Michael Anthony Services, LLC

"Hi Denise, This response has been a long time coming?not forgotten, just carefully considered. I recently spoke with your neighbor across the street (the one who originally referred you to us after we completed their paver patio). Over a year later, they?re still thrilled with the work and continue to recommend us?which reminded me that this never got the honest response it deserved. Let?s set the record straight. You were referred to us by a happy client in your own neighborhood. We were open about expected spring delays due to weather and scheduling. We fell short on communication during that period, and we?ve since taken real steps to improve?hiring additional staff, tightening scheduling systems, and improving responsiveness. When you decided not to proceed, we agreed to refund your deposit in full?even though we had already ordered custom materials for your project. Our initial, standard protocol was to refund your balance minus the material cost, which we offered to personally deliver to your home along with vendor receipts at our contractor pricing and zero markup. That was a fair, transparent option. But after a tense call from your father, who expressed his concerns, we made the decision to go above and beyond: We refunded 100% of your deposit?and absorbed the material costs ourselves. Legal action? To be clear, there was never any mention of legal action from you or your family. None. Just a refund request?which we honored fully and without hesitation. And the $500? It wasn?t hush money. It wasn?t tied to a review. It was a goodwill gesture?a voluntary offer to apologize for the inconvenience. That?s something very few contractors would ever do, and we stand by it. Ironically, the biggest fear most homeowners have when hiring a contractor is, ?What if they take my money and vanish?? In your case? Not only did we not vanish?we showed up to your door, refunded every dollar, and added 25% on top. If that?s what ?unprofessional? looks like, then we?re redefining the term. We?ve even joked internally that if this keeps up, we?ll need to launch a loyalty program: ?Michael Anthony Services ? Where delays pay.? ? (Not a great business model, but it does speak to our values.) Your neighbor?s patio still looks incredible. They?re still happy. And we continue to grow?one referral, one real result at a time. ? Mike Michael Anthony Services"

"At Michael Anthony Services, we?ve built our reputation on professionalism, clear communication, and following the letter of the law on every project. Future clients should know: when it comes to permits, inspections, and compliance, we never cut corners ? because it protects you, your property, and your investment. In this case, the project was accepted, the deposit was received, and we began our standard permitting process. As with all municipalities in New Jersey, the permit application must include homeowner-provided documentation and signatures before it can be submitted. We reached out multiple times requesting this information so the application could be filed. Unfortunately, those required items were never provided, which made it legally impossible to submit the permit ? a step no licensed contractor can bypass. For context, most New Jersey townships require 2?4 weeks for permit review and approval after submission, even when all paperwork is complete. This means the 3-week window mentioned in this review was well within the normal range before any township would issue a construction permit. When the contract was cancelled, there was no reason to initiate a credit card dispute ? had we simply been informed of the decision, we would have processed a refund promptly. Filing a dispute unnecessarily delays resolution and creates avoidable complications for both parties. We have a long track record of successfully completing permitted projects on time with satisfied clients"

"We respect that sometimes clients change their mind, which is why ? when you decided to cancel before work began ? your deposit was processed for refund during our next standard disbursement cycle. This is the same schedule we use for all client transactions to ensure accuracy and proper documentation. Our contracts clearly outline the deposit structure and anticipated start dates up front. These terms are designed to protect both parties, secure materials and scheduling, and ensure every project starts smoothly. We encourage every client to review these terms carefully and ask questions before signing ? and we?re always happy to make adjustments when possible. For anyone reading this, the project never proceeded beyond the contract stage, and the deposit was returned in accordance with our process. Our track record speaks for itself: we work hard to make sure every client is informed, comfortable, and confident before moving forward."

"Conor, Thank you for choosing Michael Anthony Services. We?re glad to note this project was completed on schedule, exactly as outlined, and without any reported concerns during or after the work. While we?re always striving for a 5-star experience, this rating doesn?t indicate any specific issue. If there?s something we could have done differently, we?d welcome your feedback ? our goal is to continually improve while maintaining the level of quality and service our clients expect. For future clients reviewing this, please know this project went smoothly from start to finish, meeting all agreed-upon expectations ? which is the standard we work to deliver on every job."

"Hi Ryan, Thanks for taking the time to write this review it is much appreciated. I hope you and the family begin enjoying the patio right away and for many years to come, glad we could be of service to you. We look forward to the next projects and until then please be well."

"Hi Janice, It was very sweet of you to take the time to write this review all of these month later, we hope the steps are serving you well. If you have any issues you know where to find us. Thanks again Janice and be well!"