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Renewal by Andersen of New Jersey - New York Metro

4.7(
123
)
Wood Gutters - Repair- For Business, Window Glass - Install or Replace, Mirrors - Install or Replace,

About us

Renewal by Andersen of Cranford, NJ is proud to serve the window replacement and patio door replacement needs of the Cranford area. We are the window replacement division of Andersen Windows, drawing on the Andersen tradition of over 110 years of quality, innovation and craftsmanship. Our turnkey process begins with a call from you and includes a respectful in-home sales consultation, custom-manufacturing of replacement windows to precisely fit your home and installation by a dedicated team of professionals. Best of all, we stand behind our products and installation with one of the strongest warranties in the Cranford window replacement business.

Services we offer

Doors, insulation & windows.

Accepted Payment Methods

  • CreditCard
Reviews
4.7123 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
5%
3
4%
2
2%
1
2%
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Showing 1-25 of 123 reviews
David G.
Jan 2023
1.0
1) Renewal by Anderson doesn't show up on time. 2) Renewal by Anderson doesn't provide correct instructions for the homeowner. 3) Renewal by Anderson cannot measure correctly. 4) Renewal by Anderson cannot install moulding correctly. I work from home and can't "stand-by" waiting for a crew to show up late. I had asked what had to be done prepping for their arrival and I removed all window coverings and shades and anything within 3 feet of the windows. Pets were secured. I was told nothing on the OUTSIDE had to be removed. Well I had to remove the 3 flower boxes from the OUTSIDE of the front windows. Two different people from Renewal by Anderson measured the windows but the oak moulding was incorrect. Take a look at the photos of when they finally installed the oak moulding. The windows from Renewal by Anderson are great...everything else they do is terrible.
Response from Renewal by Andersen of New Jersey - New York Metro

"[Member Name Removed], I am so sorry. We apologize for any inconveniences we have caused and the team is working diligently to get this corrected. We promise that we will work tirelessly to turn this around for you. My apologies again."

Craig O.
May 2021
2.0
$30,000
We have consistently been told Andersen are some of the best window. The sales guy came in and continue to beat that idea into our heads like a dead horse. It was so over the top and wasteful of our time, we considered bailing. Then he hot boxes you at the end to make a decision or else they walk. It's really an uncomfortable sales process. I would recommend getting other quotes first and then these guys if you want to consider them. Once we signed, the salesperson was really a disappointment. It was evident he really didn't know much about the install process. We never saw plans, as an example, ahead of the installation. Our original install date that was in the contract was also missed. Questions around permits were never fully explained. The team showed up to the install with two roofs for one window and not project manager and little command over the English language. We had to call in a troubleshooter from Andersen to sort it all out. The window is in and it looks good. For the amount of money we spent on the "top team", the level of customer support was average at best and the support we did get, we had to hound Andersen for. At several points during the process we questioned if this was even a legitimate process or if someone was just trying to take our money. The installers were fantastic and they did a professional job. They went out of the there way and I feel bad giving a bad review because of them...but leading up to the install...there is a real problem here.
S M.
Jan 2021
2.0
$11,500
bow window install
Response from Renewal by Andersen of New Jersey - New York Metro

"[Member Name Removed], I am sorry to see that we earned such a low score. I would love to hear your feedback on what we could have done to make your experience a more positive one. Could you please reach out to our VP of Operations Marc at 917-947-3393 at your convenience? We look forward to speaking with you. Thanks, and again my apologies."

Kate N.
Aug 2019
5.0
Yes, I recommend this pro
Extremely happy with the product & installation. The A&A crew members, Pat & Chris were very professional, friendly & worked very efficiently. Sometimes installers will say “we’ll clean everything up but either don’t or do a sloppy job of it. In the case of Pat & Chris, their clean-up was very thorough & you would not have known they just finished a big installation. GREAT JOB Pat & Chris.
Response from Renewal by Andersen of New Jersey - New York Metro

"[Member Name Removed], we're so happy that you're happy! Thank you so much for trusting your home to us and welcome to the Renewal family!"

Michael R.
Jul 2019
5.0
Yes, I recommend this pro
The process went smoothly, from the salesman, to the technician (proper measurements) to the installation performed by Greg Construction. I would specifically like to commend Greg Construction for a wonderful installation. The crew were polite, professional, clean and meticulous.
Response from Renewal by Andersen of New Jersey - New York Metro

"[Member Name Removed], that's awesome news! We're delighted to hear how happy you are with your experience and thank you for the shout outs to the team. I will make sure to let everyone know how happy you are!"

Anne T.
May 2019
5.0
Yes, I recommend this pro
The contractor, Michael Kane, was on time, completed the work in a few minutes and left a clean area. The overall experience with Renewal by Andersen has been excellent.
Response from Renewal by Andersen of New Jersey - New York Metro

"We're thrilled to hear that your experience throughout the process has been excellent. Thank you for choosing us for your project and welcome to the Renewal family!"

