He investigated the issue and made the necessary repairs. A/C is now working better than before. Very happy with work done.

When the technician got to my house, he quickly added freon to my unit and checked all of the grates to make sure the temperatures were coming out right. I asked him if there was any way for him to look at the air flow difference coming out of some grates in my living room and he quickly was able to find dampers in my duct work. He was able to increase air flow in rooms I had trouble with in the past without any problems. I really appreciate the effort that Brian put in to making my system run at its best. Would defiantly recommend Ryan and Company for any heating and air conditioning needs. I have nothing but great things to say about my experience.

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It pains me to write this review because Wm. Ryan and Co has performed several projects in my house over the past 8 years. Prior to today he has always performed the job exactly as quoted and on time. Mr. Ryan has personally provided sensible plumbing advice and was someone I would have trusted with any plumbing project. If he had asked me to write a positive review for his company, I probably would have.

Recently, however, we noticed things began to change. We had tried hiring Ryan and Company for a minor repair to the toilet and they never answered our call.  We figured they were just a little busy. No problem.

My wife and I decided to re-tile the bathroom floor and replace the vanity. Despite the missed call, we wanted to give the work to Ryan and Company. Mr. Ryan's son, Kevin, provided a fair estimate and explained the project. We have an old toilet from 1926 where the tank hangs on the wall. We did not have the budget to repair and replace the whole wall so we opted for a toilet rebuild which required all the parts in the tank to be replaced. Since we were re-tiling the floor, the toilet needed to be temporarily moved. We also discussed replacing the vanity. My wife ordered a vanity online and we were off to the races...

The plumber, Tom, arrived on Monday. He didn't have all the parts he needed but he quickly ran to the supply house, got what he needed and removed the toilet without incident. He also removed the vanity as agreed. The new vanity was already in the house. I specifically asked Tom if he had all the parts he needed and if he expected any issues. I also offered to help him carry the new vanity up to the second floor when the time came.

The tile project was complete and we scheduled Tom to come back on Friday. When Tom came back he was completely unprepared. He did not have the correct parts on the truck and there were 5 stops to the supply house during the day. During the project, Tom was polite and tried his best. It wasn't the most efficient project but eventually the job got done. The toilet works and the vanity is installed. Our dissatisfaction was with the way the job was left. Tom left a mess on the brand new tile floor and wood trimmings from the vanity in the drawers and garbage in the house.

On Friday night we sent an email to Erin from Ryan and Company requesting a phone call from Kevin ASAP. On Saturday morning, Erin returned our call. We expressed our dissatisfaction with the mess left behind. She immediately became defensive. She offered to send Tom back.  We did not need to speak with Tom again. We asked to speak with Kevin since he was the person who performed the estimate and understood the scope of the project. We emailed pictures of the condition and we figured we would hear from Kevin on Monday.

Literally 15 minutes later, the doorbell rings. It was Mr. William Ryan himself! He arrived to our property unannounced to discuss the situation. At first I was happy that he would take the time to stop by. However, Mr. Ryan arrived angry and defensive. He explained that it was not their job to clean up after themselves. "We are not a cleaning service." He claimed that installing the vanity was not in the scope. It was supposed to be a pedestal sink. ?!? He accused us of insulting Tom and bad mouthing his company. Until now, the only person we spoke with was Erin. We explained that we actually liked his company and verbally recommended them in the past. This behavior was so uncharacteristic of the man my wife and I had met several times before. He literally brought my wife to tears. Clearly, Mr. Ryan disagreed with my our assessment that the job was left a mess. He believes it is okay to leave construction materials on the floor. That is his prerogative. However, there was no need to be combative. He could have easily taken the high road. All we needed was a simple apology. Or even a half a$$ed apology for the mess. 

He asked that,  "We never call him again and that we not recommend his company to anyone." So, Mr. Ryan, I will grant you your wish.

I would NOT recommend that anyone work with William Ryan and Co, especially Mr. Ryan. What was once an honest, reliable company has now lowered its standard and feels it is necessary to make excuses instead of solving the problem. As the proverb goes, a fish rots from the head down. William Ryan has lost his way and has lowered the standard to which we were accustomed in the past.

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who would make an appointment to come out and assess the situation and give us an estimate for repair/replacement which he was not authorized to do.  He said this would be done ASAP.  Never heard from anyone in the company again.  The person who services the A/C systems at my son's place of work came out and charged the A/C which lasted about 2-3 months.  He also replaced the section of duct leading out of the furnace for $75.00.  These repairs got us through the fall when we were planning an extensive remodeling project which would include replacing the HVAC system.

Everything promised in the advert was done on time and very professionally. As a result I hired this firm to do a major plumbing and installation job. Install central humidifier and do a major repair job in a jacuzzi bathtub. I've not given a top rating to punctuality because while he arrived on time for all jobs, there were follow up actions required and his responsiveness in this area was slow or non existent and I had to call. In fact, one followup action, a minor one to be fair, has never been completed. In the future I will have to consider this should I need this type of service. I've recommended him to other people but this lack of timely follow up is annoying to me.

Installation went well and have had no issues since, seems to be working well. Entire process from scheduling to installation went very well. Beats having to refill 2 humidifiers all winter and cleaning up the white dust mess.

Professional installation. Completed in time promised.

they were super awesome!

It was fine. They charged a little too much so I got a better deal from someone else. They were pretty professional. Cost was a big issue with them. It was a big price for a small deal. The workers were fine.

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Our 4 year old central air conditioner was blowing out warm air. We called Ryan & Co. to come out and perform routine maintenance in the hope that normal maintenance and a tune up would return it to normal working condition. Brian performed the service and checked the air temperature when he was finished. It turned out there was something else going on with it and he surmised there must be a slow leak in the line as he determined we were low or out of refrigerant. We rescheduled to have him come out and test the lines in order to locate the leak. After pressurizing the system, it was determined the coil and compressor had gone bad and the condenser unit would need to be replaced. Ryan & Co., even though they were not a registered dealer of the type of air conditioner I had went the extra mile to get registered with a distributor and assisted me as I went through the warranty process. The warranty on labor had expired and we were only able to recoup some of the cost of a new unit, but that had nothing to do with Ryan & Co. When the new condenser unit showed up they brought it over and got it installed in a timely manner. We have a cool house once again. I want to thank them for their efforts and for their assistance. I would use them again.

Top-notch professionals, extremely cooperative and knowledgeable, great to work with.  Dan Sullivan led our project with a solid team.  They were efficient, fun to work with, and worked neat/clean in the house and yard.  We highly recommend this company.

On time, very professional, able to solve any problems with ease.

Thorough inspection & servicing of A/C.

Not much to say but PEFECT

It was a big deal purchase. I could not figure out how to turn on my ac and they helped me do it. It was awesome. He took good care of it. He was also efficient and kind. He was not pushy trying to sell me something else. There was no extra cost. The price was awesome. They quaoted me at 10am and they were here at 11:40am.

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Nothing specific to comment on.  The service rep seemed very knowledgeable and checked everything concening whole house AC system inside and outside the house.  Gave me a clean bill of health and left.  He was couteous and professional and I was pleased with the service

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The experience with the plumbers was always good. The repairs didn't always stand the test of the time.

Very professional and offered good service. When we made the appointment, they are very responsive and showed up in time. He cleaned the dust and changed the Air Filter and examine the AC. We are very satisfied with their service.

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