FLOORTOWN

"Dear Mr. [Member Name Removed], Please accept our heartfelt apologies for your recent experience at Floor-Town. It appears that you may have had the misfortune of reaching out to us at a particularly busy time; perhaps when we might even have been short-staffed. Unfortunately, these situations do occur from time to time and, as you can understand, they are extremely difficult to predict. We do apologize for any unnecessary waiting time that you might have experienced. What alarmed me most about your review, however, was your frustration with being asked to visit our showroom prior to our taking measurements at your home. Because investing in a new floor is a big investment for most of our customers, we encourage them to stop by our store prior to taking measurements in order to save them time in the long run. We've found that once customers settle on a product (or have narrowed it down to two or three choices), our flooring consultants are able to provide much more accurate estimates for the total project. Moreover, with a collection of over 10,000 products, we've noticed that customers always change their minds once they've been to the showroom, seen our array of products, and have spoken in detail with one of our consultants. Though other stores may not use this approach, we have found it works best for our customers. Again, we apologize that it didn't seem to work for you. We are truly grateful for your review Mr. [Member Name Removed]. Hopefully, we have cleared up any outstanding concerns or points of confusion. Please know that we look forward to working with you again on your next flooring project. Kindly, Dave Federici, owner of Floor-Town."

"[Member Name Removed] - Thank you, on behalf of everyone here at Floor Town, for your kind words. Very much appreciate your time in letting potential customers know what they can expect from when signing up with Floor Town. Thank you. Marnie - Customer Service Manager"

"(Removed members name), Thank you for your thorough review, and for taking the time to share your positive experience in working with Floor Town with others. Customer service is our number one priority and receiving this type of feedback is extremely valuable. We are extremely grateful for your business, and look forward to working with you again when the need arises."

"[removed member name] Thank You for your kind review and thank you referring Liz and Kirby Leung to us. We will be starting there hardwood flooring project in June 2015 Dave"