Daniel K.
Apr 2019
5.0
Yes, I recommend this pro
Top notch performance, from start to finish. Window is so Spectacular; just what we ordered & more. So professional & preparation & clean-up outstanding. The Crew Name, Window Doors & More, LLC with Shawn Installing was just so “perfect” Could not have asked for more. Would recommend whole Heartedly.
Response from Renewal by Andersen of New Jersey - New York Metro

"This is music to our ears! Thank you so much for trusting your home to us and we are thrilled to hear how happy you were throughout the process :)"

Theresa M.
Mar 2019
5.0
Yes, I recommend this pro
Excellent very professional. Greg and his team were wonderful
Response from Renewal by Andersen of New Jersey - New York Metro

"We're thrilled to hear that Greg and his team took such wonderful care of you! Thank you for taking the time to share your wonderful experience with us :)"

Frank P.
Mar 2019
5.0
Yes, I recommend this pro
Excellent. The crew of A. & A, Pat and Chris, were punctual, curtious, professional and friendly. They provided good information, and answered all of our questions. They were so neat, that when they were gone you wouldn’t even know that all of this work had been done, if not for the new doors and window. Very well done.
Response from Renewal by Andersen of New Jersey - New York Metro

"You deserve nothing but the best and we're delighted that our team delivered on our Signature service. Thank you for choosing us and welcome to the Renewal family!"

Lorri & Tony C.
Feb 2019
5.0
Yes, I recommend this pro
I have no complaints. Our windows look amazing. It looks beautiful. If possible, an A+ for them. If I needed them again, I will definitely use them. When the man came for an estimate, there was no hard selling made. The work people were nice, courteous, and very respectful. They got the work done quickly in just a day and a half.
Response from Renewal by Andersen of New Jersey - New York Metro

"Thank you so much for sharing your experience with us. We're so happy to hear that you're happy. Enjoy your beautiful new windows!"

GERALDINE W.
Feb 2019
5.0
Yes, I recommend this pro
$7,900
Shawn an Mike worked professionally and their work habits were very neat. They did a great job and we were very pleased. They are very skilled workers. The doors are beautiful and we are very pleased with the product.
Response from Renewal by Andersen of New Jersey - New York Metro

"[Member Name Removed], it's awesome to hear that you are pleased with your new doors. Thank you for choosing us and welcome to the Renewal family!"

Mike K.
Feb 2019
3.0
$70,000
3 hours of high pressure sales tactics and offers of discounts that would vanish if I didnt sign contracts that day. This is very insulting to intelligent consumers. I was convinced the product is good and the work would be done correctly, HOWEVER, the price was outrageous....85,000 for 17 simple casement windows , discounted to 70,000 if I signed that day. WHOA! Had I done my entire house, including 3 bow windows, the DISCOUNTED cost would have been 120, 000. Somehow they calculate that using their windows should cost you 10% of the market value of home....??? NO THANK YOU
Response from Renewal by Andersen of New Jersey - New York Metro

"[Member Name Removed], we are very focused on ensuring our customers have an exceptional experience wether they purchase from us or not, and Im saddened to hear that yours was not a positive one. My sincerest apologies. I wanted to look into the specifics of your appointment but have been unable to locate your information in our database. I would love to have a conversation with you regarding your experience & listen to your feedback on what you feel we could have done better. Please give me a call in my office at 908-858-2675 at your convenience. I look forward to hearing from you soon and again, my apologies. *Tara Tatolli* Sales Manager Renewal by Andersen NJ"

Francisco A L.
Feb 2019
5.0
Yes, I recommend this pro
Very well done the guys at just window. Carey..Dmitry and Bill. did a beautiful job .very good peaple. They did a professional job .Iam very please. ..... [email protected].
Response from Renewal by Andersen of New Jersey - New York Metro

"This is music to our ears....we are so pleased! Thank you for taking the time to share this with us :)"

Fabio V.
Jan 2019
5.0
Yes, I recommend this pro
Alvarez & Sons did a perfect Job. 100% professionals. Clean proyect. They made aware of the job to be completed on time. Very Clean, like nothing happen. They replaced my old windows for new ones. Very pleased with the job Done
Response from Renewal by Andersen of New Jersey - New York Metro

"We are thrilled to hear your pleased. Thank you for choosing us and welcome to the Renewal family!"

Edward F.
Jan 2019
5.0
Yes, I recommend this pro
The process was flawless and the professionals who measured the doors and installed the doors were excellent. They completed the work timely and left the premises in excellent condition.
Response from Renewal by Andersen of New Jersey - New York Metro

"[Member Name Removed], we're so glad to hear that your project was such a success. Thanks for trusting your project to us!"

Sherry L.
Dec 2018
5.0
Yes, I recommend this pro
The Tech Crew of John and Bill Were Excellent! Thank you...
Response from Renewal by Andersen of New Jersey - New York Metro

"Thank YOU for choosing us for your project. We appreciate the shoutout to the team and will let them know how happy you are!"

