Martin Masters Plumbing Heating & A/C Inc

"Really [member name removed]. We were called to this home because rusty water was leaking out of an AC air handler in the attic and dripping into the secondary drain pan below. This was not an emergency and had been leaking for a very long time. The secondary drain pans job is a backup, so water will never get to the living space below when the air handler rusts out after years of use. When air handlers get very old they begin to leak rusty condensate out all around the base because they are old and they have done their job for 20-30 yrs. Now I guess you could silicone or putty up anything long enough to get through a closing but at the end of the day you still need to replace the old rusted out air handler. We were called by [member name removed]. We made an appt. with her. We did call before we came out to the home. We did arrive on time. We did find the problem. We did produce a NO charge estimate to solve the problem. We did leave the home in the condition we found it. We did NOT charge [member name removed] one penny for our time, to travel, to diagnose or to estimate. We did not do the fast and cheap seal ‘em up, patch ‘em up, glue ‘em up job she was looking for. Why? Because that is not what we do. Never did. Even though the system was still running the air handler could not handle the condensate waste water produced and had rusted out the pan. Not uncommon in air handlers. So a free diagnosis, a free estimate was given to a woman who had no intention of fixing the problem. Just sealing it up long enough to close. Glue it, patch it, seal it for now, is not the kind of work I do. I mean we did not charge her any money, nothing and she goes online and well, you read it for yourself. I hope she sells her home to a nice family because you just can’t have enough nice people around you."

"The leak this customer is speaking of was due to someone else putting a nail into a copper pipe behind the wall. It was in no way related to our work. We opened the wall nearby and were able to show the homeowner the nail coming through the sheet rock into a copper pipe. We even took pictures and sent them to her. We explained that we do not use nails in plumbing and her leak was not related to the properly installed laundry sink. She wanted us to take responsibility for someone else's mistake. We explained that we stand behind our work and if it was related to the sink install it would have been rectified but because it was because someone else put a nail through her wall and into a pipe it had nothing to do with us at all. We did provide a free estimate to repair the hole made by the nail but the customer did not want it done. We guarantee all of our work."

"THANK YOU FOR YOUR REPORT. AS ALWAYS WE WORK HARD TO BE THE BEST SERVICE COMPANY FOR ALL OUR CUSTOMERS. WE APPRECIATE YOUR BUSINESS. PLEASE CALL US FOR ALL YOUR PLUMBING, HEATING & A/C NEEDS."

"THANK YOU FOR YOUR REPORT. WE STRIVE TO BE THE BEST PLUMBING, HEATING & AIR CONDITIONING COMPANY FOR ALL OUR CUSTOMERS. LOOKING FOR TO SERVING YOUR PLUMBING, HEATING & A/C NEEDS AGAIN IN THE FUTURE."

"ALL OF OUR PRICING IS DONE UP FRONT. THE TECHNICIAN ASSESSES THE JOB WRITES UP THE COST AND PRESENTS IT TO THE CUSTOMER. IF THE CUSTOMER CHOOSES TO DO THE WORK WE GENERALLY CAN DO IT THAT DAY. IF THEY CHOOSE NOT TO USE OUR COMPANY FOR ANY REASON THEY JUST SAY NO AND THERE IS NO CHARGE. IT'S ALL UP TO THE CUSTOMER."

"THANK YOU FOR YOUR BUSINESS. IT WAS AND CONTINUES TO BE A PLEASURE WORKING FOR YOU. WE ENJOY BEING YOUR PLUMBING, HEATING AND A/C SERVICE PROVIDER."

"WE PRICE ALL JOBS UPFRONT. ON RARE OCCASIONS ANOTHER REPAIR OR PART MAY BE NEEDED. THE CUSTOMER IS ALWAYS MADE AWARE AND AGREES TO THE COST BEFORE PROCEEDING WITH THE WORK."

"WE PRICE ALL OUR JOBS UP FRONT SO THE CUSTOMER KNOWS THE EXACT COST BEFORE THE WORK IS DONE. THE CUSTOMER THEN SIGNS FOR THE WORK SO WE KNOW HE ACCEPTS THE PRICE. THE TECHNICIAN THEN DOES THE JOB AND GETS A SIGNATURE THAT THE CUSTOMER IS SATISFIED WITH THE WORK BEFORE PAYING. THE COST STATED IN THIS REPORT IS INACCURATE AND INFLATED."