple of our
conversations) and then finally scheduling to have a "senior" service
tech come and assess the basement issues we found out that the original
drain they installed in our rear basement entry had never been bolted
down and was therefore clogged with mud and debris making the system
compromised to incoming water. My husband scooped out the mess himself
once the tech showed him. We are hoping this will amend the issue but we
are still not sure. Only time will tell. The fact that this was never
properly secured and that when we had tech's come and inspect the area
they never thought to look at this area is a bit shocking but in my
experience w/ Mid-Atlantic it is kind of not so shocking. I was also
shocked but then not so shocked when I received a voice mail from the
service manager yesterday asking me to "chang my review." This was the
first time he ever mentioned this review. It was never spoken of
formally prior. So to ask a customer to change their review of the Co.
is a bit intrusive. I'm still not even sure this will solve our issues
w/ the water in the basement. I do want to be fair and write all that
has occurred, fair to their company but really I want to inform other
potential clients. I see the customer service model for this company as
completely self serving. There was never a time when this Co.
acknowledged or apologized for their errors,  our time wasted or their
service flaws. I am certainly still not sold but will see how this
latest info. impacts our basement over time.

They did a great job and were a wonderful company to work with.  They had different teams for all the different jobs required to complete the work.  It took them three days to complete everything and they worked very hard and efficiently.  They were all very pleasant, thorough and clean.  The quality was well worth the price and I found it to be fair compared to other estimates.  I would definitely work with them again and highly recommend them.

Luckily we were still under warranty and so they replaced everything for no charge and now the warranty is extended for another 7 years.  The guys came out right away and were great to work with.  I would recommend them and work with them again.

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The salesmen was very knowledgeable and answered all our questions. He was also very patient as we had our children home. He went over everything from the issues we saw with the basement, future plans for the basement, the issues he found and the system used by Mid-Atlantic. Did not feel pressured to go with them which is a plus. We had consulted with other firms and did not care for how they approached us as potential customers. A plus was that the consultation accorded on a Saturday afternoon.
The work was conducted by a third party contractor. They were very professional. They left the basement clean after they had completed the work. They did however miss repairing one of the cracked walls. I believe they also used the water heater as a source for water. This would not be an issue if not for the slow leak we now have. Prior to the work, we had no leak with the water heater. After the work, we found a paper cup located at the spigot for the water heater. We contacted Mid-Atlantic to advise of the cracked wall that had been missed and the water heater issue. They scheduled a future appointment to address the missed cracked wall. However, when we mentioned our water heater issue, were advised to call a plumber. NOT the customer service response I was looking for. We know have to pay out of our pocket to have the slow leak addressed that was created by this work.

The work was excellent. The techs were very neat and efficient. The work turned out perfectly, just the way they promised. They were right on with the timeframe and pricing estimate. Getting the appointment set up and scheduled was very easy as well. I see no room for improvements on the work they did. I contacted them regarding a water spot I noticed that maybe a drain was leaking, and they even responded within a couple of hours and it ended up being nothing to worry about.

Anytime we do call they take care of the problem right away. They are very attentive and understand your concerns if you have a problem. If they see there is anything they can do for you they take care of that. I highly recommend them.

Midatlantic always does 3 things: 1) They come when they say they will 2) they do what they say they will and 3) They clean up as if they were never there. While this was a smaller project, it was the same when they did our entire waterproofing project in 2007. And Kellie and Dan are very professional to deal with over the phone.

I have seen the other comments out of curiosity, and some complain about the pricing. They are not the cheapest option, but they are the best.....and you get what you pay for . Would you not want the best for something as important as waterproofing your basement?

The salesman lied about everything. I don't think he said one thing that was true. I asked him about using jack hammers for plastered walls and he said no but he did use one. The crew that came out barely spoke English. They had an argument downstairs about when they would get paid. He told me the job would get done in three days but rushed everything into one day. They hit the sewer pipe and water backed up in the upstairs bathroom. It was a disaster. It was too cold when they poured the cement and it sank. They had to come back out for that. The foreman that did the job had gotten fired. Every time they come out, they make things worse.

The salesman was very handed in his pitch, telling us that it was a 'now or never' situation. They also subcontracted the work without telling us. We found that the price was very inflated once we compared it with other people in the area. All of this considered, the overall quality was good and the product is working. There were some initial issues with the quality, but they did come fix most of them.

The initial salesman was at our house for ~2 hours and went into great detail about their process and materials. It was very informative but a little long. The initial price they came in with was $22k, which was quite higher than we were anticipating on spending.
We met with a few other basement waterproofing contractors and we have to say that Mid-Atlantic had the most comprehensive system/plan and the most experience. We had a second sales meeting where we went back and forth on price until we eventually came to a point we both agreed on.
The work was started on time and was done quickly and efficiently. The crew they sent were very hard workers, taking no breaks and working until 8PM after starting around 8AM in order to get the job done the second night.
They cleaned up after themselves fully and three weeks later my basement is dry and smells a lot better. Great work all around.

The job went smoothly. They did everything they had promised in a timely manner.

They were thorough and did the job they were supposed to do.

Basement perimeter drains and 2 sump pumps were installed in Nov 2011. The basement has been dry ever since. I've had 2 follow ups with them since then that have both been helpful and professional. After the Oct 2013 hurricane in NJ we were without power for over a week. During that time the backup batteries on the sump pump went dead. I called Mid-Atlantic and they sent out a technician to examine as the system was still under warrantee. He diagnosed that the battery was no longer good and had additionally damaged the control unit. He ordered new units and came back the next week to install at no charge. They have been working great ever since.
Most recently I called because a home inspector identified that the rubber plugs on top of each sump pump lid were missing. I contacted Mid-Atlantic and they immediately mailed me the two plugs and associated hardware... No questions. No cost.

It has worked very well. They have done a great job. The water is staying away from the house.

After attempting to recharge the batteries and other tests, both units were identified as needing replacement. The units were still covered under the original installation warrantee and were both replaced free of charge. Both the original appointment and return appointment to replace the ordered parts were handled efficiently. The technician arrived on time as promised. Was extremely knowledgeable and answered many questions.
Great experience.
Jim H.