Jacobsen Landscape Design & Construction
About us
Jacobsen Landscape Design and Construction is a full-service landscape firm that is committed to providing landscape services of exceptional value to its residential and commercial clients. With over 35 years of experience in the green industry, Jacobsen Landscape is distinguished as a nationally recognized landscape company that is dedicated to providing the highest quality service to northern New Jersey.
Business highlights
Services we offer
Commercial Snow Management, Drainage., Garden Care, Irrigation, Landscape Design/Build, Landscape Lighting, Property Management, Residential and Commercial Maintenance
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 61% | ||
| 17% | ||
| 11% | ||
| 0% | ||
| 11% |
"Thank you for bringing this to our attention. Sorry for the frustration. We are in the process of evaluating our territory."
"Thank you for your business. We look forward to servicing you again."
"For [Member name removed]’s design, we suggested a variety of plants that would enhance her front yard and curb appeal on a year-round basis. [Member name removed] specifically requested plants that flower, and unfortunately many flowering plants do not live in winter months. As part of the mix of plants, we suggested and planted a number of Cherry Laurel plants, which flower but which also stay green all year round – this was suggested as the cherry laurels would anchor the planting and the garden would not be bare in cold months. The customer had evergreens planted in the bed before our redesign, and she requested us to remove the evergreens and plant more materials that flower. The comment Mark made about whether he would plant her same planting at his house referred to the simple fact that Mark would not install flowering plants in his front yard anyway, but instead would install all evergreen varieties. Travis was neither abrupt nor belligerent -- he simply pointed out other residents in the neighborhood who also chose to have flowering plants in their front yards, and that they too died over the winter. Having a frontage including flowering plants is a matter of taste, and he was merely making that remark. Mark did respond with an alternate plan (albeit later than the customer required) as there was no rush to install alternate plants in the Spring as the plants were flowering at that time, and the replacements could be done at any time. We believe the work done produced a gorgeous flowering, yet seasonal, garden, and again this is what the customer requested."
"The assignment to call (removed member name) was given to the General Manager on 6/2/15, and he called (removed member name) and left a voicemail message that day. With no call returned, the General Manager again called on 6/5/15 and found the voicemail message box to be full, and therefore could not leave a message. We did no work for (removed member name) since we could not reach him and he did not respond. Since no work was completed, (removed member name) can make no assessment to the quality of our workmanship. No job is too small or too big for our company, and we treat all customers with the same respect and responsiveness no matter what the size of the project."
They performed a lot of work for us four years ago. When their rep came, he was young and just out of school-- he actually wanted to install a patio on top of the horrible concrete raised patio that was put in by the previous owner and gave me a quote for that work. I wanted the cement destroyed and a new patio installed and the area landscaped and small pebbles laid in the back of the house. He had someone come to discuss how they were going to lay a tube under the patio so that the water would be taken from the front of the house to the back and drain properly. I got another quote from them with the cement removal included and the pipe laying etc. The work was done, the plants had to be replaced like two times-- all in all, not so bad- until this year when the middle of the patio starts sinking. And the sides start pulling away from the wall!! We have other companies come over to fix it and all of them say -- this shouldn't be happening in four years. I mean this company had dug the whole thing up, packed in dirt/earth and pipes installed it -- and now it had a sunken spot!! So we call the company and started getting the run around. I emailed, I called, my husband called, and the owner Glenn Jacobsen would write me emails saying that his worker had called us back. Not! Finally after about a month of this, we call the company, AGAIN, at 6:00 pm and the owner picks up. He basically said it's over a year, he's not responsible for anything. For an indentation in a 20k patio???? That's like saying if you buy a car with a year warranty and after a year, the car splits in half, tough on the buyer?? I don't think so. I think this company is terrible, they have no customer service, the owner is full of himself and I would tell anyone to run away from this place as fast as they can. Whatever they put in might look good on the first few days -- but watch out. There's a good chance it won't last and they couldn't care less.
Overall, I was very pleased with the crew Jacobsen (Josh and Devin most of the time) sent to my home. Also, Michael C. was very helpful during the entire process.
Follow up (Michael C has left Jacobsen):
Overall, I was originally pleased with the work two years ago. But there was settling over the winter and they guaranteed me they would come back and fix the settled pavers and loose coping last year. Last year Jacobsen said they were too busy and would honor the guarantee this year. This year they are too busy and my house is too far so they have requested I find another landscape group closer to my home to fix the problem. They said they will reimburse me for this work. I went back to them with the quote provided to me and they thought it was high and I am still waiting for them to get back to me. As of this writing, I am still waiting for a response from Jacobsen Landscaping.
We have plans for additional landscaping this coming year and I look forward to working with them again.
Licensing
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