Robert US M.
Dec 2018
5.0
Yes, I recommend this pro
Very well except they were 90 minutes late for first day arrival. They made up for it the second day and performed flawlessly
Response from Renewal by Andersen of New Jersey - New York Metro

"[Member Name Removed], we're glad to hear that the team worked flawlessly to install your windows & sliding door. Thank for choosing us and we apologize for the late start."

Natalie C.
Nov 2018
5.0
Yes, I recommend this pro
$2,000
Great job!! I would recommend Renewal by Andersen 100%. Chris and the other guys (don't remember their names) were courteous, on time and left the work area clean.
Response from Renewal by Andersen of New Jersey - New York Metro

"[Member Name Removed], thank you so much for your recommendations. We're so happy to hear that you're happy!"

Jenna G.
Nov 2018
5.0
Yes, I recommend this pro
$9,000
Was great! I love the quality of my new windows. I was lucky enough to get a coupon for previous customers that I took advantage of. My installation crew was very friendly and professional. Vito and Jose were great---even battling the recent snow storm to get my windows in without an issue and in a timely manner. I highly recommend them.
Response from Renewal by Andersen of New Jersey - New York Metro

"It's awesome to hear how happy you are with your new windows and with the work of our team. Thank you for choosing us and we will always be here for you!"

Courtney H.
Jun 2018
2.0
Sales team was pushy until the sale was finalized. Once order was placed, I coudn't get a response for weeks and only after multiple attempts to multiple contacts at the organization. Never recieved information I had requested. Never recieved confirmation on install date/time, but luckily had decided to hang out around the house on the day they had mentioned as a possible install just in case the installer might show up, which he did nice and early so that was good. The actual installer was fantastic, so he is the only saving grace for this entire transaction. If you do buy from this company, ask for Sean to do the install. However, the sales/measuring team sent him with the incorrect trim for the interior, so he had to leave the project incomplete and returned a week later with the proper materials to finish the install. Product is okay, probably appropriate for the price point. Install is good. Sales and Customer Service is beyond terrible. Would never recommend this particular center to a friend.
Response from Renewal by Andersen of New Jersey - New York Metro

"I am sorry to hear you were not 100% satisfied with your RbA experience. We work hard to ensure that homeowners have the best possible experience, and it's unsettling to hear when we have not provided that. I have shared your comments with all of our team members so we can find out where the communication breakdown occurred so that we can make sure it doesn't happen in the future. Again, my sincerest apologies."

Carolyn S.
Jun 2018
5.0
Yes, I recommend this pro
Very professional, efficient, neat and cleaned up after completely
Response from Renewal by Andersen of New Jersey - New York Metro

"Thank you for trusting your home to us. We're thrilled to hear how well our team took care of you and your home!"

Gloria C.
May 2018
4.0
Yes, I recommend this pro
Not to good, only have 3 windows replaced, 1 incorrect window and missing frames for the others. The other 4 windows is suppose to come in 3 weeks
Response from Renewal by Andersen of New Jersey - New York Metro

"We appreciate your review and apologize for any inconvenience we have caused. I'm glad to see that our product earned such high score, and we promise to make sure the rest of your project goes smoothly."

Joan B.
Apr 2018
5.0
Yes, I recommend this pro
$20,000
They were excellent! They did a fantastic job on every window in the house including the ones in the attic. Our bay window gave them some issue but they called a supervisor who came right out and got that window installed. We did have a small draft issue this winter but they came right out and resolved the problem. They put down plastic to protect our home and wore little booties as well. They showed up on time, were extremely professional and cleaned up well. I just can't say enough good things about them.
Response from Renewal by Andersen of New Jersey - New York Metro

"We're delighted to have earned such a high score. Thanks so much for sharing your experience with us and we will always be here for you!"

Pat C.
Feb 2018
5.0
Yes, I recommend this pro
Went very well. They did an excellent job!
Response from Renewal by Andersen of New Jersey - New York Metro

"That is awesome to hear. Thanks for letting us know how well everything went and enjoy!"

Paul F.
Nov 2017
5.0
Yes, I recommend this pro
Efficiently performed installation with exquisite results!
Response from Renewal by Andersen of New Jersey - New York Metro

"Welcome to the Renewal family! We're delighted to hear how well everything went from start to finish. Thank you so much for trusting your home to us and we look forward to working with you again on your next project!"

Showing 1-25 of 123

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Renewal by Andersen of New Jersey - New York Metro is currently rated 4.7 overall out of 5.
Renewal by Andersen of New Jersey - New York Metro accepts the following forms of payment: CreditCard
No, Renewal by Andersen of New Jersey - New York Metro does not offer free project estimates.
No, Renewal by Andersen of New Jersey - New York Metro does not offer eco-friendly accreditations.
No, Renewal by Andersen of New Jersey - New York Metro does not offer a senior discount.
No, Renewal by Andersen of New Jersey - New York Metro does not offer emergency services.
No, Renewal by Andersen of New Jersey - New York Metro does not offer warranties.

Contact Information

70 Jackson Drive, Suite A, New Jersey, NJ 07016

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