Horizon Services logoApproved Pro
Approved Pro

Horizon Services

4.4(
75
)
Heating and Air Conditioning Service, Plumbing, Water Heater Service,

About us

Horizon Services is the region’s largest and most well respected plumbing, heating and air conditioning company, with nearly 600 employees serving tens of thousands of homeowners throughout Delaware, Southeastern Pennsylvania, Southern New Jersey, and Northeastern Maryland. After a quarter of a century in business, Horizon Services remains fully committed to setting the industry standard for customer service, installation, and focusing on things that are important to busy homeowners: respect for their time, their home and their property; up-front pricing, and an unconditional 100% money back guarantee.

Business highlights

Emergency services offered
38 years of experience

Services we offer

Residential Services Include: Heating Repair, Heater Replacement and Installation, Water Heater Replacement, Air Conditioning Repair, Air Conditioning Replacement and Installation, Humidifiers, Dehumidifiers, Drain Clearing, Plumbing Repair, Fixture Replacement, Sewer and Water Line Replacement, Water Treatment System Installation, Boilers, Sump Pumps, Water Filtration, Thermostats

Amenities

Emergency Services

Yes

Warranties

Yes

Accepted Payment Methods

  • Financing Available
  • Check
  • CreditCard
Our recent projects
  • 11
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    Assorted photos uploaded by Horizon Services

Reviews
4.475 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
8%
3
7%
2
5%
1
5%
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Showing 1-25 of 75 reviews
Susan C.
Feb 2024
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$17,000
Stellar service from a company with a well-earned reputation for solid workmanship. These guys are the real deal. Ramon was exceptionally knowledgeable and spent a great deal of time explaining what needed to be done. Once I signed the contract, everything happened at lightening speed. The servicemen showed up on time, were careful to not damage the doors, walls, or hardwood floors when they hauled in the new gas boiler and water heater, and left the basement in spotless condition. After I sold the oil stored in my old oil tank, Horizon was out the very next day to cut up the tank, clean the inside of it, and haul it onto the driveway for inspection. Not a single drop of oil was spilled. They are that meticulous about their work. A shout out not only to the remarkably zenlike Ramon, but also to Robert, who patiently and respectfully dealt with an unnecessarily finicky inspector.
Crystal S.
Jul 2023
5.0
Plumbing
Yes, I recommend this pro
Great job!
Troy O.
Jul 2023
1.0
Plumbing
$714
We called horizon to have our toilet seal fixed but they sent us a 3rd party Hutchinson Plumbing which charged us 714.00for 40 minute work. Horizon shouldn’t have sent us a company that charges exorbitant amounts. We had no choice as they were at our home and we would have to pay them $89.00 just for showing up and doing nothing. This isn’t right.
Courtney C.
Jun 2023
4.0
Plumbing
Yes, I recommend this pro
$8,460
Very professional and thorough. They did a perfect job of cleaning up after themselves.
Frank B.
Feb 2023
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$260
The Horizon Technician was friendly, very knowledgeable, easy to work with, and addressed all my questions and concerns.
Scott S.
Jan 2023
1.0
Heating and Air Conditioning Service
$70
Quoted $3400+ for HW heater Boiler repair. That was Option B - Option A, their recommendation, was replacement of a 10 year old boiler LOL I fixed for $70 in parts. $60 and 20 minutes labor for expansion tank (Horizon quoted $1200) My system bleeds air automatically (Horizon wanted $1200 for that) ignored another fix they specified, running fine now. They even messed up the quote by a thousand - the tech's verbal estimate and written estimate not matching, I still don't have the proper quote in writing after 5 phone calls.
Daniel L.
Aug 2021
2.0
Heating and Air Conditioning Service
Extended service call hours but extremely expensive repair quote. Quoted 475 dollars to replace a basic furnace ignitor. This is a 50 dollar part that takes less than 10 minutes to remove and replace.
Tiffany S.
Jul 2021
5.0
Water Heater Service
It was expensive and there was a delay but it was fine.
Aparna P.
Jul 2021
5.0
Plumbing
Yes, I recommend this pro
$100
They were totally professional and very nice.
Anita B.
Jan 2021
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$90
I've been using Horizon for these services for several years now. The office staff and technicians have consistently been courteous and professional. All covid safety precautions are being taken. I typically purchase a package at a discount price that covers summer and winter inspections. The price is very reasonable. Fortunately, I have never had to hire them for a problem. The techs always try to sell additional services, but they are not pushy about it. I will continue to use Horizon.
Response from Horizon Services

"Thank you for your continued support and loyalty to our brand. Having regular maintenance performed is so important and we're grateful you've chosen us to handle those needs for you. We're happy to take all possible safety precautions to keep our customers and our team safe. We appreciate you putting your trust in us with your home comfort needs."

Bucky E.
Jan 2021
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$338
the work went excellent and the two text were very efficent in their proffession
Response from Horizon Services

"Thank you! We appreciate you choosing us for your home comfort needs. We look forward to assisting you in the future."

Gregory L.
Jan 2021
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$50
Technician was clean, professional, courteous and finished quickly.
Response from Horizon Services

"Thank you for putting your trust in us with your home comfort needs. We appreciate your business."

Brian L.
Jan 2021
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$14,000
Perfect from beginning to end. Horizon may not be the cheapest up front, but their service was amazing. Also, they did stick to their price guarantee. When they discovered I needed additional equipment they did not charge me.
Response from Horizon Services

"We may not be the cheapest, but we deliver quality work and that'[Member Information Removed] what counts most. Thank you for choosing Horizon Services to handle your home comfort needs. We look forward to assisting you in the future."

