"Hi Phil, I am happy you are enjoying your newly finished floors. I can explain our payment schedule as it pertained to your particular job. Typically we only ask for a 10% deposit, in your case we had to purchase moldings and the special finish that you requested. So included in your initial deposit was the cost of the materials. The remaining balance was about $2,000 which we split into the next 2 payments. Most flooring jobs are 80% completed after the first day, often times once the stain color is chosen we won't see the homeowners again until the job is complete. We implemented a payment system that we feel works for our business, on the rare occasion our customers don't agree with the payment schedule we are more than willing to compromise as we did in your situation."

"Thank you for the kind review, and congratulations on your new home!"

"Thank you, I am glad you are happy and look forward to working with you on your next phase. Nothing wrong with being careful LOL!"

"Thank you, Good Luck with your new home!!"

"Hi Lauren, Thank you for your honest critique. I definitely agree there was a miscommunication about the lock box. I always require a lock box to avoid the exact issues you have stated above. You were very adamant about being there and letting us in as you worked 5 min. away. I didn't want to press the issue which was my fault. When matching new finish to old finish it is very difficult to get a perfect match, we made a point to explain this and provided a sample for your approval. As for any pre-existing marks, we can do our best to sand them out but sometimes they do not fully go away. We are currently in the busy season, I have 2-3 vans on the road working daily and usually 1 van dedicated to coating the floors. So yes, you may see different team members during the different phases of the project. Thank you again for your insight , we will use it to refine our process to provide better service. Good Luck selling your home!"

"We are happy to hear the floors enhanced your home and that you were able to get a great offer! We appreciate your business."

"We do install shoe moldings. However, installing shoe molding is not a part of a typical sanding service. Her contractor was supposed to install the shoe molding, he did not. Shoe molding was never discussed as part of our work order. When the contractor abandoned the project, she called us to provide an estimate to come back and install the moldings. I tried to work it out with her to just cover my costs. I felt this was a fair offer, but ultimately we could not agree on the price."

"Thanks so Much Anna, we truly appreciate the kind words and also are so glad we made your first experience smooth as can be ... =)"

"Thanks Eric! Glad we could be of assistants!"