"Mr. [Member Name Removed] thank you for the review, we apologize for the confusion earlier on and are happy we were able to fix the issue."

"We do not take advantage of any of our customers. We specifically stated during our phone call that there would be a service charge for our visit. We record all phone conversations for instances like these. We need to pay our service technicians for their time working. In this situation we stated, which is recorded, that if this homeowner were to go with a new system with us we would deduct the service call diagnostic fee from the installation. He decided to go with another company for installation, therefore our service call was a full charge. This homeowner also decided to pay only $100 of the service call fee, therefore there is a balance still due for this service call."

"We have had numerous phone conversations with this customer. We were transparent with the rebate and the parameters that we were aware of. The energy provider had changed the qualifications and parameters, which left this homeowner unable to qualify for the said rebate - this was out of our control. However, since then we had applied for the next rebate that was in effect and the homeowner qualified for. It was advised that the homeowner contact the energy provider regarding the issue as this was OUT OF OUR CONTROL. As for the runner on the stairs, we did not use filthy drop cloths. We take pride in our work and our installation technicians take pride in their work as well. As a curtesy, we deducted the cost of the carpet cleaning from the homeowners total cost. There was no disregard for the customers home, our technicians are careful while working. The home was kept clean during installation, please do not fabricate. Our installation was completed professionally and up to code. We take pride in our work and our customer satisfaction is important to us. Unfortunately, this situation regarding the rebate issue was out of our control."

"When we arrived to the home and inspected the boiler and hot water heater we noted to the customer that the set up was illegal and against code (oil and gas fired equipment venting through the same chimney). We presented her with an estimate to replace her heating system bringing everything up to code. We will not install/replace something knowing it is against code, dangerous and illegal. This is the reason for the above comment from [Member Name Removed] not that anyone was condescending, rude or disrespectful. As a company we go over and above to try and satisfy our customers, we rely on our customers reviews to promote our business. In this case we were called out for an estimate during the influx of customers without heat and hot water due to Hurricane Ida. We explained the situation that the estimate will be a few weeks out, the customer stated that she would wait for our estimate. She also stated that she cannot get any other contractor to work for her, and that Angie gave her our contact information and insisted she call us. I will state once again that we will not install or replace any equipment that would be against code, illegal or dangerous. It's a shame that a company with our great standing has to defend our reputation against someone who clearly has an agenda."

"Thank you [Member Name Removed], it is a pleasure working with you."

"Hi [Member Name Removed], Thank you for your review! Our team takes pride in the work we do and appreciate the acknowledgement. We strive to meet the satisfaction of our customers. We will pass on your review to our team. Thank you!!"

"I’m sorry for the confusion but we do not have any record of a customer or potential customer by the name of [Member Name Removed] We’ve checked our phone calls and schedule and there is no customer by this name."

"Good Afternoon Sir, We apologize but unfortunately we did not see your message until this past Monday. We didn't receive an email notifying us of a message either. If you are interested in scheduling an appointment please feel free to contact us @ 201.797.0031."