Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Pella Windows & Doors
Outdoor Lighting - Plan and Install, Outdoor Lighting Repair, Doors (Interior) - Install or Replace,
About us
SHOWROOM LOCATIONS; *OAKHURST, NJ 1631 Route 35n Mon-Wed, Fri-Sat 9:00 AM-5:00 PM; Thu 9:00 Am-8:00 PM.*PARAMUS, NJ 483 Route 17 South Mon-Wed, Fri-Sat 9:00 AM-5:00 PM; Thu 9:00 AM-8:00 PM. *PARSIPPANY, NJ 108 Route 46 West Mon-Sat 9:00 AM-5:00 PM. *SPRINGFIELD, NJ 659 Morris Turnpike Mon-Wed, Fri-Sat 9:00 AM-5:00 PM; Thu 9am-8pm.*STATEN ISLAND, NY 1424 B Richmond Avenue Mon-Wed, Fri-Sat 9:00 AM-5:00 ; Thu 9:00 AM-8:00 PM.
Services we offer
The Pella Promise is our commitment to help you find the right windows and doors for your home and budget. Provide a no-mess, no-guess installation day. And back your project with our exclusive Total Care Guarantee. We’ll make your replacement project easy. That’s our promise.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.498 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 11% | ||
| 4% | ||
| 7% | ||
| 5% |
Showing 1-25 of 98 reviews
Claudia S.
Jan 2017
my experience was excellent, the sales person was great , very helpful, but the installation crew was phenomenal, they did a excellent job, I'm very pleasant with the quality of the windows and doors.
Response from Pella Windows & Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Cindy S.
Aug 2016
I am currently in dispute with Pella over costs to correct their mistakes. I ordered 15 replacement windows in August 2015. I have decorative window coverings over my windows. This presented a great issue to Pella; they claimed that they could not cap the windows. As these decorative window frames covered the outside of the windows, I agreed. They also offered to remove the decorative frames because, in their opinion, I didn't need them. I refused. In October, the crew arrived to install the windows. Ten were measured incorrectly. Pella informed me that they decided that I did not have to repurchase these new windows. I did not measure these windows - Pella sales people did. i was not going to pay them another dime. I did not want to install windows during the window, so the second installation was performed in April. This time, all windows fit. The interior of the windows were installed very nicely, but again, they refused to cap the outside. However, they shot foam and placed fiberglass insulation in the cracks very haphazardly. This foam and insulation is clearly visible on the exterior of the windows. I contacted Pella's customer service department. The response was that she was ashamed that Pella had installed these windows. She investigated the case and replied to me in a reasonable time frame. Through notes, she determined that Pella's sales team had decided that the capping COULD be installed, but it was very labor intensive and would take time. Therefore, they decided to say that it COULD NOT be done. So rather than charge additional installation fees, which I would have paid, they took the unprofessional way out. As a response to my claim, customer service agreed to send me the capping material and asked me to get an estimate from the contractor of my choice and that "if was less than the $11000 I paid for the windows", I would be reimbursed. The estimate totaled $4500. In addition to capping, other problems with the installation need to be corrected. The windows need wooden frames and it is labor intensive. This is why Pella refused to cap. I sent Pella the estimate to correct the window installations.. After two follow up emails and sixteen days of waiting, Pella replied. They offered to pay $30 per window, which is what they pay installers. My estimate is ridiculous. My response is that not only are the windows being capped without removing the decorative frame, which Pella could have done in the first place, but other work is required to correct issues that have already been done. Through their installers, you get what you pay for. Through their $30 "capping fee", I have the issues I see now. At present, I have contacted the financing company to pull back the window payment, and am proceeding from there.
Response from Pella Windows & Doors
"Thank you for letting us know about your recent experience. We are committed to continuous improvement and truly appreciate your feedback. We have received your review and have sent it to our customer service team. Thank you again for your feedback. Kind regards, Pella Community Team"
JOHN M.
Jul 2016
unknown
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
JOHN M.
Jul 2016
unknown
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Lucy M.
May 2016
unknown
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Homeowner
May 2016
unknown
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
FRED E.
May 2016
unknown
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Luis P.
May 2016
unknown
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Solomon R.
Feb 2016
unknown
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Gary K.
Feb 2016
unknown
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Suzanne L.
Oct 2015
unknown
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. We'd love to see photos of this project! Best, Pella Community Team"
PAUL S.
