MARK 1 RESTORATION SVC

If anyone is interested in a class action suit against this company please email me at [email protected]. Mark one is a scam. They scammed me and USAA out of money and services. They ruined my home and furniture. I have not been able to recover. DO NOT USE THIS COMPANY!!!!!!

The men came out right away to check out damage and see what had to be done. From start to finish they did a great job. They were on time, clean and very professional. I would use this organization again if the situation arises.

From the beginning to end, it was a horrible experience. The first foreman did not return phone calls so after several phone calls and problems, we called and got another foreman for the job. There was one employee who tried to do things by taking shortcuts and was not at all professional (glad when he didn't come all the time). They were totally not pro-active in ordering the door or carpet padding (took several weeks just to order and then more time to do it). There were several problems with not doing the work properly - it was a good thing my husband was home to check and have them correct the work. There are more issues - we feel we would never recommend them for any work (Originally I thought of using them to redo our two bathrooms). If it wasn't for the insurance company (planning to tell them) we would have stopped the work. This simple project took between 8 months to complete.

When the guys came out to do the work on the roof all they did was curse dropping the F bomb yelling at each other. They also were dropping the N word with my neighbors mixed kids sitting on their porch. THIS IS COMPLETELY UNPROFESSIONAL AND SHOULD NEVER HAPPEN! They were suppose to tarp the roof and all they did was roll the shingles and paper back down and nail some wood slats down on it. They did not close up any openings or holes on the roof the roofer that came out to give me a quote did that for me for free. When they came to do the emergency work in the house they never explained what they were going to do they just came in and did measurements and left dehumidifiers that made the house hot and stink so bad you couldn't stay there. They never explained anything but yet expected you to sign papers to do all the work themselves. They never provided a quote but they sent me a bill to my house and also sent a bill to my homeowners insurance, so I'm getting double billed.

Did not follow through. Never returned my frantic calls.

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My master bath stand up shower had unknowingly been leaking for several years. This turned into a USAA Homeowner claim as a result of mold and repair issues needed. Mark1 Restoration who is appartently a USAA perferred vendor and was hired for $4,400+ to complete the mold remediation portion. 
  From the very beinning, Paul Bronson (estimator/coordinator) at Mark 1 and I had disscussed that once mold portion was complete, he would be able to estimate the repair portion but not before as it may manifest in size as they complete this portion. He stated he had taken additional pictures and explained the benefit of using one company for the entire claim process as they would know where and what the previous stage had done, etc. Understood, I agreed. 
  They started the mold remediation portion but as it always was from the beginning of dealing with Mark 1 restoration, the office did not communicate. During the physical mold remediation repair process, I left several voice mails for Paul Bronson as well as mentioned to workers that I needed to speak with the office to set up the repair portion phase. I did not get any response. The mold portion was completed and inspected by the state for certification. When I finally had to reach out to them to find out if I passed this certification process, Paul Bronson states that they don't have a repair from USAA and O, by the way, we are 7-8 weeks out. He had no interest in obtaining a repair work order from USAA or even doing the repair portion, period. To date, I have no documentation of any of the work actually performed, certifications, what removal still needs to be done with the next vendor as the mold was only temporarily stopped with this portion of the claim, etc. As a result, I now need to start over with another vendor for the repair portion and find answers to the above mentioned. 
  To summerize this organization, their workers did a fine job however the office staff is a complete nightmare! No communication, they will spin previous conversations between parties, play the blame game, in this case, claiming they are waiting for USAA, etc., and will essentially leave you as a homeowner hanging. Mark 1 restoration had plenty of opportunities to reach out and state that they never intended nor were they interested in being involved for the completion of this claim.
  PLEASE DO NOT USE MARK 1 RESTORATION. With this style of work ethic, in my opinion, they don't deserve the work or to be a preferred vendor of any insurance company for that matter!

The water mitigation was fine but the restoration was a nightmare of incompetence and greed. Workers consistently arrived around lunchtime worked half days and dragged a simple job out as long as possible. I can only assume in order to bilk my homeowners insurance. House was left a mess. I think they thought that broom clean meant sweeping the garbage into piles. I provided written and video evidence to the company in a face to face meeting and they left the paperwork on a chair in my dining room. In other words they gave lip service to my complaints but their actions indicate they have no intention of actual follow-up.By the way, I should note that I used their PA office and that I didnt find this outfit through Angies list but instead trusted my homeowners insurance. Never again. I will always check through Angie's list first. Buyer beware and don't be fooled by how nice these folks sound on the phone.

Overall, they were expensive, they did a rushed job that was poor quality and largely unprofessional. I had them out to the house 4 times to try and address what have been a fairly simple job. While they have plenty of our head in the company and I was assured that they would send people that could make things right, I was greatly disappointed.
Although I was happy with our original estimator (Ron). I was initially stood up for my appointment by Ed who would oversee the work.  He apologized and we rescheduled (not a big deal). 
The first work was done by someone who did not have all the appropriate supplies to insulate and complete the dry wall. He said he made due with what he had in his truck, but left a hole in the wall that remained exposed. The drywall patching was never sanded. 
Most of the work was done by Dave (a subcontractor?). His work was sloppy with very poor attention to detail. He damaged parts of our house including chipping a corion counter top and cabinet (I have pictures before and after). He lied about what he did and didn't do. 
Casing that was not even damaged before Mark1 had come to first patch the wall in the kitchen were removed and replaced, but the joins of the casing are not aligned well. Additionally, the caulking was sloppy with ridges (it could have been smooth in 10 seconds with a moistened finger, but he didn't bother.  The workmanship sloppy and unprofessional.
The electrical connection below the cabinet is not aligned properly so it exited under (ins tread of though the cabinet. This was really the only electrical reconnection and something that Mark 1 quoted over $400 for placement an electrician. No electrician ever entered my home. 
Areas of the drywall patch work (of which there wasn't much) was not sanded before painting. The order of what to be done when had no oversight and was not thought through. This is sloppy with a lack of attention to detail. 
Painting was sloppy with drips in some places (e.g., door, the floor), ,ceiling paint on the trim, paint on light fixtures... and incomplete in others. There were still water stains in some areas and they had initially refused to prime those areas because it was not in his scope of work. This was the main reason they were hired, mind you, to address the water damage.
The trim had to be repainted because they initiatively refused to use the original paint type (oil based). After much discussion this was redone. He also painted a portion of the wall the wrong color. 
Clean-up was subpar. They never used any drop cloth under anything that was painted and I stlll have drips and drops of paint on floors, windows, etc...
Lastly, but very importantly, our sitter had asked when they would be done so that she could be back to lock the house, but they just left earlier then they said they would and left the house unlocked and unattended without communicating. 
His superviser Ed, eventually cam out with someone other than Dave after he couldn't complete it effectively in 3 attempts. But they did not correct the misaligned window trim (casing), and they area they repainted (over Dave's mistake) bled though. I asked if it needed to be re-primed and they said it should be fine. It still shows thought. 
For the $4500 that came from myself and my insurance company, I would have given them a $1000 just to stay out of my house and hire a more qualified painter/craftsman/contractor for a fraction of the cost. I understand folks are human, and I not normally a person to point out so many details, but when they systematically fail on so many aspects of the job. I would be cautious about using them. I understand they are a very big outfit and others may have a great experience, but I am just amazed that it was so poorly done and poorly organized for what should have been a straightforward job.

Professionals were on time and did a great job. They cleaned up well and explained everything they were going to do. Price was fair, and work was done at a high level

Excellent job completed on time and at cost given in estimate.