ABC Discount Appliances

Absolutely terrible! NEVER, EVER use this business! This store used to be good, but no longer. The employees and the owner are COMPLETELY DISHONORABLE.
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During  the past 30+ years, I had bought (on separate occasions), a stove, a refrigerator and a washing machine from this business. What I most liked about this store were (1) employees not paid on commission basis and (2) delivery free within local area. During the store's annual weekend sale, I was advised in 2009 that there was a $45 delivery charge to balance the extra-low prices, when I bought a dryer. At this sale in 2013, I purchased a stove (including $45 delivery, the total cost was $415.05), but I never took delivery, so the business carried an in-store credit for me in this amount. I did not request a refund to my credit card.

In mid-May 2016, I purchased a 5000 BTU window air conditioner for $129.90. I explained to Ryan, the salesperson, that I could not get it up the stairs and into the window, so we arranged delivery and, although not normally included, installation. My purchase was made on a Thursday and I had hoped for Saturday delivery, but Ryan said that no delivery slots were open, that it could not be delivered until Tuesday. (when I requested after 4:30, when I would be home from work). He then said that the delivery service charges $30, but that he (personally) or his father, Fred (another salesperson), would deliver/install the unit.. Subsequently, when Ryan said that the store closes at 5:30 on Tuesday and they were shorthanded, but open late on Wednesday, I offered to switch delivery to Wednesday after 4:30 to accommodate the store. To facilitate the process, I repeatedly offered to transport the unit  in my car and get it into my garage. I also mentioned that , 2 years prior, a neighbor had carried in a unit and brought it up the steps and installed it in another bedroom window, that I could ask him to do so again, but I would prefer not to.
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Fred delivered and installed the unit shortly after 4:30 p.m. on that Wednesday, then presented me with a delivery slip to sign, after which I read it more closely and saw a $45.00 delivery charge. I pointed this out to Fred, then said that I would call Ryan, that I was sure that it was a mistake.
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I then called Ryan, who was belligerent, rude and increasing loud, and he insisted that he had quoted the $45 charge to me and it would not be reversed. I stated that he had not mentioned this fee - that I never agreed to such a fee either orally or in writing - and that the only thing that would satisfy me was a reversal of this $45 charge. Ryan offered to have the unit uninstalled and returned to the store for a full credit. I said that this made no sense - that, if the value of the delivery was $45, then the value of the return was $45 - which effectively zeroed out this amount, that it would be simpler just to credit me and not have to do the work of returning to my house. Ryan eventually offered to "make a note on my account" that I would get a credit of $45 on my next purchase. I said that, because this was all being done by store credit, it was the SAME thing to issue a $45 credit. Ultimately, Ryan agreed and said that it would be done on the following day (Thursday), that he would print it out and mail it to me. On a related note, I discovered that the unit does not work properly in that it does not effectively cool the [very small] room and that there is a rattling sound when on the low cool and low fan settings.
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I never received anything in the mail and Ryan never contacted me further, so Ryan himself is dishonorable. On Friday, I spoke to Patti about the issue and she said that she would speak on Ryan on the following Tuesday and she would then call me, which she did not do, which demonstrates that Patti is not honorable.
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I called Patti on Thursday (6 days after my initial conversation with her). She said that she never spoke to Ryan, that she spoke to the owner. I stated to her that I wanted to avail myself of Ryan's offer to uninstall and return the unit for a full credit. She put the owner on the phone and he, too, was belligerent and adamant that there is always a delivery charge and that he would not credit my account. He did not even offer his name, but responded when I asked him that it was Rich Super. When I told him that I wanted to avail myself of Ryan's offer to have the store uninstall and return the unit for a full credit and also that the unit was not functioning properly, he refused. Several times, he interrupted me when I was trying to speak. Ultimately, I said that, if he did not accommodate me, I would contact all appropriate consumer agencies, utilize social media to state what had occurred and, because I work for an attorney, I would pursue all legal means to recover my losses. He stated that I should do whatever I wanted and hung up on me - i ncredibly unprofessional and totally dishonorable.

