Harriett's Energy Solutions

Very disappointed in overall experience and customer service - took 2 service calls , several phone calls to follow-up (without return calls to proactively manage issue) - to repair a gas value under warranty - $300 in total billing - I can understand paying for labor on a part under warranty but having to pay for the diagnosis visit was adding insult to injury. They installed the unit - so was a loyal customer - Will find another Bryant service rep in the future.

Atrocious service. We were lied to or at best misled on numerous occasions. This company has multiple departments, none of which communicate with the other. They all give different messages and do nothing more than try to sell you up on services.

No high pressure sales; explained quality of brand, concern for consumer. Workers were professional, arrived on time and worked hard. It was a big job to do in the heat of summer and there were no complaints. I had estimates from three companies and felt Harriet's gave me the best for the money I wanted to spend. Family owned and I would recommend them.

I'm fairly happy with them.

I'm fairly happy with them. It's adequate. They kind of meet my expectations but they lack that extra bit.

Fast response! Harriett's serviceman was out at my house in about 30 minutes after making the call. Service technician (Chuck) was friendly and professional. Explained his repairs, offered advice to prevent future problems. (My fault, I usually remember to turn off exterior water line each Fall, not this time though.) Bill was $300. Don't know if I could have done any better if I called around, but Harriett's is local business and very supportive of Medford community groups, allowing Scouts, school teams, you name it to use their business on Main street to conduct car wash fund raisers. For these reasons, I'd rather give them the business then some out of town company.

The water heater broke within the first year and they replaced the part quickly leaving us a temporary replacement until part came in.  I felt I didn't receive the 25% savings I was told would happen after one year.  They worked with me and the state to figure out what was going on.  they made changes in the routing of the water and timer.  They also agreed to return $200.  They were very professional and appeared as interested as I to make it right.  Almost two years later, I thought my hard wood floor felt warm, and wondered if a heating vent in the crawl space had separated.  Making sure the vents were tight was part of the energy package they had provided.  I thought that this should not have happened and before the work was done, I mentioned it to the service person.  He went under the house, found that I was right, fixed the vent and did not charge me.  I have found them to always be responsive.