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FLOORTOWN
Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,
About us
Floor Town of Paramus NJ is a full service flooring store. We handle it all from sales and service to installation. As well as, we handle insurance claims. Weather you are looking for Hardwood flooring, Carpet, Tile, of Laminate we will be sure to help you find the perfect floor. Remember if its for the floor its in our store.
Business highlights
69 years of experience
Services we offer
000 products ranging from commercial and residential hardwoods, 100% waterproof luxury vinyl tiles (wood and tile look), Floor Town offers the largest selection of flooring in Bergen County with over 10, and all seasons-porch flooring. Other services include refinishing of existing hardwood floors, area rugs too) basement flooring, carpeting (runners, concrete moisture readings, concrete prep, dustless sanding and refinishing., flash coving and carpet coving, heat welding, laminates, sheet vinyls
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.746 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 15% | ||
| 9% | ||
| 0% | ||
| 0% |
Showing 1-25 of 46 reviews
Earl C.
Aug 2017
very well very happy
Bobby J.
May 2017
The staff at Floortown exceed my expectations. It was a pleasure working with Dave and his team. Dave was always available and took the time to the answer my questions in detail as well as walked me through the full installation process. Dave was not your typical salesman that was only interested in selling you his product and services. Dave would call and stop by to make sure everything was going smoothly during the installation. After the job was completed, he came back to do a full walk through and checked every area in detail to make sure the job was done correctly. Dave always asked how my family was doing and on numerous occasions we ended up talking about football and the market. Dave is a really guy. The quality of the work was impeccable and i couldn't have asked for more. Cynthia was great and always help and the installation team was first class, meticulous and professional. The Floortown team is really amazing.
Judith J.
Mar 2017
EXCELLENT Job
Linda G.
Mar 2017
Perfectly - work done timely and neatly and their follow up regarding our satisfaction was terrific. This is the third flooring project Floortown has done for us, and both their product and our budget needs were complely met.
KATHY C.
Feb 2017
It went very well.
Jim H.
Jan 2017
Without a hitch. We stopped into Floortown Paramus and Steve explained our options for product and the installation process for each. Once we decided on a floor type he helped us choose the best one for our kitchen. All the folks at Floortown were very helpful and the install went great. Steve set up a follow up meeting at our home to make sure we were satisfied with the job. I wouldn't hesitate to use Floortown Paramus again.
Ed I.
Jan 2017
Excellent outcome. Quality product/services at a competitive price.
Joe C.
Jan 2017
Very professional arrived on time and in 3 days had the job finished to my complete satisfaction.
Response from FLOORTOWN
"[Member Name Removed] - Thank you, on behalf of everyone here at Floor Town, for your kind words. Very much appreciate your time in letting potential customers know what they can expect from when signing up with Floor Town. Thank you. Marnie - Customer Service Manager"
Jean K.
Dec 2016
It went very well. The installers were professional and courteous and were very neat. Would recommend Floor Town to anyone. They were the best.
Carol K.
Sep 2016
From my first phone call to the final inspection, service was excellent. I was guided through the process and given choices within my budget. The workers were professional, punctual and efficient. After the job was complete, my salesperson Dave came by to inspect as well.
Extremely satisfied!!
Extremely satisfied!!
Donna M.
Jul 2016
We were treated to superior product and service from beginning to end. The installers were accommodating, friendly and neat. Overall, we were extremely pleased with everyone from Floor Town, and our basement looks great!
KATHY C.
Jul 2016
unknown
James K.
Jul 2016
.
Jason J.
Apr 2016
I used floor town for an installation of new hardwood floors throughout an entire 3 bedroom home. The installers were very professional and the job included demo of the existing hardwood and tile throughout the entry way and kitchen. They also nailed the entire subfloor to the joists to eliminate squeaking and glued and nailed the new hardwood throughout. To finish, they installed new base trim throughout the house and cleaned the floors to perfection before leaving. I was very impressed with the thorough planning before the project began, including pictures and measurements of every room. There was a minor issue that was discovered weeks after the install in a corner of one of the rooms and they were at the house in under 2 days to correct it and make it just like new. Definitely would recommend them to a friend.
Response from FLOORTOWN
"(Removed members name), Thank you for your thorough review, and for taking the time to share your positive experience in working with Floor Town with others. Customer service is our number one priority and receiving this type of feedback is extremely valuable. We are extremely grateful for your business, and look forward to working with you again when the need arises."
Susanne D.
Mar 2016
They were knowledgeable, reasonable, and easy to work with. The job was done quickly and it turned out beautifully. I couldn't be happier.
Margaret B.
