Mount Laurel Heating & Cooling

4.0(
17
)

About us

We are a local family run business. We take pride in the services we provide and GUARENTEE 100% CUSTIOMER SATISFACTION. All installations come with a LIFETIME WARRANTY ON INSTALLATION. We further provide 10 yr parts from the manufacturer followed with a 10 yr labor agreement provided by Mount Laurel Heating and Cooling Inc.

Business highlights

Emergency services offered
25 years of experience

Services we offer

We service and install heating and cooling systems, air purification, boilers, humidification, mini splits, new duct design and systems. We also offer maintenance programs., oil to gas conversions, on demand water heaters, water heaters, zoning systems

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.017 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
6%
3
0%
2
0%
1
24%
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Showing 1-17 of 17 reviews
David S.
Apr 2016
5.0
Yes, I recommend this pro
$95
.
Kelly K.
May 2015
1.0
unknown
Philip G.
Dec 2014
5.0
$6,800
unknown
Ronald G.
Sep 2014
5.0
Yes, I recommend this pro
The manager came out the next day. He was very knowledgable and thorough. He was very pleasant to deal with.
Debra K.
Jun 2014
5.0
Yes, I recommend this pro
$8,500
MLHVAC did an excellent job in getting the job done and although there were some hurdles that needed to be overcome, they came through with flying colors. They were very willing to take care of concerns and problems and yes there were problems and a few delays) but I would recommend them.  The price was reasonable, the products are very good, the installation was very good and I got many compliments on the work done. Very good overall experiene
Amy C.
Oct 2013
5.0
Yes, I recommend this pro
$15,000
Todd had been here before for an estimate and was able to keep the same price from over 4 months ago! 
All the owners and employees were more than helpful, explaining where everything would go.
The install went very smooth and they were done on time, cleaning up everything! 
When the new heater would not work (manufacturer issue) they went above and beyond to get it up and working. They even offered to get us a hotel room until it was fixed! They kept in touch over the 5 days to make sure we were OK and what  the status was on the fix.
Now my house has NEVER been so comfortable!
I would recommend them to all my contacts!!!
Deborah B.
Jul 2013
1.0
Every year I get a flyer running an a/c tuneup from them for 69.00 and I called and scheduled an appointment, The day prior I had a message on my phone stating they wer cancelling my appointment and if I would prefer the next Friday or the one after that. I called the office and left a voice mail stating I received thier message about the cancellation of the appointment and would like to reschedule for the next Friday and to call me back to confirm this. Never heard another word from them. Will not use them or recommend them...all I want is a company who is considerate enough to call you back if there is a problem.
Ann L.
Jul 2013
1.0
$170
I was really happy with the service that they provided me. I was very please with their overall customer service and the product that they offer. Their work was a bit sloppy. They used regular household duct tape that you could buy at Walmart instead of using the proper tape for the unit.
Response from Mount Laurel Heating & Cooling

"Ms. [member name removed]. I am confused by the "F" status you gave our company when you were happy with the service and the overal customer service and product we offer. We were unaware that you were dissatisfied with this service as you never contacted the office. We have tried to contact you regarding your comments. Please feel free to contact our office so that we resolve any issues you may have."

