Window Wholesalers Inc

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The company insisted on installing windows at 6:30 am on a day of record cold (9 degrees F)  after a major snow-storm (8-9 inches of snow).  When I called a few days before to review the weather forecast and ask for a postponement the woman who answered the phone snapped "read your contract, we charge $75.00 a day to store windows and the next available appointment is in May".   As Jay (the installer) walked in the door he demanded the cashier's check,  this before a single drop-cloth was placed or work started. Customer service appears not to be a priority, only profit.  The 3 men who installed the windows worked quickly and efficiently, I have no complaints with them.  AFTER the installation was complete I was asked to review the installers.  At the bottom of the piece of paper it states " ALL SALES AND INSTALLATION CONSIDERED FINAL BY WINDOW WHOLESALERS" AND  "Prior to installation, all furniture, drapery, personal items, etc. must be removed from working area.  Window Wholesalers will not be held responsible for damaged items which must be removed by installer prior to installation.  This should have been reviewed BEFORE the installers arrived (duh!).  I give you one guess if I will use them again.

When I first called the company I was surprised about the way the person on the phone told me that I wouldn't go anywhere else do emphatically.  It came across as a little rough, but after meeting Mitchel I was very comfortable about his product and his knowlege - I really like the guy and think he might be one of the best sales/contractors I met.  I guess the woman on the phone was right because we signed a contract the same night since we had already shopped Mathus (who had good recommendations but seemed very rude and unaccommodating), we also checked out and liked Castle but Windows Wholesalers gave us a great price on what looks to be a great window from Okna.
After signing the contract we expected to hear back from Mitchel about seeing a sample of the color of an external flashing piece but we didn't see it (it was right before Christmas).  Also, he agreed that the factory would custom paint the exterior and internal grid of the window to match our exact paint - then after weeks we got a call saying that couldn't do it.  I was pretty upset but since the Almond color they could paint is so close to our trim color we decided to just go with their standard color.  
We thought about cancelling our order all together but they convinced us to consider all options and upon doing so we looked around to see possibilities for painting the grid.  As I mentioned we did like Mitchel a lot and decided that the color he offered instead of original was close enough and we decided to move ahead with some pretty cool looking windows (possibly the nicest we saw).
The windows have not yet arrived, we're still waiting for an installation date, but we anticipate the rest going smoothly and I look forward to finishing the review with stellar points for Mitch and his team.  I would recommend Windows Wholesalers to anyone looking for replacement windows - great prices and a super knowledgeable owner who is a great guy.  Oh and did I mention amazing prices for great windows?!!

The Good: The installers (Jay and team) were very professional, very fast, thorough, polite and clean. When they left everything looked great. I would use the installers again. They finished 20+ windows in 9 hours flat. Amazing. These guys prevented me from giving the company a much lower grade.

The Bad: The company wanted to install the windows (originally) the day before Thanksgiving, and when I wanted a different date AND asked for something else, Jill (who works in the office) yelled at me like I'd greatly offended her. I asked to deal with another person and to talk to Mitch, the owner. He never called back. Also, when the owner sold me the deal, he said cold months would be no problem because they pop out a window and put in the new one right away. In reality, they have to take out every window and then install them all - so my house dropped to 30 degrees inside for a few hours until the windows were all installed 9 hours later. Would have been nice if they told me that up front, but of course that would have been bad for their business.

See above

Appointment was cancelled due to 1) The lack of professionalism of the woman who answered the phone.  She did not answer the phone as if they were running a business. 2) I scheduled an appointment, provided all of my information.  I proceeded to tell her what I was trying to do.  She proceeded to tell me, in a very condescending manner, that what I was trying to do was wrong and that it should not be done that way, and that they would not do it my way.  Therefore, I told her I would not be needing their services, and would go elsewhere.  Her response was "go ahead and pay more somewhere else!"   Why should my hard earned money pay for unprofessional and rude behavior!

I never had to use a contractor before them and I was pressured into using them stating if he(Mitch) left after the estimate was giving I wouldn't get the same deal. I gave him the down payment and several weeks later when they started the job here's how it all played out: , not on time, very disrespectful by the way they treated me, putting their trash from the job in my trash tote filling it up, making a lot of mistakes and had to keep having them come back and fix it. SPITTING on my walkway constantly. they damaged my marble sill in the bathroom window and denied it, they left debris in my son's room and when I told them about it they said to have my wife clean it up, they also left a lot of screws in my driveway. These people are a family run business and they don't like it when you tell them something that one of their relatives did, they go off on you disrespectfully. Also, when I first called them and asked if they were registered with the Better Business Bureau, they told me yes. I found out after I started having problems with them they weren't and had complaints filed against them. I also filed a complaint against them with the BBB back then. These people should not be in business they are a horrible company!

