Whalen & Ives Inc

We had Dave and Scott install central air years ago in our 100+ year old house and when we bought a new condo that needed a new HVAC system, there was no one else we considered. They diagnosed and designed a solution for a complicated project, came in on time and one budget and have been great to deal with.

They installed our system about 15 years ago. They notify us each year to have the annual tune up. We make an appointment & they come and give it a thorough exam. We are delighted with their work ethic.

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He was punctual and he fixed the pump and the price was reasonable.

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The job took a little less than 2 days.
The W&I team were exceptional. Polite. Neat. Punctual. Competent.
Upon completion, they took me through the entire system and explained everything.
Three town inspectors came to approve their work for permits, and all commented that they did a superb job.

They were prompt, professional & reasonable.

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I was very pleased with all aspects of the job.  The price was fair to very good, it definitely was not over the top of a price.  The person in charge there made 3 visits to detail the job that was going to be done.  These were free estimates.  They came up with a plan and did exactly what they said they would do in the time they said.  The work was done very well.  I can tell a huge difference after the work had been completed.

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Whalen and Ives answered our call for service promptly, (the woman in the office was super nice) and 2 guys showed up. They arrived on time, and were extremely professional. The sensors needed cleaning, in turn, which was causing the heat to shut off. They showed us how to rectify this ourselves, in the future. We would not hesitate to use them again!  Overall, very satisfied with their service and professionalism! 

They explained what they did well.  They have good communication.

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The pricing was in the ballpark. It's also the company that sold our heating and air conditioning system and we had a problem once before with the air conditioning and they came right away and fixed it with no problem. They were very responsive and came very quickly. They seem to know what they were doing and did everything we asked them to do. The only thing is that I had to wait several weeks for the heating maintenance but I think that was just the timing, everybody was having it done at the same time. They made an appointment and stuck to the date.

I rarely use superlatives to describe anything, especially contractors, but in this case I will make an exception. Dave Whalen and ALL of his crew are superb on every conceivable method of measurment.
Superior customer service - check!
Professionalism                   - check!
Informative                             - check!
Quality of work                      - superior!
Integrity                                  - unmatched!
Follow-up                               - stellar!
Promptness                           - super!
Attention to Detail                 - unmatched!
Quality of employees           - the best!
I want to thank EVERYONE from  Dave to Christina, the electrical contractors,  installers and the Whalen and Ives staff for THE most pleasant contractor experience I have ever had. Dave if you read this please feel free to use us as reference if you ever need one..
To give you an example of they type of service you get with Whalen and Ives, Dave Whalen is hands on and takes real pride in the work his company does. You can tell not just from his healthy "obsession" to detail but in his actions. A few days after the finished install we had a minor issue with the kitchen lights. The issue started occuring on a Friday around dinner time. We called Dave and within 2 hours he (yes he the owner) was at our home fixing the problem. As far as I'm concerned that's all anyone needs to know about the dedication and professionalism of Whalen and Ives.

We met with Tom R. from Whalen and Ives (W&I) on several occasions to review and discuss our homes A/C requirements.  He was always punctual and answered all of our questions.  He provided us with several options including a hybrid system.  We decided to only install part 1 of the hybrid system which included (1) ductless unit our first floor (part 2 will be implemented at a later date).  The installation of the Mitsubishi unit went pretty well.  There was one issue with the placement of the outside lines but the technician discussed it with my wife and it was the only option.  Everything else went smooth.  We used an electrician Tom recommended and they were prompt and completed the job in conjunction with W&I.  We're now waiting for the town inspection and hopefully all will go well.  
We received other quotes from A/C providers and they were all in the general ball park.  We decided to go with Whalen & Ives based on referrals from others and their reputation on Angie's List.
We're very happy with the Mitsubishi unit (output and quiet) & the installation.  We will continue to use Whalen & Ives for our future HVAC needs.