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Protex Termite & Pest Control Inc
Rodent Pest Control Service, Bug and Insect Pest Control Service, Bird and Bat Pest Control Service,
About us
Protex is a small owner operated business,it is not a franchise of any sort. Personal attention to detail and service is our most important attribute. Normal business operations require us to use 2 trucks at any time to assure personal detail to all services that are offered. Our technicians attend multiple training seminars annually to keep up with all the new technology and most effective products that are available. Pricing can usually be given over the phone or free estimate provided when necessary. Mention Angie's List when contacting our office personal and receive a 10% discount on all new initial single service(not to be combined with any other offers). Visit our website @ www.protexpest.net for interesting information on all types of pests and links for kids to explore the insect world. Free estimates and referrals upon request.
Business highlights
Emergency services offered
42 years of experience
Services we offer
Termite treatments, all types of pest control including insects, repairs and inspections, rodent and animal control plus exclusion services., wood destroying organisms
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8293 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 8% | ||
| 2% | ||
| 0% | ||
| 2% |
Showing 1-25 of 293 reviews
Nitin P.
Jun 2023
Good Good
Althea Y.
Aug 2022
Brent is knowledgeable, professional and thorough. Protex has been my go-to for pest control. They are fair and don’t try to oversell their service.
Laura T.
Jul 2022
Great very professional I would highly recommend
NANNETTE L.
May 2022
Brent was the best pest control professional...Once I saw it, 3 days of sleepless nights until the day of my appointment..He started his inspection in the basement and worked his way up through the house. Brent was very knowledgeable and explained the areas in the house where traps should be...He also checked the outside of the home for any places something could enter...I am super pleased with Protex and Brent is officially my Exterminator! Hire this company! You won't regret it and you get a 6 month guarantee!
Brynn P.
Aug 2021
They came out promptly, and handled the situation professionally. I had a huge ant issue. They offered me two service packages, and I chose the 1-yr option. They came out the first time, and said that if the issue wasn't resolved in three weeks to call back. I had to have them come out one more time, and they were able to schedule me quickly. After the second application, I haven't had any more issues. It is nice that I had an entire year of service incase the ants came back.
Mirna M.
Sep 2020
Excellent job performed by technician. The very next day our Bee problem ended.
Mark S.
Sep 2020
Completed on first try
Paula G.
Jul 2020
BOB was wonderful....he scared the bat away and did not charge me for his services. Besides he was very professional very understanding and attentive to our needs.
MANDAR D.
Jul 2020
I had moles in my front and backyard. Robert was punctual and very helpful. He performed weekly treatments and the moles are now gone. I would definitely recommend Protex.
LuAnn D.
May 2020
Very good and efficient.
Cathy V.
May 2020
Brent came early and did the job quickly. He was very courteous and explained the process with my husband. I will definitely recommend them and hire them again.
Debra C.
Oct 2019
We made an initial consultation appointment with Bob. He came out on the date and time we had scheduled (he was actually able to come early). He discussed our overall issue with the flea problem we were having and what we've done thus far. Based on this discussion, Bob didn't think it was necessary to treat our home; thought that we we were doing was working well however, he did highly recommend we treat our outside. We made an appointment to have the actual treatment done a few days later. The technician, Brent, came out scheduled day and time and proeceeded with the outside treatment which is a "green" treatment. In additon to what Protex did outside andour change in flea remedies for our dog, we have not seen any fleas!! There are a couple of things I feel important to highlight about this business: 1) Bob was very professional, customer focused and "listened" to our issue. 2) He could have recommended we treat the inside but, he did not, since he felt it was not necessary at the moment. I really appreciated his honesty. 3) Brent, the technician, was also very professional. Overall, the whole experience went better than I anticipated.
Cheryl B.
Mar 2019
Protex Termite and Pest Control provide outstanding customer service, and their employees take pride in their work. Bob, owner, and scheduler, is knowledgeable and was quick to answer any questions via Angie's List. Make sure you request Brent who is another 5 STAR for this 5 STAR company -- If all service calls could be so perfect from beginning to end, we would all be so much happier.
ZHIQIANG H.
Oct 2018
Great! Took extra effort to figure out my unknown bug! Come promptly for bug spray and placing trap. Sign up year around protection plan. Now I can have a peace of mind!
Mayursinh J.
May 2018
The guy shows up 30 minute ahead of time though it was early in the morning I was impressed but he did not even spent 20 minutes to inspect for termite. The way he inspected I would have done better job instead of spending money on him.
Response from Protex Termite & Pest Control Inc
"Our annual inspection that comes with each warranty renewal is only a visual inspection that takes about 15 minutes, as was explained. We have visited this home for the past 13 years and the same inspection process has been performed each time. If evidence of termites was found, we would have treated the home accordingly at no cost as guaranteed. Please note on your invoice that our tech explained that no termites or termite evidence were found. Please also note that your home has been termite free and has not needed any retreatment since it was originally treated."
Neil G.
May 2018
We've been a Protex customer for over 10 years and they have always done a fine job. So, yearly service was always $128, but last year we forgot to call them. This year they decided to crush us for $499, evidently because we skipped a year? Nobody informed us of that last year when we forgot to call. The worst part is Bob’s customer service skills (he’s the owner). He was condescending and berating to me. When I was going over past pricing, he said “thats great, now i know you can do math!” I’m like WHAT? Buyer beware.... and you just lost a customer!!!
