Reviews
2.01 Reviews
Showing 1-1 of 1 reviews
Tim J.
02/2008
lawn mower repair
 + -1 moreTheir customer service was so bad I chose not to use them. It's a shame - everyone bemoans the death of the small, family-run or local business to large corporations, but this one reason why they're headed for extinction. Will never go back to this dealer for equipment or service, which reminds me, I also bought a $300 string trimmer from them on a separate occasion. You'd think they'd have good customer service to their repeat customers. Not repeat anymore! I'll drive an extra 15 miles to go to the next nearest dealer to buy equipment or for service from now on.
Description of Work: In summary, no way. Bought a $2500 commercial lawn mower from them, they built and delivered it, and on my 1st or 2nd use a bolt came loose from the steering controls. The mower careened dangerously out of control and onto the curb damaging the blade. They fixed the bolt, but didn't offer to sharpen the blade back to new condition. I wrote it off as a fluke. A few years later I called for a general service/tune up quote and what was included. They had a horrible attitude and wouldn't provide any info saying they couldn't give a quote until it's in their shop and they looked it over. They made the analogy that the "Doctor doesn't quote you a price until he checks you out." Sure, maybe, but a better analogy for this situation is a car dealer or mechanic, who will easily quote over the phone that an oil change, air filter, new plugs, adjusting tensioners...will cost $X, take 2 hours, and can fit you in on Tuesday. Nothing of the sort with this family-run business.
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$2,800
Contact information
348 STATE HWY 57 N, Phillipsburg, NJ 08865
Licensing
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Service Categories
Lawn Mower & Power Tool Repair
FAQ
ESPOSITO LAWN & GARDEN is currently rated 2 overall out of 5.
No, ESPOSITO LAWN & GARDEN does not offer free project estimates.
No, ESPOSITO LAWN & GARDEN does not offer eco-friendly accreditations.
No, ESPOSITO LAWN & GARDEN does not offer a senior discount.
No, ESPOSITO LAWN & GARDEN does not offer emergency services.
No, ESPOSITO LAWN & GARDEN does not offer warranties.
Contact information
348 STATE HWY 57 N, Phillipsburg, NJ 08865