DCH ACADEMY HONDA

Fraudulent diagnostic to sell you unneeded parts and repairs. No satisfaction from management. Completely untrustworthy and dishonest. False promises of refund.

Not good. Not buying again from there

Just mediocre sales team. They add on unnecessary accessories to the price of a car to make up for a lower sales price. Long wait for service department.

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I would tell a friend about them.  They let you decide what to do out of the things that need done.  They were prompt. 

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I contacted several Honda dealerships in the area to try to get a good price. Before I talked to Mark at DCH, every other dealership either refused to give me complete pricing information over the phone, or they gave me information that was patently false. One place gave me the price and said "there may be additional fees" but refused to discuss what those fees might be. Another place gave me a price over the phone, promised there would be no extra charges, and then when I went in to buy the car they said the price I was given included a $500 discount for recent college graduates and a $500 discount for military service members, which I don't qualify for.
DCH, on the other hand, gave me a written "out the door" price, which was very competitive and included all fees down to the tire tax. Also, they seem to be one of the few dealers that don't add on a lot of extras and then force you to pay for them. They don't add on anything without you asking. The next time I have to buy a car, I'm going to go straight to them first.

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The service here was fast, courteous and very professional. We dropped off a car to get serviced and were pleased with the staff, waiting room and automobile afterwards. They even offered a shuttle service if we neded to be picked up/dropped off at home/office. I would highly recommend to others in the Central Jersey area.

There is no haggling, no sitting around and waiting, no gimmicks. Just the price and courteous service. We previously owned a Civic and it now belongs to my college enrolled son. They have kept this car which is 12 years old in great condition, without a lot of cost. Just regular maintenance, with wear and tear expected with a car that old. It is still going strong. We like this place.

They do a nice job. We keep on going back to them. We like the place and the people are nice. They offer a reasonable price.

All work except seatbelt was done in 1 day as promised. Final bill was the same amount as the estimate. The seatbelt buckle had to be ordered. It came in when promised and was replaced. No subsequent problems or issues.

I regularly go to this dealer for routine service for my Accord. I have been burnt in the past having used other car service providers and though I know going to the dealership tends to cost more on average, I find that this location is pretty competitive with pricing. And they often honor coupons from other local Honda dealerships on service specials. You just have to do a little internet research before you go and ask nicely if they will honor that coupon. And its a comfort in knowing that I am getting Honda parts and replacements. The staff is always friendly, though wait times can be a bit long without an appt.

After 10 years and 180,000 miles of excellent service from my 2003 Civic, I returned to DCH Honda and Andy Lau to purchase my new Honda Civic....Andy is the best salesman ever! No one pushed me into buying something that I didn t want and I got exactly what I wanted at an excellent price. My friend who came with me to pick up my new car commented on how great Andy and the rest of the sales staff were and is now considering a Honda for himself from Andy in the future . As a woman purchasing a car on my own 10 years ago alot of car dealers talked down to me and really tried to hard sell me on things that I really didn t want, At DCH Honda, Andy and the staff treated with respect and spoke to me with honesty and with sincerity, which is why I returned to them to buy my next new car. Adding a Lo-jack system was suggested and considering the dicey areas I have to drive to sometimes, a very good recommendation which I took advantage of with a point of purchase discount. (Later investigation confirmed what a great deal on the Lo-Jack I got) I know that my new Honda will last me many years and when the time comes again, I will be looking for Andy Lau at DCH Honda. As far as their waiting room, it had nice chairs, a water cooler, complimentary coffee, and a large screened tv. I did not nor have I ever had any service or repairs done there.

my mother-in law purchased her car at this dealership through my recommendation and thought that they would offer good service fro their customers.
The first time the car was brought in for service for an inoperative A/C, she were told that she did not know how to operate the A/C and should always be on MAX A/C.
Went home and tried it for 3 days and still did not work.
Brought is back and was told a part had to be ordered for it, come back in a day or so.
She made an appt. to have it fixed and then she returned, she waited for 3 hours and was then told that the dealer had to hold the car overnight and should get a ride home. (No loner car was offered, and she were told that she had to pay to rent one.)

She then complained and and told them that we would be calling Honda immediately to complain about their lack of service and demanded the car back. All of a sudden, the car could be repaired withing an hour or so and was completed in that time frame.
My experience in bringing my car in for service was that, their waiting room was dirty, crowded, lacking any amenities and teh service personnel were rude, at best so I never went back

Neither my nor my mother in law will ever bring our cars in for service there again and would think twice about purchasing any auto from them in the future if that is how they treat their customers.