Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Insight Pest Solutions
Bug and Insect Pest Control Service, Termite Pest Control Service, Commercial Pest Control for Bugs and Insects Service,
About us
Insight is a pest control company focusing on residential and commercial pest services. We provide good-paying jobs to a dozen Garden State locals. We find safe, effective, and simple solutions to any pest control need. The products we use are both odorless and colorless, manufactured by the best companies in the industry. We survive by treating our customers right. We stand behind our work by offering both a satisfaction and money back guarantee. Bottom line, Insight provides the best solution for protecting your home, health and environment in the industry.
Business highlights
12 years of experience
Services we offer
Residential and Commercial Pest Control, Termite Control and Mosquito Reduction
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.278 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 62% | ||
| 21% | ||
| 5% | ||
| 4% | ||
| 9% |
Showing 1-25 of 78 reviews
Sridhar A.
Mar 2019
We subscribed to a quarterly service and they have been pretty consistent in using the right pesticides in the right amount both inside and outside the house. They are also very polite and do their work efficiently.
Patti B.
Jul 2018
I have been using Insight Pest for about 21/2 years. They are clean and respect your home. Recently after having some outside work performed by a contractor around my porch, I noticed I had little ants arrive over night. I called Insight and they immediately sent out my technician, Keisha, who carefully observed the area to see where the problem initiated from and the made a well thoughtout plan to remedy the problem. Needless to say, the next day, no more ants. She baited the entire area in question and it’s been a month without another issue. Keisha takes the time to review my complaints, analysis the problem, then inspect the entire area in and around my home before implementing a plan. I think she is a “bug ninja” when it comes to performing her job. It’s so amazing to watch her work and the entire team Mitch has are awesome. The best part is when you ask a question, they give you an educated answer coupled with so much knowledge. I would highly recommend Insight Pest. When she came out this week for my three month service, she did her usual thorough inspection and treatment plan.
Dhaval S.
Feb 2018
To win my business I was offered promotional price in May'2017. From may till October , I had about 4-5 service. I am still having ant, rat issue continuously. Every time when we call , customer service assures to take care problem but they don't. After frustration I gave contract to other company. Now this guys are chasing me for full price. What a Shame!!! I don't recommend to any one!!!
Response from Insight Pest Solutions
"We do understand and apologize that you are still experiencing an influx of ant, spider, and mice activity. Pest control is a process, and depending on the level of activity, may require several attempts to resolve - especially when dealing with the pests you were noticing. This is why we stress to our customers to take advantage of our free re-treatments between quarterly services, as a way to combat persistent pest issues. Here at Insight, we focus on Integrated Pest Management, meaning that we do our best to minimize our product usage to only areas of concern, rather than blindly spraying chemicals throughout the entirety of your home. We look for conducive conditions, make recommendations for our customers to follow in order to eliminate those conditions, and apply our products in a way to best use science and nature to our advantage - all to intelligently control and deter pests. We understand and appreciate your desire to have your concerns resolved. We feel as if we have put forth the effort to make that happen by making several offers for free re-treatments, which you have declined. If you would like to accept our previous offer, please let us know."
Suzanne T.
Dec 2017
The service was unreliable. The only thing I could count on was getting a bill each quarter. My big problem was ants in the spring time and they were not able to control the ants. I later found out the ants were coming in my my deck off the kitchen and they never treated the deck. The ant problem was finally resolved by another contractor and I will never use Insight Pest Solutions again. This did not stop them from coming every quarter and I continued to pay them until they came unannounced in November of 2017. I never authorized them to treat my property in November but they continue to call and harass me for payment. I am no longer under contract and refuse to pay because I did not authorize their visit and if paid they will continue to come out and treat my property when I haven't authorized their service or even need their service. This company has very aggressive tactics and are very hard to stop even after the contract has expired. They claim that if they call to schedule and they don't hear back from you they have an agreement. This practice is unscrupulous and need to be stopped immediately.
Response from Insight Pest Solutions
"Thank you for your feedback. We are saddened to hear that you were dissatisfied with our services. When you signed up for services you agreed that: "Following your initial service, Insight will provide an email and/or otherwise automated message to notify you of your upcoming service date. If no one is home at the time of service, the standard service will be rendered, a card will be left on your door, and an invoice will be sent via email." We apologize for any misunderstanding regarding this and any confusion this may have caused for you later. We would still love to be able to come to an amicable resolution. If there is anything we can do to further assist you, please be sure to let us know."
