M&M Construction Specialist, LLC

"Thank you for you kind words! It was a pleasure working with you!"

"Thank you for you kind words! It was a pleasure working with you!"

"Thank you for you kind words! It was a pleasure working with you!"

"Thank you for you kind words! It was a pleasure working with you!"

"Thank you for the kind words! We love how your projects came out! It was a pleasure working with you and your wife."

"Thank you for you kind words! It was a pleasure working with you!"

"Thank you! We are glad you love the results!"

"Thank you! It was a pleasure working with you!"

"Thank you!"

"M&M Construction Specialist started 2/12/20. Prior to starting the job, the homeowner called many times wanting to change the plumbing items that were to be provided. We provided costs but the customer said these items were too much money and she would purchase. During the rough plumbing work, the homeowner decided to change the chrome toilet shut off valve to oil-rubbed bronze. Our plumber attempted to install 2/13/20 but could not because it was the wrong size valve. Our plumber could have made it work, but the homeowner decided that she wanted to purchase the correct part to keep the labor price down. We informed her that if the plumber has to come back to install, then there would be additional cost. We require all homeowner-purchased material to be ready before we start. The homeowner purchased a Kohler diverter/tub spout/trim. It was installed by our plumber, but the tub spout was leaking water. We told the customer that since she purchased and provided the part, she needed to resolve the issue with Kohler. We also told her for the plumber to come back and install it, it would be an additional cost. If M&M provides a part that does not work, we warranty items we provide and replace it for no cost but not items purchased and provided by the homeowner. The electrician came 2/26/20. The contract included installation of a light in the shower, but they decided against that during the construction phase. Instead, they wanted a new fan/light combo, to replace the existing. M&M's project manager was there on site to discuss what was to be done. The homeowner also spoke to the electrician and had him do other projects in the home, not related to the contract. The homeowners did not tell M&M that they wanted other electric items in the house looked at. Thus the electrician was requesting payment, because it was not done under the auspices of M&M. Much of the punch list was completed on 2/27/20. There is an outstanding payment due for the completion of the painting totaling $600. The customer refuses to pay the progress. M&M has told the customer numerous times via email that we would be happy to come back and look at any items that the customer feels is not correct, but the payment must be made. There is still a final payment, which accounts for these loose ends at the end of the project and any remaining punch list items. It is clear that the customer does not want to pay for work that was completed. On 3/4/20 we removed grout from around the toilet and tub and installed caulk. It took us less than 5 minutes and we used a grout removal tool. It would have taken less if the homeowner didn't inspect, take photos, and then send them to her husband to get approval. The toilet was completed and we also could have installed the caulk at the tub but the homeowner had to leave by noon and the time waiting for her husband's approval meant our time was up. The homeowner followed the project manager to his vehicle asking multiple times when he would be back. In that time, the caulking could have been completed. The project manager called the homeowner on the morning of 3/6/20 about 10:20 am to respond to a voicemail. The customer said that our company asked too many times for payment. According to the contract, payment for invoiced items are to be paid within 48 hours. The contract has a payment schedule. It was a struggle to get the homeowner to pay each time. The office sent multiple requests because the invoice wasn't paid in a timely manner. The customer has sent M&M 69 emails and our office has sent 80. Our project manager received about 70 text messages. M&M has responded to customer questions throughout the project and made every accommodation."