Lincoln Storage Warehouse

"AS OF THE DATE OF THIS RESPONSE, OUR CUSTOMER HAS NOT RETURNED CALLS TO DISCUSS THEIR ANGIE'S LIST RATING. AN EXPERIENCED EMPLOYEE DID DAMAGE A DELICATE SPINET PIANO. THAT WAS THE ONLY DAMAGE. PUNCTUALITY - WE ARRIVED AT 8:15AM WITHIN OUR GIVEN WINDOW. THIS WAS A 3RD FLOOR APARTMENT MOVE THAT WAS ESTIMATED AT 7 WORKING HOURS WITHOUT PACKING. THE CUSTOMER INDICATED THAT THEY WOULD PACK. WE WERE TO MOVE JUST BOXES AND FURNITURE. WHEN WE ARRIVED THEY HAD NOT FINISHED PACKING AND HAD LOOSE ITEMS AROUND THE APARTMENT. OUR CREW CONTACTED OUR OFFICE FOR INSTRUCTIONS AS POLICY. THE CUSTOMER WAS APPARENTLY DISPLEASED WITH OUR CREW CALLING IN. WE ASSISTED THE CUSTOMER IN PACKING. OUR ACTUAL HOURLY BILLING WAS ONLY 15 MINUTES OVER THE ESTIMATE. THE CUSTOMER FEELS THAT THE JOB TOOK LONGER THAN IT SHOULD HAVE HOWEVER, WE DID MORE WORK THAN ORIGINALLY CONTRACTED FOR AND IT STILL ONLY WENT OVER BY 15 MINUTES. THE CUSTOMER MENTIONS THAT OUR EMPLOYEES WERE CHATTING AFTER BRINGING A PIECE DOWN TO THE TRUCK. OFTEN AN EMPLOYEE WILL ASSIST THE LOADER IN POSITIONING THE PIECE PROPERLY TO PREVENT DAMAGE. THERE WAS MINIMAL DAMAGE ON THIS MOVE. OUR ACTUAL BILLING WAS $241.00 OVER THE ESTIMATE. THAT WAS FOR THE PACKING CHARGE, EXTRA 15 MINUTES, FUEL SURCHARGE AND FOR COVERAGE WHICH THEY HADN'T DECIDED ON AT THE TIME OF THE ESTIMATE. NOT HAVING THE BENEFIT OF THE CUSTOMER'S INPUT I CAN ONLY RESPOND TO THIS CUSTOMER'S SHORT COMMENTS. THE FACTS DO NOT SUPPORT THE CUSTOMER'S ALLEGATIONS."