Kathleen Y.
Oct 2017
Wonderful. They were always on time and very professional.
Response from Insight Pest Solutions
"Thank you for giving Insight Pest Solutions an A rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Thank you for choosing Insight!"
Ashish T.
Sep 2017
They do good work. They are very professional and they had good information about what they were doing. They are professional and they take care of everything. We had some mice problems, they came and they installed the mouse traps around the attic and basement, they did a thorough job.
Response from Insight Pest Solutions
"Thank you for reviewing our service, and giving Insight Pest Solutions an A rating! We truly appreciate it. Please, feel free to give us a call at (888) 234-2847 if you would like us to treat the inside of your home on a quarterly service or come out for a free retreatment between services. Thank you for choosing Insight!"
Ala B.
Aug 2017
Went really good
Response from Insight Pest Solutions
"Thank you for your review and the [Member Name Removed] rating. We appreciate it! We are happy to hear you were pleased with the service provided. Please do not hesitate to call us should you have any questions or concerns. We are always happy to provide free re-treatments. Thank you for choosing Insight!"
Bonnie S.
Aug 2017
So far so,good. It's,only been a few weeks
Response from Insight Pest Solutions
"Welcome to the Insight family! We appreciate your review, and are glad to hear that you were pleased with your service. If you notice any new or unusual pest activity, or would like us to treat the interior of your home on any quarterly service - just give us a call! Thank you for allowing us to protect your home, health and environment."
Jeff H.
Aug 2017
Luxene Gerard the srevice technician arrived on time and was extremely polite and courteous. He listened to the issue I was having and resolved it immediately. He was efficient and he also completed an outside inspection while he was here. Insight Pest is reliable and since I have used them the bug and rodent issues have been addressed and I am a much happier homeowner.
Response from Insight Pest Solutions
"Welcome to the Insight family! We appreciate your review, and are glad to hear that you found Luxene to be punctual, extremely polite, and courteous. If you notice any new or unusual pest activity, or would like us to treat the interior of your home on any quarterly service - just give us a call! Thank you for allowing us to protect your home, health and environment."
Abhiman N.
Aug 2017
I discussed the pest activity with the technician as he wanted to know if there are any specific issues to take care in service. Insight technician Mr. Luxene Gerard was very friendly. He talked through the process and helped me understand the approach and preventive measures to stop/control the pest. He was very knowledgeable and thorough in his approach to provide the best possible service that I can have from Insight. Insight is always very professional in their service and solutions. Insight have very good professional technicians and I found Mr. Luxene Gerard very professional, friendly and knowledgeable. I would prefer to have Mr. Luxene do the service again next time.
Response from Insight Pest Solutions
"Thank you for writing this awesome review! We truly appreciate the positive feedback. We are happy to hear that your service went well and that Luxene embodied our standard of excellence. If you continue to have pest activity or have any questions or concerns, please don't hesitate to call us! We are always happy to come out for a free re-treatment. Thank you for choosing Insight!"
Annette T.
Jul 2017
Patrick was on time and asked me of any areas of concern that I will wanted addressed during the treatment. He explained everything before he got started, provided some non-treatment preventative tips, and he took his time and was very thorough. He was very professional and made sure all my questions were answered before he left. By having Patrick as a Technician, it's clear that the company makes high customer satisfaction a priority.
Response from Insight Pest Solutions
"Thank you for taking the time to review our services. We appreciate the positive feedback and the A rating! We are thrilled to have you as our customer, and we are very excited to hear that your Patrick's performance during your initial service was top-notch. We strive to make sure our customers receive first class service each and every time. If you notice any new or recurring pest activity, please be sure to give us a call. Thank you for choosing Insight!"
Phyllis C.
Jul 2017
they sprayed and investigated areas in kitchen and outside area for possible ant nests or where they were coming in from. Katelyn Lewis did a very good job in checking areas and sprayed where necessary
Response from Insight Pest Solutions
"Thank you for taking the time to give us such a positive review and rating. We are thrilled to have you as our customer, and we are very excited to hear that Katelyn provided top-notch service. We strive to make sure our customers receive first class service each and every time. If you are experiencing any pest concerns 10-14 days after your recent service, please be sure to give us a call. Thank you for being a valued member of the Insight family, and have a wonderful day!"
