Spectracom Technologies

"Thank you for you kind words [Member name],"

"Although we certainly empathize with the member's personal feelings of frustration over her security system, the portion of her system that she is having the difficulty with was not installed by Spectracom or Guardian. As indicated in her own review, the previous homeowners already had an alarm system that she wanted reactivated. Unfortunately, this system was old and was not working correctly. Since paying to upgrade that portion of the system would be an extra charge, the member decided not to upgrade it and just use it as is. Generally this is not a problem, however, she understood any repairs needed would be at her expense. Our sales representative came to her home to evaluate the current system as well as offer her any additional equipment that she may have wanted. During that time, the member signed a five year contract with Guardian to monitor her system. In addition, she was given a remote control and a pet motion for a total cost of $49. Her system was installed on June 23, 2009. At that time, she signed a quality of assurance document stating that she was satisfied with her system. The member contacted Guardian on July 16, 2009 and stated that she was supposed to have an additional keypad installed in the basement. On July 23, Spectracom installed the additional keypad in good faith. After that date, neither Spectracom nor Guardian heard from her regarding any issues that she was having with her system until almost 8 months later, February 2010. Guardian, at that time, received fire trouble signals from the existing smoke detector. Guardian went out and replaced the original smoke detector that was there when the customer purchased the home. The customer also stated some difficulty with a motion that needed to be replaced. A new motion was provided to the customer and installed on April 1, 2010. On April 16, 2010, the customer called and wanted to cancel her contract after almost 10 months. She states that she had an intoxicated representative that sold her the security system back in June of 2009 and she was not happy with the equipment issues that she had. At no time, did the customer make mention of an intoxicated sales representative being at her home until she wanted to cancel, some 10 months later. The equipment that she was having difficulty with was existing equipment, not new equipment that Spectracom installed. Regardless of that, both Spectracom and Guardian continued to offer her support in whatever way we could. The customer wanted new equipment to replace what was existing from the previous homeowner, but was still unwilling to pay for anything. Spectracom prides itself on it’s reputation, we do what we can to make our customers satisfied. However, we are also running a business and can not allow a customer to cancel just because she has had a couple of issues. We are willing to work with the customer to resolve any issues that she might have, but canceling is not an option. A letter was sent on April 23, 2010 advising her that if she should cancel her agreement we would still hold her to her contract. That is when all of her new problems started. We would kindly ask the member to remove this inaccurate review and contact us should she wish to buy any additional equipment. Should anyone have any questions or concerns about this inaccurate review? Please fell free to contact Spectracom at 866-270-8700 with any questions you should have, Mike and Arik"

"The member entered into a 5 year contract with Spectracom Security for the monitoring of his home alarm system in September 2007. Around one year later, he made a decision to move out of state and would no longer need the monitoring service which he signed a contract with Spectracom and Guardian. As all businesses, Spectracom expected him to honor the legal contract that he signed the previous year. In a good faith effort, Spectracom was willing to negotiate the total amount that he would need to pay in order to satisfy the terms of his contract. In fact, the final agreement between Spectracom and the member ended in the member only paying half of the balance due on his contract. Upon payment, he was under no further obligation and was released from his 5 year contract. At this time, we are asking him to remove this inaccurate review. Should anyone question this review, we do have the documentation to support this. However we will not post it until we give him the opportunity to remove his honest oversight. We mailed him a request today. Thank you Spectracom 856-910-9880"