Audi Newton

Horrible. We wanted to buy our dream car and ended up purchasing a nightmare. It amazing how they fooled and lied to us with smiles on there faces.

My wife's car started hesitating at about 2500 - 3000 rpm. I called Audi in Newton to take a look at it. The Tech told me the transmission fluid is burned out and need to be changed that's what's causing it. I was skeptical right there, but they are obviously specialists. ;) . They changed the trans fluid and $900 later the problem was still there of course. Now  the funny part :  my wife went there again and the tech told her that these Audi's are not made to be driven in "D" because they are made for German roads with higher speed. Because we can't drive that fast the trans is constantly shifting up and down and that's what's cause this hesitation. I couldn't believe it but after she handed me the phone this jerk told me the same BS. When I had the car at home I opened the hood, it was dark, started the car and saw it sparking all over the coil. I ordered a new coil, replaced it and the problem was solved. That was a $300 part and 45mins work. I was so upset they couldn't find the problem, contacted Audi USA and told them but AUDI USA told me to contact the dealer to solve the problem. I love my Audi's but the Dealership in Newton is not the place to get your car repaired.

Left a 1,000 check for deposit on a specific auto to be coming in in 48 hours. After siging all of the paperwork was told that the vehicle may take more than a week to come in. Check was cashed the next day. Sales associate would not return calls. Finally found out that auto was now unavailable. Took over 2 weeks and several emails to get deposit back. BEWARE!!!

I took it in another time because a service light was on (I think it was the engine coolant system). They couldn't do the work right away because it was on a Saturday and service area was closed. They told me to bring it in on Monday. So I brought it in on Monday but all they did was turn the light off. After I drove home (13 miles), the light went back on again. I called another VW dealership, Cresmont VW, and they set an appointment up for me and they fixed the problem.