Champion Windows and Home Exteriors of Philadelphia

Great fast and efficient no more leaks

Everything went well and they had the best presentation, the best quality a window and had a lifetime warranty that beats other companies

The first crew installed 8 windows and one door and their work was flawless and on time. The second crew a year later installed 4 windows and their work was excellent except for some of the sealant used inside the house cracked and I started to get a draft, and I later removed the sealant and applied my own which did the job.

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It went fine.

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Stories like this cannot be described in 4 lines check the dates start/end and make your conclusion false representations by the sales person, delays in starting, delivering wrong site windows and most of all lack of project management.

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Extremely good to work with. Proactive with township inspectors. Very professional in workmanship and performance. Clean, courteous and effective. Would definitely hire again.

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We had them over for an estimate for new windows throughout our house. It was the sales manager and a trainee whoshowed up. They were on time and seemed nice enough at first. They showed us their product and the windows seemed fine. I'm sure they're probably good windows. Then came time to pitch the sale. Boy, were they ever pushy. My husband and I were very uncomfortable. The price they quoted us was almost 3 times the amount another company had quoted us. And that was only if we signed a contract right then and there. If we had waited, the price went up by several thousand dollars, and more the longer we waited. Maybe a higher price could have been justified had the quality of window been much better, but windows they showed us had a not as good rating as windows we saw from another company. When we mentioned this, because we were curious about the crazy difference in price, the sales manager questioned the other company and made us doubt their legitimacy (through research we found the other company to be 100% legitimate). Because we were so uncomfortable with these people in our home, we were trying to get them to lay off and we told them that we were unable to commit because we needed to speak with my parents, as they were loaning us a portion of the funds to do this. Well, apparently that was not ok. Apparently everyone involved in the decision making needed to be there that night and we shouldn't have had them over for an estimate unless we were ready to make a decision on spending $16,000 + right then and there. (That's for 14 standard sized windows). We did not end up using Champion, we instead went with the other company (Thermal Quality - highly recommend!) and not only saved ourselves about $10,000, but had a very enjoyable experience from the estimate through the installation and use.

John was very professional when he arrived to estimate. The crew arrived on time and each person introduced themselves. The work is excellent. Tarps were placed on the floor and everything was cleaned up upon completion. The capping and caulking is first class. Mark was in charge of the project and keept me informed during the project. We replaced 17 windows and 3 front windows with a Bay window and it looks great.

I called the project manager Ray Tomlin.  He offered me a $25 gift card, so I would have to go buy sod.  I called the local police and filed a police report for the damage.  The driver admitted the damage to the officer.  The officer asked the driver if they have insurance and he said they did. 

Mr. Tomlin refused to file a claim with their insurance carrier.   I would not trust this company because they aren't accountable for their actions. 

The only problem I had with them was the delay in timing. It was delayed by two or three weeks. They were very price competitive with others. They were special kind of windows because they had to be matching the brown color outside because of the condominium association requirement. They said that that was the reason for the delay. Other than that, the service was fine. It eventually happened, but they were very bad in communication and letting you know. They had a person who came to measure and he was the salesperson. Then, you call their office. They have local numbers that they have created for different locations. There is probably nobody there. You call those numbers and then, it goes back to their office. So their communication was bad. They do not get back and they would not take your calls. That was a problem. It was very frustrating. I don't mind delays if somebody explains and gives us all the details of it. The date that they promised was delayed. But then the scheduling for the new date, was even worse. They wouldn't give you that. It was quite bad. The workmanship was fine. The windows are fine. They came and did it in one day.

The whole process from start to finish was timely and efficient. Ray and his men were professional and kept us aware the entire time. They ran into speed bumps along the way but managed to handle it with no problems at all. Our deck is prepared for a future sun room and I will definitely call on Ray to do the job. Thank you.

I am a repeat customer. I have had all other doors and windows replaced by Champion a few years back. The experience then was superlative. So this time around, my expectations were very high, and I am happy to report that they lived up to these expectations. Here are the specifics:
Sales Process: The salesman was very knowledgeable and efficient. He understood my requirements, provided the options, priced the solution competitively, and then worked out the ordering very efficiently
Measurements: The same team as the installers came to measure the current doors. As before, they were very quick, accurate and unintrusive.
Installation: The product was delivered to spec, and installed flawlessly. The team was courteous and went out of their way to ensure that the work was to my satisfaction. 
The overall experience, once again, was superlative. I have not hesitation in recommending Champion. 
This team is also excellent when I called for warranty support. Prompt, courteous and competent

Still waiting.

Excellent service organization, incredible pre - calls, post calls, impeccable work & quality doors.

provided an estimate for 6 windows.... salesman was great until I was not prepared to make a decision on the spot.  When I told him that I wanted to think about it and discuss with my wife - he stated that he should NEVER have met with me if I needed 'my wife' to help make the decision.  Of course - the 'discount' would ONLY last until the end of the day.... so I asked him to call me at the end of the day.... of course - there was NO call.  Truly a horrible experience.  Their product seemed good.... but their price was much higher than similar competitors.

Installed efficiently in less than four hours. Everything cleaned up inside & out. Great job.