JOHN BURTON PLUMBING & HEATING INC.

Job went on schedule and within budget. One slight glitch occurred but was resolved promptly and completely. when supplier notified. During planning stage I could readily reach office by phone, or if busy, staff would return call promptly.

Very efficient

I was really impressed with this company. Very professional. Old school who take pride in their work and customer service and it shows.

Completely satisfactory, no further problems. They came the same day, saw what needed to be done, and did the work the next day. I have recommended them to a neighbor.

I purchased a new toilet. John's men picked it up and brought it to my home and installed it, removed the old one and completed the job in very little time.

Lou & Gregory from John Burton Plumbing & Heating came and did the removal of old furnace & installation of new furnace. Efficient, neat and excellent work. Took the time to explain operation of new furnace. Thorough clean up of work site afterwards. Very professional and very nice.

They charged me $1100, which is a little bit over the normal price. Most places charge $1000, and I don't know if that included tax or what. No water, I can't have that, or hot water.

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Within a half day the job was done. Fair Price, Solid repair, little messy. All things considered, if needed i would call them again for future jobs.

LOU AND GREGORY WERE ON TIME. THEY WORKED AS A TEAM AND WERE CAREFUL ABOUT THE CONTENTS OF THE WORKING AREA. I HAVE USED JOHN BURTON PLUMBING FOR 35 YEARS. I HAVE RECOMMENDED THEM. WHEN I SEE LOU COMING UP MY DRIVEWAY I KNOW THE JOB IS DONE.

Plumbers showed up on time, service was quick & very satisfactory.

Good job done efficiently.

Greg and Luis were on time, courteous, and professional. They removed our old sink, returning same day later to install a new farm house sink. The installation went well.

guys were quick and efficient. the price was a little steep compared to big box competitors, but these guys were responsive and stand by their work.

John came over to assess problem. Same day plumber showed up earlier than scheduled and finished with a clean job in no time.

unknown

Overall Ok job but the fact that owner doesn't stand by his worker and keep his words spoiled overall experience. More details are as follows.... Hired John Burton for serving few items in my bathroom project. Among few other things, his team installed shower faucet. Some time later when my general contractor was done with rest of the tasks and bathroom was ready to use, we noticed that shower faucet was leaking. Johns argument is that it a manufacturing defect he is not responsible. What i am asking is why didn't they test it after the install notified me then? He is sorry about not testing it earlier. Sorry? After paying top dollars he expects me to get new shower and pay him again for getting his teams errors fixed. I showed leak to the plumbers at Loews come to conclusion that faucet was right and his team broke it by applying too much pressure. Any way it is on my lap now. Not a happy ending.

Plumber on time & great work.

This company 's service is excellent.  They really take care of their customer.  They came in on time and had tried their best to solve the issue as early as possible. I feel happy with their excellent service.

They dealt with the emergency clog first (were here 20 minutes after I called). They came back within an hour to replace the toilet. They worked quickly and neatly.

I have used Burton for years. Very professional, fixed right first time, always come when they say they will.

On Thursday Jan 28 our drains stopped working and filthy water had
backed up in the downstairs utility sink and bathroom. We called a
contractor who could not find the cleanout for our main sewer pipe to
the municipal sewer and had to do the snaking through a downstairs
toilet. He concluded the main sewer pipe was seriously deteriorated and
had broken. Next day was Friday, when he e-mailed an estimate of
$10,500 to install a new sewer pipe and repave the driveway and fix any
breaks in the sidewalk.

Early on Friday I decided to get a second estimate, and called John
Burton, who arrived about 2 hours after my request.

John found the main sewer cleanout within about 5 minutes and was
astounded the first contractor had not found it. He also found the
first contractor had incorrectly marked the track of the sewer pipe,
being off by about four feet. Later on Friday 29th he e-mailed an
estimate to do all the work for $7,800, including $624 for a police
officer parked by the driveway to control traffic while the excavator
was operating, and $1,400 for repaving the section of driveway where the
trench had been dug (repaving to be delayed about a week while the
earth and stone in the trench settled, and has not yet been performed
as of the time of writing, because a week has not yet passed.)
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On Monday morning Feb 1 I called saying we wanted him to do the work.
Wednesday morning his secretary called and said all the permits had been
issued and a work crew including an excavator had been hired and the
work would be done on Friday Feb 5. I was very very happy to hear
this, because until the sewer line was replaced we had to very sharply
restrict the amount of water dumped in our drain and had to forego baths
and just use the toilets, and dump all kitchen water in the backyard.

On Thursday we were visited by a man from the gas company who marked
the gas line, and one from the water company who marked the water supply
line, in order to avoid breakages.

Early Friday morning it snowed for four or five hous, but the five man
crew arrived on schedule on Friday morning and completed the work by
nightfall. They dug a trench about five feet deep and three feet wide
all the way from our house to the sidewalk. They discovered that the
contractor who built our house had been extremely sloppy and had located
the house end of the main sewer line underneath our front steps. They
managed to dig far enough under the front steps to connect the pipe and
to efficiently relocate the track.

John Burton continually supervised the whole operation, from 10am to
5pm, except for maybe half hour for lunch, making sure everything was
done right. The crew worked almost continuously and did not take any
long breaks.

The township inspector came at about 3pm and approved the work while
the trench was open and the pipe was exposed.

Subsequently the crew refilled the trench, packing it mostly with the
giant pile of earth that had been removed, plus 12 inches of stone on
top. The remaining earth was put in a dump truck.

The work was carefully done without breaking the sidewalk or the
concrete apron of the driveway.

I am very well satisfied so far. As expected, the repaving of the
trench has not yet been done, because the material in the trench has to
settle first.

ONE LESSON I HAVE LEARNED: Always get a second estimate !

unknown

unknown

I received a call from John (owner) Sunday 8/30 advising me he had moved his shop through an outside company and the screws needed to replace my toilet seat had been misplaced during the move.  I told him I had made this appt over a month ago being I was going to be on vacation.  He did express how sorry he was and that the pipe under the sink would be repaired.  He said he'd make arrangements to replace the needed screws and work with me to replace the toilet seat.

Monday 8/31 John Burton showed up @ 8:15 am just like he said he would.  I showed him the problem in the kitchen and it was repaired within 15-20 minutes.  He than asked to see what the problem was with the toilet seat..  He checked it out and said if I was patient he would have the problem resolved this morning.

Dwayne from the office called and said Louis was on his way.  Louis got to my residence within 10 mins. and started to work to remove the **** screw. After about 30-40 minutes he got the screw out but the toilet seat I purchased was universal and would not fit the non universal Kohler toilet.  He said he be back shortly with a toilet seat that fit.  Much to my delight he came back and installed the new toilet seat..

I want to thank John and his team for working with me to resolved this annoying problem. They were timely, neat,  accommodating, and I felt the price was fair.

I have done business with John Burton in the past and have been very satisfied with this company.