American Home Appliance Service Company

I wish I had looked at their history of reviews before doing business with them. My fridge periodically leaked, and now and then the ice-maker and water dispenser didn't work. There was a $120 charge for them to come and diagnose the problem. Once there, the tech said he knew absolutely what the problem was, He said one malfunctioning part was causing all of the trouble, including the problem with the ice-maker, and it would cost $114.72 in addition to the $120 we'd already paid to fix it. We said fine, and paid the additional $114.72. He said he'd be back in a few days to install the new part. He came back a few days later, installed the part, and he said the fridge was now 100% fixed. Great we said. Then he left. And our ice-maker never made ice again. It went from periodically not working, to NEVER working. We called the next day to say the ice-maker wasn't working, even though the tech said it was fixed after he'd left on his second visit, and after we'd already made 2 separate payments of $120 and $114.72. They said they'd send him back out. He came back the next day and now said we needed a new ice-maker, and that would cost another $200. Remember this was after he had already been out there twice, charged us twice already, and after the second time had already told us the fridge was totally fixed. We threw him out of the house, and called the company to complain. We got nowhere with that, and then filed a complaint with the Better Business Bureau. After we filed the complaint they responded and offered to install the ice-maker for just the cost of the part, no labor, for a THIRD CHARGE of something like $80. But they couldn't own up to their mistake, There was no accountability. They couldn't just say that the tech made a mistake (twice). Instead they lied and claimed that the tech had never stated after the fridge was completely repaired when he left after the second visit (AND that he said he knew exactly what was wrong with the ice-maker after the first visit). Liars, I wouldn't let them change a light bulb in my house.

unknown

Since I have already spent more time than humans can normally expect to spend on such matters, I offer this nutshell appraisal:
DO NOT EVEN THINK ABOUT USING AMERICAN HOME, unless, of course, you enjoy months of inferior workmanship (3 VISITS BETWEEN LATE MARCH 2014 AND MID-MAY 2014 AND NOT EVEN FIXED), a phone system that actually disconnects your call before getting through and, even if u don't get disconnected, fix a meal for yourself for you will have plenty of time to enjoy it, as you will have an endless wait, faxes ignored and, when i asked the owner/.manager to call me......NOTHIN'.
Stay far away from these idiots. I used MY HOME APPLIANCE SERVICE, based in Woodside,NY and, in just one single visit, my problem was corrected.

As above

unknown

We called them to look at our washing machine that was not working properly. When I spoke to the woman on the phone about the costs, which I wrote down in detail, she never once mentioned anything about a "diagnostic" charge of $40.00 that was additional to the "trip/estimate fee" of $65.95. If she did, I would have written it down. We agreed and the service man came to our house, spent aprox 5 minutes looking at the washer and said it wasn't worth fixing. He said the rubber gasket, drum and bearings would hv to be replaced totalling somewhere in the $800.00 plus range. Obviously we said no, we would just buy a new one. I said so I owe you $65.95 right? Then he told us about the additional $40 charge for his 5 min of nothing. What a gouge job, beware of this nonsense and don't call these people for an estimate! P.S. While he was standing there, the service man starts to verbally debate with my husband about his political beliefs, saying that my husband was wrong!! Talk about unprofessional.