Booth Movers, Ltd.

Once in my CT location, I was informed by the team crew leader that my marble table top had broken in transit. He refused to take the marble top out of the truck so I did not see it after it was moved. I have no idea if it was split in two or in pieces. He said he needed it in order to get an exact replacement made and that someone from the office would call me back immediately the next morning to give me an update on when a replacement would be ready. At the end of the move, in good faith, I paid the full cost on my actual invoice which was several hundred dollars over the estimate. The invoice was signed by the team crew leader and my check was cashed. I didn’t get a call the next morning as promised regarding the replacement of my broken marble tabletop. Instead, I had to contact the owner when he returned from vacation one week later. After I was told by the owner that the claim I submitted was being reviewed, I received another note from him stating I owed an additional 1.5 hours in travel cost = $270 for movers to return to NJ after the move and my claim wouldn’t be processed until I paid an additional $270. I was told that this cost was in my estimate. However, this cost wasn’t stated in the estimate or the actual invoice. When I questioned the charge, I was told to look at the brochure where additional travel cost may apply. Even in the brochure, it didn’t state there was travel cost after the move. Needless to say the owner is not handling this issue in a professional manner. 1) He informed me that the team crew leader had no authority to settle claims and didn’t stand by the team crew leader’s promise. 2) He shouldn’t have asked me to pay more money based on an estimate that in total comes to less than the actual bill. The broken marble top was clearly due to negligence on the mover’s part. 1) It wasn’t packed properly. 2) It was not placed properly in the truck. If it were laid flat this could not have happened. It had to have been placed on its side in order to fall. I chose this company because it is advertised as a family owned business with 30 plus years of experience. But the family doesn’t manage or perform the move, sub-contractors do. When my issue occurred the owner’s son who was in the office at the time, was not prepared to address it so I had to wait for the owner to return from vacation. It’s a month since my move and I’m still waiting for the owner to process my claim. If I had to do it over again, I would have chosen HMS – Home Moving Solutions in Paramus. They are $50/ hours cheaper, no hidden costs, the estimate was right on target and the guy who came to do the estimate would have supervised the move. No bait and switch.

The move went very well.  I was allocated two men and a truck, but on moving day three movers were there, no extra charge.  They meticulously labelled every item with a numbered sticker and cataloged each one on a carbon copy sheet before a single item was placed on the truck.  They worked fast and with extreme care.  When move-in day came everything was brought promptly on time and once again they worked fast.  They unloaded everything and put my bed back together.  The only item that was "damaged" was my garbage bin.  One of the wheels was missing, but that was my fault for not taping it securely to the bottom of the container since it would be going to storage for a while.  Nothing else was misplaced or broken.
I had absolutely no complaints and thought about using them again for my current move.  Unfortunately, they are based in NJ so there would have been a "travel fee' added to the cost which did not seem worth it this time.

They were just incredible.  They didn't damage anything.  It was a 4 hour move they quoted us, and they got everything done in that 4 hours.