Sharon C.
Jul 2017
Extremely well
Response from Insight Pest Solutions
"Thank you for your review and the A rating. We appreciate it! It pleases us to know that we've done all we can for our customers. Please do not hesitate to give us a call should you any questions or concerns. We are always happy to provide free re-treatments. Thank you for choosing Insight!"
Jonathan R.
Jul 2017
This was an initial visit by this pest control contract under an initial one-year contract we've signed . with them. I am very impressed. The technician, Jonathan, was excellent. I'm pretty detail-oriented, and Jonathan was extremely knowledgeable about each of the applications being used, and how they work. Also just a very personable, friendly guy. The service, inside the house, and outside (both on the immediate house perimeter and on the grounds) was very thorough, and Jonathan took extreme care about not trampling on the garden beds (something I sometimes can't even stop our landscaper from doing!). Based on this initial visit, I think these guys bring this kind of service to a level I've not seen before in my 20 years living in the NJ suburbs
Response from Insight Pest Solutions
"Thank you for taking the time to review our service! We are thrilled to know [Member Name Removed] did such a great job. We appreciate knowing how the service is going for our customers, and are glad to hear that we are exceeding your expectations. That is what we strive for with every customer, every time. Don't forget - on any quarterly service you can have the interior of your home treated, and if new or unusual pest activity arises between quarterlies, we offer free re-treatments. Just give us a call if you find yourself needing either one, and we'll be happy to set an appointment that works with your schedule. Thank you for being a member of the Insight family, and have a great day!"
Dana F.
Jul 2017
Prompt. Efficient. Courteous. Informative. Mike Gula has always been pleasant, professional, well-informed, and thoughtful. He asks about pests I've seen, and advises on judgment calls. He remembers trouble spots from past visits and is courteous enough to put shoe covers on before he steps into the house for interior treatment. An email appears promptly that summarizes the treatment. Nice work.
Response from Insight Pest Solutions
"Thank you for taking the time to review our service, and for giving us an A rating. We appreciate knowing how the service is going for our customers, and are glad to hear that we are living up to your expectations and our standards. We are very happy to hear that Mike was friendly, efficient, professional, and informative. We are extremely honored to be given the opportunity to protect your home. Don't forget we provide free re-treatments, should you have pest issues in between quarterly services! Thank you for being a valued member of the Insight family, and have a great weekend!"
Ashish T.
Jun 2017
.
Response from Insight Pest Solutions
"Thank you for giving Insight an A rating. We appreciate it. If you continue to have pest activity or have any questions or concerns, please don't hesitate to call us! We are always happy to come out for a free re-treatment. Thank you for choosing Insight!"
Allen D.
Mar 2017
unknown
Response from Insight Pest Solutions
"Thank you for giving Insight Pest Solutions an A rating, we appreciate it. Thank you for choosing Insight!"
Lisa D.
Mar 2017
The service was excellent - we had to adjust our budget and household spending, so unfortunately this service did not make our cut. But otherwise we would definitely have continued with their company. The total cost given in this review is for annual - we split the cost quarterly.
Response from Insight Pest Solutions
"Wonderful news [Member Name Removed]! We are truly pleased to have met your pest concerns. Although this is great news, we are sadden to see that you've decided to discontinue services. We would love the opportunity to service your home again in the future and have you apart of the Insight family once more. Please feel to contact us. We wish you the best!"
Cindy H.
Mar 2017
Used their service for a year (because that is what you sign up for). Their preventative service brought out a ton of ants - twice. First time I thought it was a fluke - after this second time, I realized I was just wasting my money. We had to spray the ants ourselves. Their guarantee is worthless - they refuse to come and retreat in a timely manner. SAVE YOUR MONEY!!!!!!
Response from Insight Pest Solutions
"Hello [Member Name Removed], thank you for taking the time out to leave this review. We are sadden to hear that we didn't resolve your pest concern and assure you this is a big deal and also would like to speak with you on ways to improve. Our customers and their concerns are top priority for us. We currently have a representative investigating the concern and will be contacting you shortly. We are trying to find ways to resolve this concern and bring you back to the Insight Family. Talk to you soon."