Oct 2015
unknown
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. We'd love to see photos of this project! Best, Pella Community Team"
Barbara P.
Oct 2015
.
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Best, Pella Community Team"
Patrick A.
Oct 2015
unknown
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Best, Pella Community Team"
Anthony M.
Oct 2015
unknown
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Best, Pella Community Team"
Barbara P.
Oct 2015
unknown
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Best, Pella Community Team"
Brittney H.
Sep 2015
unknown
Response from Pella Windows & Doors
"Thank you for sharing your experience with us. We’re passionate about our products and the service we deliver. We appreciate your feedback and we thank you for choosing Pella products! Kind regards, Pella Community Team"
Brian P.
Aug 2015
Within 5 years it started having issues. The Paramus location is the sales office and West Caldwell location is the repair office. Both are 100% incompetent. Spent the last 3 months trying to arrange for a warranty repair since the door is supposed to be warranted for 10 years. After waiting over a month for a callback, I called and demanded to speak to a manager. The manager called back and apologized and said that I'd receive my parts in a week or so. Another month passed and I did not receive anything. I then visited the Paramus office demanding to speak to the owner/manager. Of course, he wasn't there. I called Pella customer service and told them what I've been going through. They had a manager (Tom) call me. He explained that due to a number of errors on their part, the part was just sitting in their warehouse for the last month. He was not apologetic and made zero attempt at making things right. He claims that I'll have it within the next few days but I really doubt it. These guys are crooks and don't care about their customers. Save yourself the headache, avoid them at all costs.
Response from Pella Windows & Doors
"Thank you for bringing this to our attention. We have forwarded your comments directly to our corporate customer support specialists for assistance. A Pella representative will be reaching out to you as soon as possible. Thank you again for your feedback."
Joseph L.
Jul 2015
unknown
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Thanks again for choosing Pella products. We'd love to see any before and after photos! Best regards, Pella Community Team"
Richard C.
Apr 2015
unknown
Response from Pella Windows & Doors
"Thank you for your review! We appreciate your feedback. Best regards, Pella Community Team"
Ida P.
Apr 2015
They were good. It's very good, but if they have a rich house to get done, they are going to them first. They go for the most house that needs the windows. In otherwords, this person needed $120,000 of windows for their house. So, they took them first before they took me because I only needed 15 windows. So, the problem was that was the problem. Now they are sending me things through the mail that they want me to get the rest of the windows but I got them already. I couldn't wait for them. My house is like since 1948 and I had to get it fixed and I had to get the windows fixed before they rot out. They were old because the people that were here before didn't do anything.
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Thanks again for choosing Pella products. Best regards, Pella Community Team"
Carsten S.
Apr 2015
unknown
Response from Pella Windows & Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. We'd love to see any before and after photos, as this sounds like quite the home renovation! Best regards, Pella Community Team"
Gay M.
Apr 2015
It was fine- I enjoyed the process. They were reliable and did good work. They were very professional. They protected the rest of the house from dust and cleaned up after themselves and they followed through when we needed an extra piece. The price wasn't unreasonable.
Response from Pella Windows & Doors
"Thank you for sharing your experience with us! We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. We’d love to see your before and after photos. Thank you again for choosing Pella products. Best regards, Pella Community Team"
Iris B.
Apr 2015
I bought a big deal for this service and it went well. It was great. They came out, measured, did the installation, set up and cleaned up. Their customer service was great. I had known of them before because I did a remodel when I did my home. Their prices are what they are, but once you say you've got Pella Windows in your home, nobody can dispute. Their price could be a little lower.
James A.
Apr 2015
It was excellent. The expectations and the timeline for everything was met. The work was done and as we can tell right now, we have had no problems. It was good. I wasn't really there for much of it but it seems like everything -in as far as I can tell they cleaned up very well- I didn't come home to a mess. Pella windows are quality windows.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Pella Windows & Doors is currently rated 4.4 overall out of 5.
Pella Windows & Doors accepts the following forms of payment: CreditCard
Yes, Pella Windows & Doors offers free project estimates.
No, Pella Windows & Doors does not offer eco-friendly accreditations.
No, Pella Windows & Doors does not offer a senior discount.
No, Pella Windows & Doors does not offer emergency services.
No, Pella Windows & Doors does not offer warranties.