WOOD STOVE AND FIREPLACE CENTER
About us
Serving the area since 1976. Consulting, Sales & Service for wood stoves, fireplaces & chimneys, We have our own certified people on staff, no subcontractors.
Business highlights
Services we offer
FIREPLACE INSTALLATION, REPAIR, SERVICES.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 13% | ||
| 13% | ||
| 13% | ||
| 13% |
Installation people were very nice but need more training. Fireplace was too high( flame hitting the top of the unit even on low setting) when I asked installer he suggested I throttle the gas valve to lower the flame which is absurd. after inspecting the unit I found the installation error and corrected it on my own. Also there was another issue with them using the wrong insulation contacting the flue piping.
Now I'm down $109, a day of waiting at home for them and a couple months of trying to get the fireplace operational.
Now for issues. First, you cannot get an appointment for about a month during winter, even when the unit is broken. And working that appointment is not too pleasant. The person who answers the phone is pleasant and courteous, but she can't do anything but convey information to someone else. So you never talk to a scheduler. You give a preferred date and the scheduler will eventually get back to you with their acceptable date. If that date is not good, then round 2 ...
If you own a Heatilator product, get used to it. There is not another authorized dealer for about 30 miles. Other companies don't like to work on them since it is difficult for them to get Heatilator parts. Monopolies are so nice ...
Licensing
State Contractor License Requirements
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