WOOD STOVE AND FIREPLACE CENTER

Very professional. Removed the existing woodstove with no problems or damage. Took exceptional prep to make sure the carpet and surrounding areas were protected. Were very precise with the new installation. Highly recommended !!!

unknown

I communicated with them over email and phone regarding installing a chimney liner for a wood burning fireplace.  It took nearly two months to get them out to the house.  When they arrived they cleaned the chimney and then informed me that they don't install liners for open, wood burning fireplaces.
Now I'm down $109, a day of waiting at home for them and a couple months of trying to get the fireplace operational.

unknown

The service experience was both good and bad.  First the good.  The technician was professional and friendly.  Even though part of the issue with the logs was my own ineptitude, he did not push the point or show me up.  The servicing of the unit was clean (drop clothes used) and he gave information on the unit's operation.  When he left, the unit worked well.
Now for issues.  First, you cannot get an appointment for about a month during winter, even when the unit is broken.  And working that appointment is not too pleasant.  The person who answers the phone is pleasant and courteous, but she can't do anything but convey information to someone else.  So you never talk to a scheduler.  You give a preferred date and the scheduler will eventually get back to you with their acceptable date.  If that date is not good, then round 2 ...
If you own a Heatilator product, get used to it.  There is not another authorized dealer for about 30 miles. Other companies don't like to work on them since it is difficult for them to get Heatilator parts.  Monopolies are so nice ...

See above.

Not a hitch. Came when expected. We love the result.