Response from Protex Termite & Pest Control Inc
"We are responding to this criticism of our service because we feel its very unfair of the homeowner. Just to be clear, before we started the service we gave the price to the homeowner's wife which she agreed to. After spending close to an hour and a half outside doing the carpenter ant treatment, we came inside to do complete the work and he refused to pay the agreed upon amount, stating that since he was a good customer he should only have to pay 25% of the price. He had no warranty which expired close to two years earlier and then expects our company to honor his old warranty. Let it be known that we did finally agree that he would only pay the price that he was previously paying for and still he is not happy. Unfortunately these things happen in business and we try to avoid situation like this which is why we always give a price before we start service."
Robert M.
Feb 2018
The owner came, found openings around the perimeter of the house and sealed them. He then set multiple traps inside the basement where the droppings were found and caught them all. He then brought new traps, set them again. Here we are 2 months later and no more caught. Keep in mind he will keep doing this for up to 2 years! Great service!!!
Cristine G.
Feb 2018
Nicole responded to my call promptly & set up a convenient time for inspection & estimates by Brent. The work was scheduled in short order. Bob assisted closing up holes around the roof trim. Brent handled all phases of the project - was very responsive & reassuring around my concerns &, exceeded expectations w dependable, punctual &, competent professionalism & ease. I would not hesitate using Protex services again if needed &, may also consider their preventive maintenance year-round pest control package of quarterly treatments for mice, spiders, crickets, silverfish & centipedes.
Response from Protex Termite & Pest Control Inc
"Thank you so much, [Member Name Removed] for the excellent review! If you need our help for any other pest control needs around your home, please don't hesitate to contact us! We love serving you! Thank you! Nicole Kunst"
Joanne M.
Oct 2017
Great! With their professional and persistent approach the pest issue was handled. I would recommend Protex to anyone in need of assistance.
Response from Protex Termite & Pest Control Inc
"Thank you, [Member Name Removed] for your excellent review of our service! If you have any other issues around your home please do not hesitate to let us know! We love serving you! Thank you! Nicole"
Joyce E.
Aug 2017
Very pleased with the service. I found my new go to Company for any future exterminator problems.
Response from Protex Termite & Pest Control Inc
"Thank you, [Member Name Removed] for the awesome review! We are glad to have you as a customer! Please don't hesitate to contact us if other problems arise. Nicole Kunst"
Linda G.
Aug 2017
I originally called another highly rated local service who wanted me to wait a full four days for an inspector to come out and evaluate the situation. As I wrote above, the situation was clear: we had mice running around the house. I called Protex, and they offered to come out the next morning. They indeed came exactly as scheduled. The technician took me around the house, showing me where the mice might be getting in. He sealed up likely entrance spots and set a number of traps. Another tech came back one week later exactly as scheduled and cleared the traps and trimmed the foam seal. No more mice! I was very happy with the service.
Response from Protex Termite & Pest Control Inc
"Thanks, [Member Name Removed] for the awesome review! Please don't hesitate to reach out to us if any new problems arise. Thank you! Nicole Kunst"
Mathieu G.
Jul 2017
Bob, the owner and technician, is fantastic. He explained what he was doing and made quick work of an active yellow-jacket nest, located in a cinder block on the border of our garden. Price was extremely reasonable. Also great communication with the office, which was all done on Angie's List messaging. Generally very quick to reply. I also used Protex several years ago to exclude mice from entering our home, and was extremely satisfied with that service as well.
Response from Protex Termite & Pest Control Inc
"Thanks, [Member Name Removed] for the awesome review! Please don't hesitate to reach back out to us if any new problems occur! Thanks, Nicole Kunst"
Cindy J.
Jul 2017
Excellent. Several months after service no bees, wasps, silverfish or other bugs.
Response from Protex Termite & Pest Control Inc
"Thanks, [Member Name Removed] for the great review! If any new problems happen to arise, please don't hesitate to reach out to us! Thanks, Nicole Kunst"
Kimberly S.
Jul 2017
Technician was friendly and professional. He showed up on time and got right to work. He sprayed the foundation outside, the area where we thought the ant nest was at the edge of the property, front and back deck area, and the baseboards inside. Haven't seen any ants inside the house since the treatment. There was no problem with the prepaid coupon or scheduling. I would hire again. One tip if you need this service: Clear any stuff away from the baseboards ahead of time. I was scrambling a bit to make a path for him
Response from Protex Termite & Pest Control Inc
"Thank you, [Member Name Removed] so much for the great review! If any new problems happen to arise please don't hesitate to let us help! Thank you, Nicole Kunst"
Robert M.
Jun 2017
I was very glad I signed up a deal via Angie's List for Protex. Had a mice problem (cat had caught 4) but didn't know how many more there might be. Bob, the owner, came to the house on time and did an inspection of the outside of the house. He found the likely entry way for the mice and sealed it off along with a few other entry points. He laid about 10 traps. That very night, we caught 7 more mice! He came back a few days later at an appointed time to lay some more traps but over the last week, we haven't seen or caught any more! Problem solved! Reliable and great service! Would recommend.
Response from Protex Termite & Pest Control Inc
"Thank you, [Member Name Removed] for the wonderful review! If you need anything else please don't hesitate to reach out to us! Nicole Kunst"
Licensing
State Contractor License Requirements
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FAQ
Protex Termite & Pest Control Inc is currently rated 4.8 overall out of 5.
Protex Termite & Pest Control Inc accepts the following forms of payment: CreditCard
Yes, Protex Termite & Pest Control Inc offers free project estimates.
No, Protex Termite & Pest Control Inc does not offer eco-friendly accreditations.
No, Protex Termite & Pest Control Inc does not offer a senior discount.
Yes, Protex Termite & Pest Control Inc offers emergency services.
No, Protex Termite & Pest Control Inc does not offer warranties.