Bentley Roofing

On January 6th, Bentley installed a new roof on our house. The crew was told to not to throw any roofing debris at the AC condensers on the side of our house. They assured us there would be no issues. I was home that day, which they were not aware of. At one point I could hear roofing debris hitting our AC condenser. I took photos of the debris on the condenser, along with the large pile of debris on the ground directly below the condenser, and sent them to my boyfriend. He immediately reached out to the project manager, who said someone would stop by check on the crew. However the damage was already done. We immediately reached out to our AC contractor so he could to assess the damage, which was almost $1,400. The production manager would not accept responsibility for the damage and eventually stopped returning our phone calls. On January 29th, after multiple calls to the office in NJ, the Director of the Roofing Division stepped in and said he would handle our reimbursement. We sent him an invoice from our contractor and photos of the damage on February 3rd. He said it would be taken care of. We followed up on February 14th. He said the reimbursement was submitted and processed, and would arrive by mail in 7-10 business days. We followed up after 10 business days (March 2nd) because we had no check. He said he would follow up with the corporate office for a status. On March 4th we still had not heard back. I began to repeatedly call the office to get a hold of him. I did not receive a call back until I made it clear to the receptionist that I was going to call until I had an answer. When he did call, he began screaming at me and threatening to stop payment on the check. We were able to find another contact number on the company's IG page, and the associate who answered suggested we call corporate. After calling corporate we learned that they never received a request for our reimbursement, meaning the Roofing Director had repeatedly lied to us. On March 16th we made the decision to email the owner directly. He called us immediately and had the refund processed that Monday. We received payment March 17th for damage that occurred on January 6th. This process was drug out as a result of the worst customer service I have ever experienced along with false information being provided to us. On April 13th our three month old roof began leaking. We reached out to the Bentley that day and they assured us the production manager would get back to us ASAP. We did not hear back and once again, went to the owner. We received a call back the next day after the owner reached out to the production manager. The production manager tried to tell us the leak was not essential work (due to Covid-19) and they could not come out until the following week. We contacted a borough inspector who confirmed this work was essential. This delay was a problem because there were several days that had rain in that week's forecast. After contacting the owner again, an appointment was scheduled for the following day. I was hesitant to post this review because the owner ultimately came through for us but after reading other reviews for this company, I found out that the Roofing Director has been in the news for stealing from customers of his former business. (See links below). I feel I should make any potential customers aware of what could happen since he still maintains his position at Bentley. This review is not an attempt to extort Bentley into giving us a refund. We have only asked for the cost of repairs for our AC condensers. I simply do not want to see another homeowner put in the position that we were in nor to experience the amount of unnecessary stress that we did. [*** Link removed ***] [*** Link removed ***]

Outstanding service! The crew was professional and friendly. The cleanup after the job was complete before leaving the site, and the roof was completely replaced in one day. I would highly recommend this company.