SPIRIT DELIVERY & DISTRIBUTION

The delivery was within the agreed window of time. The delivery men were not willing to go around the house (all level ground) to deliver the appliances directly through the sliding door into the kitchen. Instead, they removed 2 doors in the house to fit through 3 rooms to get to the kitchen. In the process they split the wood molding on the hinge pins with their method of using pliers to remove them; i offered to remove the hinge pins myself (with an awl and hammer), but they refused. Then during installation they were using my mat in front of the sink as their protection from scratching the hardwood floors in my kitchen. Well it is not ample protection and as they were removing the old refrigerator from the kitchen they pivoted the unit, it slipped off my kitchen mat, and scratched my hardwood floor. The delivery men argued with me on the fact that they caused the damage. Thankfully i had taken pictures of the old kitchen appliances prior to their delivery in which there was no damage to the floor; so i had proof they did it. So they went on to say that they would have to personally pay for it (arguing didn't work, so now sympathy tactic). I didn't care, they needed to make this right. So i refused to sign their paperwork and they simply left without finishing unpacking the refrigerator. I immediately got on the phone with Best Buy about a deliver claim and spent the next hour on the phone with them and removing the packing materials from the refrigerator and moving it in place. A few days later Sprint Delivery contacted me about the damage and gave me instructions on resolving the damage with a claim directly with them. The process put the burden on me to find a contractor (thank you Angie's list for helping me do that!) to repair the damage. Bottom line is that my experience was terrible, but I suppose it could have been worse if they didn't fund repairing the damage they caused.