Martha S.
Jun 2013
5.0
Yes, I recommend this pro
It did not cost me a penny to correct my problem. Thanks to Nathan! I am extremely appreciative for the service that I was given. Here I am, someone that never used this company in the past yet I received top-notch service. I would highly recommend Mount Laurel Heating and Cooling, Inc. If I need any services that they provide, they will be the first that I will call!
Earl H.
May 2013
5.0
Yes, I recommend this pro
$5,800
The workers arrived on time,  and were frendly and very professional
Richard H.
Jan 2013
5.0
Yes, I recommend this pro
Called Mt. Laurel Heating & Cooling for a tankless hot water heater install.I called them because they replaced my heater and a/c 2 years ago and did a great job. Same thing this time,start to finish no problems. Quality work,better than expected. From the office to the installers, a terrific job well done by the Mt. Laurel Heating & Cooling team.
David S.
Dec 2012
4.0
Yes, I recommend this pro
$7,500
Good job, good price, decent service response.
Mike F.
Dec 2012
5.0
Yes, I recommend this pro
We are installing a new HVAC system in our 1940's home and we contacted Mount Laurel Heating and Air for a quote. While we're going with another company because we liked their proposal and price we still felt Mount Laurel was worth speaking with again in the future. Todd came out one Saturday promptly, was courteous and professional. We called the office for references and they returned my call with a customer phone number that they had contacted to confirm for a reference. I thought that was a professional touch. Everyone I spoke with was very nice and professional.
Martin H.
Dec 2012
5.0
Yes, I recommend this pro
$125
The original installation performed by Mt. Laurel Heating and Cooling has stood the test of time.  The system has been a champ and I expect to get many more years of service from it. I have never had a problem or issue. Their service people are very competent and courteous.  Pat and Mike (owners) are a pleasure to work with.
Alan C.
Jul 2012
5.0
Yes, I recommend this pro
$350
Thermostat wouldn't dip below 82 degrees and no cold air was coming out of any vents.  On the first trip, Bill, an experienced tech, very pleasant, easy to talk and work with, came over albeit somewhat after the scheduled time.  He analyzed that outside unit, replaced a capacitor and added a booster, added a little refrigerant and deemed the unit mechanically sound.  The thermostat, though, did not appear to dip.   After looking at the thermostat overnight, gauging that the air was still warm coming out of the vents and hearing a "buzzing" sound from the outside unit, no condensation in sight, I placed a 2nd call.   This is where most businesses either step it up or fail to deliver.   First, the phone is always answered promptly - no answering machine and Liz gave me a couple of choices.  I had Bill come again the day after and he came as scheduled.   He meticulously opened and analyzed the main HVAC unit in the basement and then went back to the outside unit.   Finally found a defective electrical contactor and replaced it.  Finally cold air!  Resolved professionally and he did the right thing by not charging for any work on day 2.    I highly recommend his services to all.   What a pleasant person to work with.
Note:  Updated address is 23 Oregon Ave., Mt Laurel, NJ
Response from Mount Laurel Heating & Cooling

"Member, Thank you for your response. We rely on surveys and all reviews to ensure our staff is at their best delivering the level of customer service we demand. We look forward to serving you in the future."

Margaret G.
Nov 2011
5.0
Yes, I recommend this pro
$13,000
They showed up on time.  Reviewed all aspects of the job with me before starting.  Were very responsive to any questions or concerns that I had.  Left my basement just as they found it.
Response from Mount Laurel Heating & Cooling

"Member, Thank you for your review. Our install crews work hard to deliver a quality job. Many times people to not realize what is involved in an install like yours. I will pass this on to them and again thank you for your business."

Cindy P.
Nov 2011
1.0
There was no professionalism or customer satisfaction.  No response  to phone calls and sales representative were inconsiderate and unprofessional.
Response from Mount Laurel Heating & Cooling

"Member, I have taken some time to review your review. In reflecting through our records it appears as though there were some communication issues between you, your husband and our office. Our notes reflect the following: 7/21/11 - CUSTOMER STATED SHE WAS NOT GIVEN QUOTE FOR HUMIDIFIER OR SERVICE AGREEMENT. SPOKE TO BILL H AND HE LEFT 2 PROPOSALS WITH THE HUSBAND. 7/22/11 I LEFT A MESSAGE ON MRS. PHILLIPS CELL PHONE AND ASKED HER TO CALL ME BACK I CALLED MRS. PHILLIPS AND LEFT HER MESSAGE A SECOND TIME THAT THE ESTIMATES WERE LEFT WITH HER HUSBAND AND TO CALL US ABOUT THE SERVICE AGREEMENT. We have no further records of contact with you after that time so we assumed you have chosen to take your business elsewhere. We are truly sorry for any miscommunications that transpired between you and our office. Our office policy is to respond to all messages within 24 hours, Emergency messages are answered with in an hour during non business hours. Further more our office is staffed with personnel to answer all calls during business hours and our phones are equipped to hold calls until an operator is available."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Mount Laurel Heating & Cooling is currently rated 4.0 overall out of 5.
Mount Laurel Heating & Cooling accepts the following forms of payment: CreditCard
Yes, Mount Laurel Heating & Cooling offers free project estimates.
No, Mount Laurel Heating & Cooling does not offer eco-friendly accreditations.
No, Mount Laurel Heating & Cooling does not offer a senior discount.
Yes, Mount Laurel Heating & Cooling offers emergency services.
No, Mount Laurel Heating & Cooling does not offer warranties.

Contact Information

7 Sherwood Ave, Mount Laurel, NJ 08054

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