DO NOT USE CENTURY MOVING SERVICES!! Do not ignore this review!! Century moving is nice and professional until they receive your money. No matter how much you communicate, you will incur issues and additional fees. There is a receptionist named Wendy who never knows what is going on. If you are lucky/unlucky, like me, someone else will answer in this case a guy name Zeek part owner will get on the phone and apologize for Wendy's behavior, only to not be available when things are not going right. You will get a call from a variety of important people within the company. They will not offer a resolution, but they will defend their personnel, talk over you, and give you unreasonable ultimatums. The company does not work on weekends or holidays. However, they wanted to deliver my property on July 4th, which is a Federal Holiday. The items I wanted to have moved were picked up on May 31st. I was told by the broker, and again by Wendy, there would be a quick turn around from 5 to 14 days for delivery once the items were picked up and say it will be 21 business day on their contract. I spoke to a broker, who gives a quote and collects a down payment prior to your belongings being picked up. That quote changes to a higher price once the driver arrives. At that time, you only have 72hrs to cancel the transaction if it does not work within YOUR timeline which you provided for the Company before they send anyone to begin packing/loading. This does NOT include weekdays and holidays. The end of May is Memorial Day Weekend (a holiday, which they already said they do not work!). Therefore, you really cannot cancel the transaction without a penalty or losing your down payment. The movers were nice, so we allowed them to load our items. After all, they were not the problem because they were willing to work with me despite what the major corporation verbally and contractually agreed upon. After all of this, I was told someone will call us the day our items are loaded and will get an estimated date of delivery. I explained our Active Duty Military status and told them I needed time to react to a projected delivery date. There was no communication whatsoever from Century movers about the packing, loading, or delivery date of my belongings without me taking the initiative to reach out on a weekly basis to receive any type of update. Now, all of a sudden, they are willing to make an exception and deliver our belongings on July 4th (a federal holiday which they told me they do NOT work). They are now doing us a favor by delivering our belongings on a day which they do NOT work, and if we are not available they will charge us $1,000 for overnight delivery. Or we have to pay for the time the items are in storage. In order to get our stuff, we have to pay for an additional vehicle to pick up our property in conjunction with paying for the storage and whatever remaining balance there is for a delivery that never happened. A move initially quoted at $1,700+ changed to $2,300+ once the drivers arrived. They added an additional $1,000 to re-deliver. Who knows what we will need to pay to finally get our stuff and move it on our own. Do not use this company!!! Please shop around. If it sounds too good to be true, it is!!! Read the real reviews of the dissatisfied customers from this year and the previous years. People are not lying or disgruntled when they say this is not a trusted company. This franchise is all about the money, and once your initial down payment is taken, the price only goes up from there. I offered to come pick my stuff up myself. This entire ordeal has been a nightmare! At this moment, I still do not have my household goods and do not know when I will be able to get them! If you decide to do business with this franchise after reading this, you can only shake your head at yourself because you ignored the reality you have been scammed. IGNORE THIS REVIEW AT YOUR OWN RISK!