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Dwayne's- Custom Wood & Painted Finishes

4.9(
11
)
Cabinets Installation, Cabinets - Repair, Carpentry Framing - Install,

About us

We have been in business since 1988. We have 3 employees. We do work for homeowners as well as general contractors and many kitchen cabinet sales and service companies. Work can be done in the home as well as off site.

Business highlights

37 years of experience

Services we offer

& Touch Ups., Antiquing Using Catalyzed Lacquers & Water Based Finishes. Refinish Wood Cabinets, Custom Wood Painting & Wood Finishes, Furniture, Glazing, Staining

Amenities

Free Estimates

Yes

Reviews
4.911 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
9%
3
0%
2
0%
1
0%
Write a review
Showing 1-11 of 11 reviews
Earl K.
May 2016
5.0
Yes, I recommend this pro
$750
It all went smoothly once we finally made contact .  We were moving, so there was no time pressure involved.  We gave him the table and the date we would be back.  The table was ready as promised.  I get the idea that you cannot rush something like this, but we did not face that problem in this instance.

I highly recommend Dwayne's services. Now we have to schedule getting 5 chairs redone.
Response from Dwayne's- Custom Wood & Painted Finishes

"Thank you very much for your great review. It was an absolute pleasure working with you and look forward to working with you again. Best Regards, Diane Babb"

Juliet C.
Apr 2016
5.0
Yes, I recommend this pro
Cabinets look great, all damages were repaired, Walter was professional, receptive and very easy to work with.
Response from Dwayne's- Custom Wood & Painted Finishes

"Thank you so much for your review. It was a pleasure doing business with you and look forward to working with you again. The best compliment you can give is to recommend us to others. Best Regards, Diane Babb"

Catherine S.
Feb 2016
5.0
Yes, I recommend this pro
$800
unknown
Response from Dwayne's- Custom Wood & Painted Finishes

"Hi [Member Name Removed], Thank you very much for providing your review. It was a pleasure doing business with you. The best compliment you can give is to refer us to others. Best Regards, Diane Babb"

Pamela R.
Mar 2015
1.0
I called on a Friday to get information about his business and to discuss the work.  He was driving and told me to send an e-mail with contact information and he would call over the weekend.  On Tuesday I called and left a voicemail that he had not called back and we were still waiting and not happy.  He called back with an excuse (could not understand what he said on the voicemail), he then called our home number, spoke with my husband and scheduled a time to come and see the job.  He arrived, my husband showed him the work and another possible item that needed to be refinished.  He gave a price and said he would come on Sunday to pick up the project.  Long story short - I called Thursday to confirm; he said he'd sent a text (that we never received) telling us that he would not do the job because my husband insulted him.  I don't want to say something that might be misconstrued in any way, but suffice it to say, after speaking to my husband, he said nothing insulting and he said Dwayne laughed and made jokes. So now he won't do the job because he was insulted?? Really!!  Totally unprofessional and would not recommend him at all.  Regardless, when you commit to a customer, you honor your commitment.  If you don't want to do the job, say so at the time, don't leave a customer in the lurch after providing them with the date you will be there and a price. We were stunned to say the least.
Response from Dwayne's- Custom Wood & Painted Finishes

"Yes, I admit there was a delay in returning the call. However, I do not work 7 days a week as the weekends are devoted to my family. [member name removed] left me a voice message on Monday stating with a tone "you do have a good rating on Angie's list" which I took as a threat if I did not call back. I spoke to [member name removed] on Tuesday 3/24 and we set the appointment for Friday 3/27. During my visit [member name removed] had made a comment stating "whatever drugs you are taking, you are either not taking enough or too many". Yes, we were joking at the time during a discussion about the damaged dresser top that I was there to see. However, I wasn't sure where this remark was coming from and felt very insulted. I quoted the price and [member name remove] agreed on it. At which point I needed to grab my appointment book so that I could see when I would be able to pick it up. [member name removed] then made another remark " I have a calendar right here because yours does seem to be working for you ". Again, I felt insulted. Yes, I accepted the job at the time and scheduled to pick up the item on 3/29. However, I left [member name removed] home feeling uneasy. I felt as though the relationship with this customer did not start out good and I felt it may not end well. I made the decision to back out of the job. I sent a text message later on Friday after my visit and stated that I would not be taking the job. [member name removed] called me on Sat. 3/28 to confirm our appointment for Sun. and I told her that I had sent the text on Friday. She stated that she never received the text. I did tell her at that time about the remarks that were made and that I was sorry that things turned out the way they did. I have been in this business for 35 years and I have had many satisfied customers. I do not advertise as my business is strictly based on referrals. I am a one man business and take great pride in my work. I am sorry that this transaction did not work out for either myself or [member name removed]"

