Established in 2005, my family built Bold Electric under the premise of bridging the gap between the large electrical companies and the NJ homeowners who rely on them. We've been family owned and operated ever since, striving to work harder to give homeowners the customer service and satisfaction they deserve and should expect from their electrician. We put our hearts into every job we perform for you. You aren't just clients, you are our neighbors who need a New Jersey licensed professional electrician who can do the job right. Bold Electric LLC, also a certified Kohler® Generator Installer, has formed a strategic partnership with Cooper Power Systems. We are offering our customers a hedge against power outages that disrupt their daily lives with the installation of Standby Home Generators. A Standby Generator is ready 24 hours a day 7 days a week to respond to a power outage within seconds. With diesel fuel or natural gas powering the generator, the homeowner can continue using all connected circuit breakers with minimal disruption indefinitely. The generator will automatically transfer the connected circuits back to the grid once utility power is restored. EMERGENCY # (908) 421-9157
Install – Lighting. Generators. Ceiling Fans. Attic exhaust Fans. Swimming pools. Flat Screen Television. Home Theater & Audio. CCTV. Electric heating & Outdoor. Landscape Lighting
Fireplaces
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Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
88% | ||
5% | ||
2% | ||
1% | ||
4% |
"Mrs. [Member Name Removed] entered into a one year contract starting on 6/12/17 and ending on 6/11/18. The contract was for BoldGenerators.com, a branch of Bold Electric LLC, to maintain her stand-by generator. As stated in the contract in the section that speaks about cancelling said contract, "Written notice must be sent to BG thirty (30) days prior to renewal date. If the customer fails to send notice, the contract will remain valid for the following year". We received no such notice in 2017. The only written notice we have is on 7/13/18 via email stating that the contract was cancelled last year. We require written notice to have a record that the homeowner is relieving us of our responsibility to uphold our end of the contract. We take our responsibilities in servicing our clients seriously. To hastily remove a client from our coverage list in error, only to leave them stranded when they need us, would be to violate or company credo, "Helping You Weather The Storm". Our contracts auto renew for the same reason listed above. Emergencies happen 24/7/365 as many of the residents of New Jersey know after living thru, Hurricane Irene, Snowtober 2011, Hurricane Sandy and this most recent major snow storm in March 2018. We would rather bill someone who forgot to cancel properly and refund their payment than not show up. Some clients do not want an auto renewing contract despite the benefits listed above. In those cases we offer our clients the ability to "opt out" of the auto renewal by choosing a one time only option when they pay for our services. Mrs. [Member Name Removed] gave us written permission to keep her credit card on file. Although we had the right under the terms of the contract not to refund Mrs. [Member Name Removed]'s payment, we did approve the refund the same day she emailed us on 7/13/18. The person Mrs. [Member Name Removed] spoke to on Saturday 7/14/18, outside of normal business hours, was on call to answer emergency calls, not billing issues. They were therefore unfamiliar with her particular case and could not answer all her questions. Credit card companies often take a few days to process refunds, especially with a weekend in between. After reviewing our internal processes, I found that each member of my company did their respective jobs in excess of my standards, which are in excess of industry standards. I am proud of my team and would not change one thing we did in this situation. My staffs continued hard work and dedication is the reason we have stellar reviews from hundreds of our clients thru various forms of Social Media. I feel this poor review is not a proper reflection both of what took place on this particular instance no less how we interact with our clients in general. Thank You for your consideration, Vincent Battista, President, Bold Electric LLC. www.boldgenerators.com"
"We contacted the customer about our oversight two weeks ago, and requested his contact info to schedule an employee to give him a free estimate. Angie's List's email with Mr. [Member Name Removed]'s request just slipped past us and we sincerely apologized to him. This is not typical of our company and was an honest mistake. Please always feel free to give us a call at 908-421-9157 if you do not hear from us the same day. We answer our phone every time! :)"
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Sunday: | Closed |
Monday: | 8:00 AM - 5:00 PM |
Tuesday: | 8:00 AM - 5:00 PM |
Wednesday: | 8:00 AM - 5:00 PM |
Thursday: | 8:00 AM - 5:00 PM |
Friday: | 8:00 AM - 5:00 PM |
Saturday: | Closed |