We delayed delivery date, then change again to an earlier date - they accommodated us well.

Sales people very knowledgeable - not pushy.  Delivery/installers courteous, very respectful of our property, on time, and efficient.

They were great.  They worked with us when our project was delayed (repeatedly) made sure we got all of our rebates.  Very friendly and easy to work with.

They've always been good. I like their service and their prices. They're just very reliable. I would use them in the future.

ABC Discount Appliances and the carpenter they sent was excellent.

The sales and service was very good but they did not give me a rebate that was party of the deal. I was very unhappy that they wouldn't honor the rebate. I have contacted them many times and they keep giving me a song and dance. I would not use this company again in the future.

I was looking for high end appliances for my kitchen remodel. Range, dishwasher, garbage disposal and OTR microwave. I researched the products I wanted and searched their web site to see what they carried. I originally ordered these appliances totaling over $4000 (all listed on their website). I was told immediately that the garbage disposal I wanted was not available. The salesman's favorite comment was and quot;no problemand quot;. First they could get the range I wanted, then I got a phone call that they couldn't. I called the manufacturer to find out that they could get it. Then I was told by the salesman that they would get it for me only to get another phone call a few days later to say that they couldn't. I again worked the phones to find out that there was a range on the west coast thet could be shipped only to be told that ABC would not do that for me. I took my business to another retailer who immediately located the range and had it shipped. Then the whole process started with the OTR microwave. I decided not to do that dance again and had the other retailer add the microwave to the range order. I did stick with ABC for the dishwasher because that was sitting in their local warehouse.
This experience was a nightmare, all the while, the salesman was telling me how great he was. Not so great. By the way the appliances I wanted are STILL listed on their web site. This practice may get you in the door but beware.

Pricing was excellent and I would rate them As in overall. They were very good. I did not have any complications with the service provider.

I like ABC Discount Appliances. I don't know if they are the cheapest, but their service is A+. There's a charge to come out and then half of it is absorbed if I buy something from them. I keep using them because I get good service. First of all, they come and install it and they do a nice job. They carry a nice selection of brands. They know what they are talking about and it's not like going in and having someone talk to me who doesn't have a clue. It's a family owned business, they know their products and they can talk about them. If something goes wrong, I call them.

They were very personable and gave me a good deal on my washing machine. They took their time and were very good at explaining the product to me. I never felt rushed. They have been around for quite some time and I can see why.

Very pleased.

Their prices are good and they had a large variety of appliances to choose from.. But the service after the sale was terrible. When you go in to buy, Erin is helpful, knowledgeable and accommodating. She knows her products, checks on sizes and capacities, and helps you with rebate checks. From then on, she won't return a phone call or help you in any way. Neither will anyone else. Our dishwasher was dented when it was delivered, but we couldn't get anyone at ABC to call us back about it. Finally we called the installer and arranged for him to replace the door – at ABC's cost. They love you and leave you

The salesman was helpful and guided us toward appliances that were suitable for our use level and the size of the area where they were to be installed. Delivery was scheduled within a couple of days after we made the purchase. The delivery men were supposed to install the new appliances but pointed out some wiring problems and recommended we have them repaired before installation. We elected to use our own handyman to finish the installation after the wiring was repaired, because ABC was not able to send someone out for installation as quickly as we wanted it done. Since we had paid for the installation up front, we had to go back to the salesman and request a refund. He credited our credit card and sent us confirmation of the change. ABC removed the old appliances so we didn't have to bother with separate disposal.

EXCELLENT PERFORMANCE BY ABC. NO FUSS EVEN WHEN DRYER HAD A TIGHT FIT GETTING INTO THE HOUSE. ON TIME, AND QUICK DELIVERY AND INSTALLATION.

VERY PROFESSIONAL. OVERALL SERVICE IS EXCELLENT.