DOWD IRRIGATION & LANDSCAPE LIGHTING

"Client has a history of poor water quality from his well for several years now and has replaced the pump from the well company at least twice that I know about. A well pump should Last 10 to 15 years...not 2 to 3 which means you have a problem with the well. The well brings up sediment which clogs the components of the sprinkler system. Client is unwilling to address the issue and was given various options to pursue including filtration but declined my recommendations and was referred back to his well company for a remedy.. Issues that developed [Member Information Removed] weeks after spring service and daily usage were not under our control and the client was given several options at his expense to resolve the dirty water issues. Client is unwilling to take responsibility for his well and has a history of wanting "something for nothing". After 35 years in business, I always tell the clients the truth and the right way to do things. If they do not want to listen or spend money then it's ignorance of the client and there pittance. The client was not charged for the second service call and wanted repairs done for free which would have failed again due to the dirty water and lack of filtration."

"[Member Name Removed], I never received a request or email. I always ask that all clients contact me direct and not thru a third party such as Angies because sometimes I may miss the notice. My phone number and email are posted on my website and Angies for direct contact. I have a professional phone service so I will not miss any client calls or new inquiries. Sorry we never got to meet and I’m sorry you gave me a D because this has affected my Angies score. -Pat"

"I am sorry for this confusion but I do not service your area because I am keeping costs down for the customers in my area. I will be happy to refer you to a reputable company in your area so you can get the service done. Since this unfortunate bad review I have changed our policy to give clear service area limits. Please except this apology. -Pat"

"[Member Name Removed], when you requested a quote I came as soon as possible due to the hot weather and the lack of irrigation would kill your lawn. I have a minimal charge for systems that include plumbing and permits and from there I asses the damage or enhancements. After being in business for 25 years I have seen all kinds of systems and can estimate the costs immediately, sorry if you think I pulled a number out of my hat but it’s just my experience. As far as my quote being hire then the other estimates before me I just do not know there business model and or experience so I have no way of comparing my prices to competitors or peers in the business. I know there is allot of competition for work but I just won’t purposely keep my costs down to get a job because I know what quality means to my clients. My Angies discount is based on the Angies Special presented in the Angies ad and your system required more then the ad entailed. I wish we could have discussed a option for your service before you gave me a F review seeing how it will bring my score down for further business. -Pat"