Frank A.
Nov 2014
1.0
They never responded to me.
Joseph S.
Oct 2014
5.0
Yes, I recommend this pro
$1,900
Wayne did a masterful job. I had cooking side of kitchen with problems detailed above and other side of kitchen with cabinets that were rarely touched and in great shape. Wayne agreed to do the cooking side and produced a beautiful like-new finish that was a perfect match. He warned me about potential problem areas, but was able to deliver more than promised -- a pretty great situation.
Jody V.
Jun 2014
5.0
Yes, I recommend this pro
$300
The job went very well.  Someone had previously attempted to refinish my door and the result was awful.  Dwayne has my door looking beautiful again.  I'm very pleased. 

Robert K.
May 2014
4.0
Yes, I recommend this pro
He is very good.  He did what he promised he would do, like schedule and budget. 
Mark P.
Mar 2014
5.0
Yes, I recommend this pro
$4,000
Dwayne came highly recommended by a very reputable, high end cabinet retailer in the area. In fact, Dwayne is the only person this outfit will recommend. We scheduled the job 3 months in advance due to the holiday season and Dwayne's busy schedule. He came on time and began prepping the area by taping the edges and putting up plastic barriers. He then took of the cabinet doors, fridge panels, and hardware (to be worked back at his shop). He then sprayed everything else on site. The stain was perfectly matched to the original stain. Approximately a week and a half later, Dwayne brought back the cabinet doors and hardware. Again, everything was perfectly matched and looked almost brand new. There were a couple of minor imperfections that we brought to his attention that he fixed! We spent a lot of money on our cabinets when we originally had the house built,so we were very reluctant to bring anyone in to refinish them. Dwayne did an outstanding job and I would highly recommend him to anyone considering this type of work. It's very specialized work, almost an art, and can be a disaster if not done by the right person.
Diane B.
Nov 2013
5.0
Yes, I recommend this pro
$300
The job went great!  My cabinet below my sink had some water damage done to the finish.  Dwayne refinished the door and touchup the casing so that it would match the rest of my kitchen.  I would definitely use him again and would highly recommend him to my family and friends.
Robert K.
Oct 2013
5.0
Yes, I recommend this pro
$200
He did an excellent job. You can't tell where the trimming was done. He cleaned up completely. I would use him again and would recommend his services.
Regina R.
Jan 2012
5.0
Yes, I recommend this pro
$75
He originally quoted me a much higher price than he charged me.  He took the leg back to his shop because he thought he would have to repair it.  He realized there was a flaw with the leg.   He brought it to us and it still did not work and took it back to his shop. He still could not fix it.  So he gave it back to us and apologized it will hold but not for long.  He felt bad that he could not fix it completely and adjusted his price for us.  He was very nice and even referred websites that we could purchase new parts that he was not associated with.  He also followed up with us when he found additional websites asking us if we still needed new legs.  He was so nice and we really appreciate all his help and generosity.
Response from Dwayne's- Custom Wood & Painted Finishes

"Thank you for your positive review. We appreciate your business. Please keep us in mind for any of your needs in the future. Diane & Dwayne Babb"

R M.
Jun 2011
5.0
Yes, I recommend this pro
$175
Dwayne came out to inspect the recline.  He took the unit to hie shop and returned the repaired unit in a week.  Excellent results - good as new.
Response from Dwayne's- Custom Wood & Painted Finishes

"Thank you for your comments. It is much appreciated. Please keep us in mind for anything you may need in the future. Diane & Dwayne Babb"

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Dwayne's- Custom Wood & Painted Finishes is currently rated 4.9 overall out of 5.
Yes, Dwayne's- Custom Wood & Painted Finishes offers free project estimates.
No, Dwayne's- Custom Wood & Painted Finishes does not offer eco-friendly accreditations.
No, Dwayne's- Custom Wood & Painted Finishes does not offer a senior discount.
No, Dwayne's- Custom Wood & Painted Finishes does not offer emergency services.
No, Dwayne's- Custom Wood & Painted Finishes does not offer warranties.

Contact Information

11 VIRGINIA AVE, Palmyra, NJ 08065

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