Michael W.
Jan 2021
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$8,000
Outstanding! Every aspect from estimate consult to install of new furnace and air cleaner was phenomenal. Absolutely superior work.
Response from Horizon Services

"We're so glad you got the air cleaner! Air quality is more important now, than ever. You made a great choice! Thank you for putting your trust in us with your home comfort needs. We look forward to assisting you in the future."

Raymond S.
Jan 2021
5.0
Plumbing, Drain Cleaning
Yes, I recommend this pro
Exceptionally well. Crew was professional and proficient. They completed the job on time and under budget. They were respectful of our property and effectively communicated with us during the entire project. At the end of the day they sought out our opinion and approval of the job and the way they restored the property before leaving. The main reason I chose Horizon was because of their representative, Travis Santiago. Travis was there every step of the way. He was courteous, professional, patient and knowledgeable. He was honest, reliable and dependable.
Response from Horizon Services

"That's quite the project! Thank you for choosing us to handle that for you. We appreciate your business and look forward to assisting you in the future."

Johanne M.
Jan 2021
3.0
Heating and Air Conditioning Service
$60
disappointing. product is 6 years old and still under warranty for 4 more years. the service person brought me down to the basement to show me that though everything checked out fine, some parts were dirty/dusty and he would clean them for an extra 304 dollars. i questioned why this wasn't part of the regular maintenance and declined. he later told me that he had planned to give me a discount down to 150 dollars. this type of pricing is a huge red flag to me and doesn't put this company in a good light. i have used this company exclusively for the past 6 years but i'm not sure i will continue after this period. some of their service techs however are terrific but this last one was not even careful with social distancing.
Response from Horizon Services

"*[Member Information Removed]: Ms. [Member Name Removed], we are following back up with you to ensure your concerns have been addressed to your satisfaction. Please let us know if you have any further questions; we are always here for you."

JANET S.
Jan 2021
5.0
Plumbing
Yes, I recommend this pro
$1,000
technician was extremely courteous and professional. Finished in a timely manner and explained all he had done. I have used Horizon services twice now and will continue to use them.
Response from Horizon Services

"We love our team of technicians! They're the most professional, passionate, hard-working people in the field. Thank you for choosing Horizon Services for your home comfort needs. We look forward to assisting you in the future."

Carol F.
Dec 2020
5.0
Plumbing
Yes, I recommend this pro
Horizon is a great company their workers came out late at night to help us regain our water supply. I highly recommend this company.
Response from Horizon Services

"We know how important it is to have running water to your home. That is a true emergency and we're so glad you chose to count on us during that time. We appreciate your business!"

James H.
Dec 2020
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
After ordered part was received was replaced within a few minutes
Response from Horizon Services

"We're happy to provide timely service! Thank you for putting your trust in us with your home comfort needs."

Frank C.
Dec 2020
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$225
The service rep was professional, courteous and knowledgeable. It went well and I would like him back soon.
Response from Horizon Services

"We'll be happy to assist you whenever you need us. Thank you for choosing Horizon Services to handle your home comfort needs. We appreciate your business!"

LeRoy W.
Dec 2020
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$100
Great, the tech came on time and the AC system is in good condition.
Response from Horizon Services

"That's great news! Thank you for choosing us to handle your home comfort needs. We look forward to seeing you at your next visit."

Mariann C.
Dec 2020
5.0
Water Heater Service
Yes, I recommend this pro
Very professional, work done quickly!
Response from Horizon Services

"We hope you're enjoying your water heater! Thank you for choosing us to handle your home comfort needs. We appreciate your business."

Tim C.
Dec 2020
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$80
Great very pro.
Response from Horizon Services

"We're happy to deliver professional service. Thank you so much for putting your trust in us with your home comfort needs. Your vote of confidence means a lot!"

Elizabeth D.
Dec 2020
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$10,000
Arrived as scheduled. Protected floor and wore protective masks and booties. Finished on time. Very efficient. Cleaned up so well you couldn’t tell they were here. Would recommend!
Response from Horizon Services

"Wearing protective gear is important and we're happy to do it! Thank you for putting your trust in us with such a large investment. We're confident that your system will serve you well for years to come, especially if it's maintained regularly."

Emil K.
Dec 2020
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
went well. they were thorough,professional and completed the work in no time flat. the best part is i know it was done properly and there will be no call backs.
Response from Horizon Services

"That's definitely a nice feeling. Home comfort is important and we're happy to provide you with a perfectly comfortable environment. Thank you for choosing Horizon Services."

Showing 1-25 of 75

Licensing

Bonded
Insured
Licensed*

Trade License Number

PL36BI01232300

Trade License Expiration

07/18/2025

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Horizon Services is currently rated 4.4 overall out of 5.
Monday: Open All Day Tuesday: Open All Day Wednesday: Open All Day Thursday: Open All Day Friday: Open All Day Saturday: Open All Day Sunday: Open All Day
Horizon Services accepts the following forms of payment: Financing Available, Check, CreditCard
No, Horizon Services does not offer free project estimates.
No, Horizon Services does not offer eco-friendly accreditations.
No, Horizon Services does not offer a senior discount.
Yes, Horizon Services offers emergency services.
Yes, Horizon Services offers warranties.
Horizon Services offers the following services: Residential Services Include: Heating Repair, Heater Replacement and Installation, Water Heater Replacement, Air Conditioning Repair, Air Conditioning Replacement and Installation, Humidifiers, Dehumidifiers, Drain Clearing, Plumbing Repair, Fixture Replacement, Sewer and Water Line Replacement, Water Treatment System Installation, Boilers, Sump Pumps, Water Filtration, Thermostats

Service Hours

Sunday:Open All Day
Monday:Open All Day
Tuesday:Open All Day
Wednesday:Open All Day
Thursday:Open All Day
Friday:Open All Day
Saturday:Open All Day
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