Fire Place Shanty

Tom initially seemed knowledgeable and trustworthy.  However, after the initial hiring and a 50% deposit, we have not heard from him or been able to get in contact with him since December 9, 2014.  I would not trust this company or give them your business as it seems they will take your money and then you can't find them.

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Bottom line gas fireplace still is not working correctly

My hearth and stone around firplace had to be removed because it was determined the prvious company did not install to proper specifications.  I'm sure at their end it took longer than they anticipated but they remained professional and completed the job.  Even though it was more than we both anticipated I was pleased with their work.  Wish I knew and used them from the beginning.  Tom helped me out from a bad situation because he was the only one that stepped up to the plate.  Melessa keeps the lines of communication going.  Great experience.

As I stated in the previous paragraph the entire experience with Tom and the purchase and installation of my Regency Hampton Wood Insert was very good.  My only negative response is with the woman answering the phone who did not seem to care about you as the customer or have knowledge of the store's stock.  I solved that problem by only speaking to Tom.

It went very well. They were very professional and very knowledgeable. The job turned out beautifully. I would highly recommend them.