Contracted with them to replace original windows in a home. From the first introduction I noticed ?high pressure? sales tactics, they say if you buy now you will save $$ but if you wait it will cost more?but couldn't give me that price. I was told they order in bulk direct from the manufacturer, not sure why you would order ?custom? items (as the windows are described in the contract) in bulk?
Extremely hostile ?front office? when there is a misunderstanding or confusion, in our case after a contract was signed. This
was one of the nastiest people I?ve dealt with in any manner. Without getting into detail, my wife was accused of being a liar, told she was trying to not pay her bill and told good luck with legal fees when she expressed desire to cancel the project and then she was hung up on. My phone call prompted a similar experience.  All when trying to deal with a simple misunderstanding. The amount of un-professionalism and lack of customer service is still astounding to us.
Read their contract (as you should always do) and make amendments as you see fit to protect yourself. As it stands it?s structured to protect them and not you. Take notice to the finale payment due on delivery?this should be changed to on completion. Observe that final payment can only be made via cash or certified check despite initial payment can be made via credit card, this is what caused our tremendous amount of grief. Also take note the storage fee of $85/day if delivery is refused. Ask why delivery would be refused, I?d be interested to hear the spin put on that. After our experience we wanted to refuse.
After completion, the windows seem decent, were priced decently and the install went smoothly after being rescheduled by them. The gentlemen installing the windows were professional and quick. I would NEVER contact this company in the event warranty service is needed, I?d prefer to go directly to the manufacturer or pay someone else.
I will never do business with them again no matter the price. I?d prefer to pay more to go with a company (big box or a local
contractor) that you know you can trust and will be treated with respect as a customer should be and won?t make you feel as if you made a mistake in choosing them. The only reason our job proceeded was because they already had some of
our money and we greatly feared being rescheduled as we were threatened with already or possibly worse and never getting done at all and losing our money. Read other reviews and you will see similar experiences, all negative reviews are
centered on customer service. I have already deterred one friend away (15 windows and a bay window) from this company and will continue to warn friends, family and anyone that will listen.
http://www.bbb.org/san-diego/industry-tips/read/tip/high-pressure-sales-tactics-2873
http://www.yelp.com/biz/window-wholesalers-inc-northfield

It started out well but then started getting unprofessional and started putting down and bad talking some of the other companies.  So, that was a little awkward. They were running a really good special and it one of those, if you decide now we can lock in this price. Being new home owners and dealing with contractors before, we were impressed with the price for the most part. Things seemed very good. Slightly my fault, I misremembered some of the ratings that Angie's List had for him so I thought he was rated higher than he was in my memory. Then, for whatever reason, my gut wasn't sitting right after we signed all of the paperwork and we reviewed all of the stuff. The next day, I went back and I reviewed him and I realized that my memory was mistaken me, so I went through the process based off of the contract that we had to cancel the order. We were still in our 3 day window. It had very little information on the contract about cancelling other than contact them in 3 days. Their company was very rude. It was very hard to get somebody to talk to. It was very hard to updates. Because I couldn't rely on, I sent something certified mail to them and it never got picked up from the post office. I was questioning did they get it? Did they cancel my order? This is a large amount of money on my credit card. So, I contacted my credit card just to leave a report with them also saying hey, I think that this is being processed but what I do if it doesn't come off. They must have received something from the credit card company because they call me yelling at me that it was illegal to, it was credit card fraud to file a claim against the merchant when we were already processing it, something very absurd. I was very taken back. Thankfully, everything went right and they refunded the money and all that kinds of stuff. There was a lot of stress. They were very unprofessional, they were very rude.
After we reviewed the reviews and the majority of them were on the worse side. Then, just to get the thing cancelled I could totally understand what the people were complaining about. Who knows, maybe after they did the install it would have been fine but I shouldn't have had to go through the hassle that I went through and then expect installation would be okay. What if during installation they hit an issue or during installation there was a delay what we would have to deal with that then. The process was a lesson learned for me.

The product is very good.  Installation went well but some details needed to be mentioned.  The crew was very nice and did everything that I asked.  The windows look great and seem to be holding up well.  Full payment is required before they begin installation.  Their policy, not usual.  The product was what they advertised and the installation was executed as promised.  the cost of the windows was competitive. I'll be using them again.

