American Home Appliance Service Company

Description of Work
Refrigerator repair

Description of Work
"Came when promised and did work as described. Will use this firm again."

Description of Work
American Home was listed as an authorized Frigedaire/Electrolux repair provider. I have told Frigedaire/Electrolux to reconsider using them as an "authorized" provider.

Description of Work
I called American Home appliance to fix my ice maker. The service man came late and he put in new parts but the ice maker still did not work and as a matter of fact it was leaking into the freezer so I was actually worse off then before. When I called him back he was very rude as if I was the one to blame. He screamed at me over the phone. I would not let that arrogant man step one foot back into my home. With the help of over the phone assistance and a plumber we were finally able to get the situation under control. I only wonder if I even needed the new parts he installed incorrectly.

Description of Work
American Home is a repair service that the Whirlpool/KitchenAid warranty extension company uses. While I have not been happy with having to set up appointments through the warranty extension company, I have enjoyed my experience with American Home itself. American Home was about the third company that the warranty extension service sent to my home. I was initially reluctant because I live in Westchester County near the Long Island Sound, and the company is based in New Jersey, so that is a significant distance from my home. As it turns out, only one repairman services this area, a very nice young man by the name of Mike, so whenever I request American Home, I know I will get the same repairman whom I like and with whom the dishwashers now have a history. So here is the story: On the Friday before Thanksgiving, one of our two dishwashers broke. We were having company for the holiday, so that wasn't an optimum time for this to happen. When I called the warranty service, the only company that could service the dishwasher was American Home, the day before, so I agreed. Mike called around 9:30 or so to say he was coming that day. Although Mike was delayed on another job, he nevertheless did come and was able to troubleshoot the problem and fix the dishwasher. However, since ours had been a new model, and the problem was somehow with the solid state control, he knew that it could break again. He also knew that KitchenAid had a replacement part that could prevent the problem from happening again. So he wrote up an order. He also said that it would be a good idea to do the same with the second dishwasher, because it was subject to the same issue and was the same model. He told me that I would still have to go through the warranty service company but to request American Home and he would order the part for the second dishwasher when the order came through. So I did, and arranged for another service the Thursday following Thanksgiving. (The dishwasher worked throughout.) On the day before, American Home called to tell me that the first part was in and wanted to schedule and appointment. I asked about the second order, and she had no record, so I cancelled the first appointment to see if I could find out what had happened. I don't quite recall the specifics, but then I received a follow up call maybe a day or two later from Laura in the American Home office, with whom I had been talking, and she said that she had looked into the matter further and apologized. It seems that American Home had received the second order but because the serial numbers were so close and it was from the same part, the office hadn't realized that it was for a second dishwasher. I was very impressed. First of all, no one ever follows up, and Laura took it on her own to try to figure out what had happened. Second, she was forthright and apologetic, and I really appreciated that. Things happen, and I understand how that confusion could have occurred. So she arranged another appointment, and sure enough, Mike called that morning to say he would be at my house, and he was, and he did the two repairs. So, the next time I need a repair - and I hope I won't - I will tell the warranty service to arrange it with American Home. I just wish I could set it up with American Home directly! But that's the system, which I do not like.