AAA CONSTRUCTION SERVICE, LLC

We contracted the provider to gut and  refinish two bathrooms for us. They told us it would take 2 weeks.. it ended up taking 5 weeks. It took days for them to get the pluming right, we had leaks. The water was only coming out cold. We put a stop payment on our  second check so that they would fix the pluming. After they started installing the tile they told us that this is the FIRST TIME they even installed that type of tile. Had we known this from the beginning we would of selected someone else. We asked them to fix tile that had scratches in it, when they fixed it, it looked worse the second time they installed it so we just said forget it -- we pretty much realized at that point we wasted our money. The guys unplugged our sump pump in the basement so our basement had some water in it -- when we let them know, they denied it. The work looked decent when it was all done and they promised a 1 year warranty on all work. Within a few weeks the grout around the tile started cracking. I figured we would have to have it re-grouted and we could get someone else to come in and do it. The guy who came in told us all the tiles that have cracking around them are all loose and he is not going to regrout because this will happen again. I contacted the owner of AAA Construction but they have not responded.
Here are pictures of the work: https://www.flickr.com/photos/127079430@N07/

UPDATE: The owner finally emailed me back saying that the guy who came to regrout my bathroom is lying to me and trying to scam me for money.  I find that CRAZY because the guy ONLY RE-GROUTS he does not INSTALL tile. He is not a contractor. He REFUSED to re-grout our tile and only did calking because he said the tile grout was going to crack again since the tile is loose and it would crack in a few weeks. He did a wonderful job on the calking.  
The owner sent me a few google searches he did of why the grout around tile would be cracking... he is trying to blame it on my house shifting. He is trying to blame it on wood root (meanwhile he was suppose to replace EVERYTHING in the bathroom including subflooring). He won't take responsibility for his faulty job. He diagnosed the problem through his own google search!!! He didn't come out and inspect the tile to see if its loose, you can't tell that from a picture.


UPDATE #2: 

1. Plumbing- When you do new plumbing, you test it for leaks before you install the drywall. If you see a leak, you fix it. they didn't have the patience to let us look and fix it.    <---- Lies. I was in no rush.. I never once complained that anything was taking to long. It was ANNOYING - but I never complained. I added a new picture to show you what the plumbing actually looked like. 

2. Insufficient funds  - We put a stop payment on the check because our plumbing was leaking! We were suppose to pay them when we had ONE functioning bathroom. The bathroom was not functioning so I quickly put a stop payment on the check and paid them once the issue was resolved. I told one of his employees I put a stop payment on the check - but I guess they didn't want to tell him.

3. Satisfaction - We were never satisfied but we were sick of dealing with them. Anytime that there was an issue - they would try to "fix" the problem but made it worse.

4. Hot water - We never touched the water heater. Just like we never touched the Sump pump outlet -- this man actually tried to blame my 2 year old child.. he told me that he must of went downstairs and unplugged and sump pump and changed the setting on the water heater. Meanwhile his guys were in my basement and had their tool plugged into the outlet the sump pump was previously plugged into. 

5. Vacation - I went on vacation for 3 days with my mother in law checking on their work every day. He told me not to worry he would do my electric while I was gone. I came home -- it was not done. He tried to tell me we don't need new electric -- we wanted new coper wiring and we let him know that before signing the contract. It was in the contract. So because he thought we didn't need it, he didn't do it. He never asked or discussed this with us. He only called to ask me silly questions like where to put the towel bar and stuff like that. 

6. He emailed me VERY P***** OFF after reading this review. I had told him that I think I know what the issue is... he fell through my ceiling when he was doing the electric in the attic (a few days after tile was installed) the tile is lose in that area only.. I am thinking that caused the tile to come up. He never responded. 

We had other quotes right inline with this but I picked this company because they could start ASAP and I wanted them to do my kitchen (the other company only did bathrooms). We did not demand perfection - but we wanted them to do a nice job. Instead they tapped my drain stop in my sink.. did 1 coat of paint of my doors.. and other short cuts.