Peter F.
Mar 2017
Very unprofessional. They refuse to comply what was verbally communicated to me. I would not recommend them because of their shady business practice.
Response from Insight Pest Solutions
"Hello [Member Name Removed], thank you for writing the review. We apologize for the experience you had with Insight. It seems there were some miscommunication regarding the service agreement. We apologize if we didn't explain our agreement to you. We don't want you to feel that we are intentionally trying to trap you as a customer. In fact we really enjoy working with you. We are sadden to see you rated us an F. We would love the opportunity to speak to you and find out more about what we could do to help improve. We want to help resolve your concerns. If possible, contact our office at (888)234-2847."
Alfonso F.
Jan 2017
They did not do as they were supposed to. They said they were going to get rid of webs spray for insects and get rid of been hives. I had a bee hive in the front of my house and when they came I had to call them back. No webs ever removed and had no results with insect control at all.
Response from Insight Pest Solutions
"Hello Mr. [Member Name Removed], thank you for taking the time to give us some feedback about your experience. We apologize for the inconvenience. We are sadden that you've decided to discontinue services. We would love the opportunity to hear from you to resolve your concerns. We would love to send another technician out to service your home again because we truly value your business and want you to be satisfied with our services! One of representatives will be in contact with you shortly. We look forward to speaking with you soon."
Bharath K.
Sep 2016
I still see some ants. I am not sure I would stick with them but I do not want someone else. I called them to come back when I saw the ants and they came back and treated them but I wish they would have done something the first time.
Response from Insight Pest Solutions
"Thank you for taking the time to let us know how your service has gone. We appreciate knowing what is going well, what needs improvement, and any questions or concerns you might have. We are sorry to hear that you were still seeing ants after your initial service, and understand how frustrating that can be. Our treatments are designed to flush out the pests from their hiding places, have them come into contact with our products. For ants, the products get distributed through the colony, and will greatly reduce the population. This process can take several days, which is why we ask that you generally wait 10-14 days for the products to take full effect. However, sometimes this process can take more than one treatment, depending on the size of the ant population, and other factors. This is why we offer free retreatments, to take care of issues."
John K.
Jul 2016
unknown
Response from Insight Pest Solutions
"Thank you for the A rating [Member Name Removed]! We're delighted to know we did a great job for you. Don't forget about the free re-treatments we offer, in between your scheduled quarterly services. Happy New Year!!"
Stacey E.
Jul 2016
Fine. No issues. Annual package price is higher than competitors that have been targeting the neighborhood.
Response from Insight Pest Solutions
"Hello [Member Name Removed], thank you for the feedback. We're please to know you are happy with our services. Although it may seem as if our services are higher in price, we also offer much in return: our products are some of the best in the industry, we offer free re-treatments at no additional charge, as well as a money back guarantee. If you notice any unusual pest activity, please don't hesitate to call us. We value your business, and thank you for giving Insight the opportunity to be your pest solution company. Happy New Year!"
John H.
Jul 2016
When signing for original services the salesman presented the service as a one time application. Even though the service contract (sent to you via email) duly notes the contract is for a year, I found this to be a deceptive practice. I paid for three invoices upon completion of services and paying the last invoice in installments to show my dismay. Do not sign unless you are aware and want a yearly service.
Response from Insight Pest Solutions
"[Member Name Removed], thank you for writing the review. We apologize for the experience you had with Insight. It seems there was some miscommunication regarding the service agreement. We apologize if we didn't explain our agreement to you. It is never our intent to deceive or trick the people we service, and we are very sorry to hear you feel this [Member Information Removed]. While we would love the opportunity to continue servicing your home, we absolutely understand circumstances arise that can't be controlled. If at any point you're willing to allow us service your home again in the future, please feel free to call us at 888.234.2847. We'd love to see what we could do for you. Hope to hear from you soon."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Insight Pest Solutions is currently rated 4.2 overall out of 5.
Insight Pest Solutions accepts the following forms of payment: CreditCard
Yes, Insight Pest Solutions offers free project estimates.
No, Insight Pest Solutions does not offer eco-friendly accreditations.
No, Insight Pest Solutions does not offer a senior discount.
No, Insight Pest Solutions does not offer emergency services.
No, Insight Pest Solutions does not offer warranties.