LOU FASANO HEATING & COOLING, INC.

"Very simply put, this is a false complaint. Mr. [Member Name Removed] called me later that same night and asked me if I could give him a discount on his invoice. I explained to him that we charged him a fair cost for his repair that is already at or below market value. I also explained our schedule was full and we came out after hours so they (his wife called) would not have to sleep with no air conditioning. He didn't care what we did for him, all he was concerned with was that he wanted a discount and was very disrespectful. I also reminded Mr. [Member Name Removed] that he still owes $50 from an air conditioning system repair we did on July 26, 2013, ticket #5744S that is still open and we still came out and serviced him when he needed us. 1- This service call was called in and executed successfully on June 8, 2015, the same day during hot weather. 2-Out technician pressurized the system with nitrogen, which held and then pulled a vacuum test and it was successful. 3-The system did not take 500 pounds of refrigerant. It was charged with 6.3 pounds of refrigerant R-22 as shown on the service ticket. 4-He never called and said that it was not working. If he had, we would have responded. He did call again to let me know who I was messing with. I told him to call around to compare prices and he would see that we are fair. He didn't care. 5-Carbon Monoxide could have killed your whole family he said in the complaint-Our first visit was a call about air leakage on the plenum on July 7, 2008, service ticket #3360, we patched two (2) holes in the plenum with metal and caulked because the air was leaking. What would this have to do with carbon monoxide? No relationship and you are talking 7 years later. 6-He never said it failed again or mentioned hiring another company. I learned of this on Angie's List web site. Furthermore this customer made a complaint to the BBB stating that we never replaced a coil that he said he had paid to install, first of all, he never hired our company to install a coil and second, according to his complaint with Angie's list he stated that he had our company inspect his coil in 2013, serviced his unit on 7/26/13 Ticket #5744S after he called to say his a/c wasn't working correctly, not for an inspection. This customer stated many lies and there are many indiscrepancies between his complaints regarding the same call. The bottom line is this is a malicious lie. When he called for service, we always respond. If this was true, why weren't the authorities notified? Why no lawsuit? If we made a mistake, we would have corrected it. I believe in karma and stand behind everything we do. It is sad this person put this kind of stuff out there because he wants a free ride. Sincerely, Lou Fasano"