Nov 2015
About a year ago, I had Floor Town install laminate flooring in a bedroom. This year I went back to them to have flooring installed in the rest of the bedrooms. The owner, Dave, came to my house with samples so we could get a close color match, took measurements, and gave me a quote on the spot. He was courteous, professional and very helpful. The installers came right on time, worked hard and completed the job in 1 day. I can't say enough about how pleased I was with the installers. They were respectful, cleaned up their mess and did a great job. They fixed the squeaks in the floor and their installation was impeccable. The floors look fabulous and I couldn't be happier. Maybe a little pricey but well-worth it. I've had experience with shoddy installers from big box stores but Floor Town is definitely way better!
Donald K.
Aug 2015
I stopped into Floortown this morning and must say that Steve greeted me and was very pleasant and professional. I was with a friend and just mentioned to him that I was just going to look around. I told Steve what I Was looking for and he walked me thru many options for my kitchen floor. I was impressed with the selection in the store and the many options of laminate, wood flooring or vinyl. Steve explained all the pros and cons in detail and I actually ended up ordering a floor from this store. I was planning to go to Lumber Liquidators after this store visit and that was not necessary. Steve made me feel so confident and assured that this is the place to get a floor. I mentioned that I am very particular about installation quality and fit and he assured me that there own installers do the installations they are superb with fine cuts and details. My floor will not be installed for a few weeks but wanted to comment on the experience of this morning. After reading many many 1 star negative reviews on Lumber Liquidators I am so happy that I am going with Floortown of Paramus. After the installation I plan to do another review and I am sure. It will be totally positive based on my first visit to the store. Definitely stop by and see what I am talking about.
Just F.
Aug 2015
unknown
Tony C.
Apr 2015
It was all fine.
Melody K.
Apr 2015
They were good. Everything went very smoothly. They were very easy to work with and were reliable. They are responsive and very professional.
Response from FLOORTOWN
"[removed member name] Thank You for your kind review and thank you referring Liz and Kirby Leung to us. We will be starting there hardwood flooring project in June 2015 Dave"
KATHY C.
Apr 2015
unknown
Nicholas M.
Jul 2014
They did a great job. We only had to be out of the house for one day. The floors look great. In one of the rooms there were some holes in the floor that apparently had been drilled at one time to accommodate coax cable. We didn't see these before because they were covered by the rug. We called and asked if these could be fixed. They came back and installed some new flooring that blended perfectly with the existing floor. We are very happy with the work.
Ira W.
Jan 2014
They did everything they said they would, and did it well. Someone stopped by constantly to ensure everything was going well. Excellent experience. Reasonable prices. High quality work.
Joyce C.
May 2013
Our home was visited by the owner, Dave, and the kitchen floor was measured. We received a very complete, thorough, and accurate estimate. Although the price was a bit higher compared to our other estimate, it was competitive. Dave and his office staff were incredibly professional, friendly, courteous, and responsive.
However, as in many floor covering stores, the installers are not store employees. In general, the workmanship was sloppy and a return visit was needed to resolve several issues that should have been obvious. For example, tile grout had bubbles, a metal door strip was missing, corners and clamshell moulding were sloppy, and caulking was uneven. When the installers left on day #1, the job did not appear to be finished, although they thought it was complete.
I contacted Dave and he was extremely attentive and responsive. A return visit from the installers was scheduled and Dave sent his business manager along to supervise.
The floor is lovely but for $2400 I had higher expectations. The homeowner should not have to supervise the work of "professionals." I had to spend too much time and energy on this expensive project.
However, as in many floor covering stores, the installers are not store employees. In general, the workmanship was sloppy and a return visit was needed to resolve several issues that should have been obvious. For example, tile grout had bubbles, a metal door strip was missing, corners and clamshell moulding were sloppy, and caulking was uneven. When the installers left on day #1, the job did not appear to be finished, although they thought it was complete.
I contacted Dave and he was extremely attentive and responsive. A return visit from the installers was scheduled and Dave sent his business manager along to supervise.
The floor is lovely but for $2400 I had higher expectations. The homeowner should not have to supervise the work of "professionals." I had to spend too much time and energy on this expensive project.
Response from FLOORTOWN
"(Member name removed), I appreciate your feedback and comments. We do our very best to satisfy our customers. Our business depends on referrals from customers like you, so we must be attentive and focus on delivering outstanding service. I can tell you when an installer does not perform to the high standards by delivering a final product that both our customers and FLOOR TOWN can be proud of, we do not take this lightly. I can tell you that the installer who did your initial job is no longer working for FLOOR TOWN. I apologize for the inconvenience to you. If there is anything I can do for you please let me know Dave Federici Owner"
MARGARET J.
Apr 2013
They kept at the job until it was done.
Licensing
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FAQ
FLOORTOWN is currently rated 4.7 overall out of 5.
FLOORTOWN accepts the following forms of payment: CreditCard
Yes, FLOORTOWN offers free project estimates.
No, FLOORTOWN does not offer eco-friendly accreditations.
No, FLOORTOWN does not offer a senior discount.
No, FLOORTOWN does not offer emergency services.
No, FLOORTOWN does not offer warranties.