We called to cancel an appt for Tuesday (we were considering a different time and date) and a male took the call and thanked me for the business. Perfect, and professional. (The appt. was cancelled, since I am being treated for an aggressive brain tumor at UPENN and we have an AM appt that may not end by 11am, since all appts run very long). Half hour later, (I have the phone records) my wife got a call from a female, who, stated clearly on speakerphone, “You and your husband must not be too bright to cancel, and, don’t call again”. My wife stated that since there are windows that are cheap at Lowes, then stopped talking, since she was being spoken to and looked… shocked. I then heard my wife say, as though ignoring the rude statement, ‘if what you have is better in quality, we can make that appt work”. This point, the female repeated her rude statement, about if we are stupid enough for Lowes, we are too stupid for her time, and hung up. So, I asked my wife to call, because I could not understand what just happened- to find out who just called us. It happened again- hung up on, then called back, (really!) insulted and refused service and then to be told, “Mitchell does what we say, and we say this call didn’t happen, thank you for not calling     again”. This was stated after “Our girls spoke to you and we have high tracking technology ….you keep calling, you must be stupid/ have mental problems to want windows from Lowes, since their windows are hollow, and No ….we don’t want your business, we have the right to refuse, and we are refusing you, goodbye, do not call us again” Hanging up on us? Calling back to tell us we must not be bright? Refusing to reschedule us?

Great job! I will definitely use window whole salers again!  Mitch had should me the quality product they were installing an I was pleased with the exceptional price!  I'm so glad I called!

after install 2 windows had defects in glass they replaced sections with no hassels. The installer noticed one of the bad ones and brought to my attention!

Stellar service and pricing! After using Window Wholesalers for my business 3 family members have used them off my  recommendation and all loved them as well. The finished product is top quality which says wonders because the prices are so cheap. I will definitely be a returning customer :).

The company changed the installation date once but then kept to that date.  The installers arrived on time, worked 2 very full days, and finished an excellent job in a timely fashion.

The sales pitch by Mitch & price were hard to pass up, also they had been recommended by word of mouth from a co-worker of mine. They arrived on the scheduled day on time, however I wasn't pleased about the demand for payment "up front" or they would leave! Then I find that 2 of the 17 windows were mismeasured (by Mitch himself) & this meant a 2 week wait plus another day off work to install those. The contractors were messy & unprofessional: turned on my radio w/o my permission, left cigarette butts all over outside the house, made a mess of my floors & there was debris all over my kids'  beds, caulk & caulk tubes left around the house. To top things off they put large scratches in my hardwood livingroom floor & then stated it was my fault becase my house is old & my couch is heavy! I am now dealing w/ the contractor's insurance company- Mitch was very quick to give me this information! I am hoping to get some resolution about my floor. The windows haven't leaked yet,but I'll be watching closely after reading the other reviews! 

Salesman was typical with his pitch short and to the point.  The very low price went up as the add ons were mentioned but still less then $300 per window installed.  Installer called to change appointment as he had another scheduled for that day but when advised that a Friday was the only free time, he suggested they start at 630 a.m.  They arrived at 626 and the work was completed very quickly.  Windows are nice and I am happy so the positives out weigh the negatives by far.

The windows were put in wrong and they leaked. I called them and when they did come out they did not want to take responsibility for or fix the leaking windows. I would never recommend them to anyone.

Looked everywhere for an affordable price and a company with a good reputation. I own several rental units and one in particular needed windows replaced badly. After exhausting all of my efforts, a fellow landlord referred to Mitch at Window Wholsalers. I found Mitch to be very knowledgeable, affable and a very pleasant man to work with. I explained I needed several windows replaced but I'm working with a somewhat limited budget. We agreed on a price and expected start and completion date. He and crew not only completed said work in a day, but saved me money in the process. Here we are a month later and I couldn't be happier.

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I always had to call them. They would never call me back.

I had contracted with them in 2009 for replacement windows.  The sub contractor that was used did a very poor job installing the windows, resulting in water leaking in, drafts and damage to my home.  The sub contractor has a clause in his contract that makes WINDOW WHOLESALERS responsible for the damages to my home.

The sub contractor also did not follow the guide lines of the contract.  He did not replace the wooden framing around my windows, he just threw out the old wood.  I have had both of the insurance companies for the sub contractor and WINDOW WHOLESALERS come out and examine the damages.  WINDOW WHOLESALERS does not stand by their product and the insurance will not replace the windows just repair the damages to my home from the windows.  I have to find another company to replace the windows and try to repair the poor work that was done over 2 years ago.