"Thank you for your kind words, [Member Name Removed]! We're thrilled to hear that you had a positive experience with our team at East Coast Roofing, Siding & Windows. Providing professional and excellent service, from sales to installation and cleanup, is our top priority. We appreciate your feedback and are glad that our follow-up on the service met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us at (877) 535-4770."

"The window line that we offer is of top quality with a lifetime warranty on every component including the screens. We also have a $300 "small job fee" on any window project of 3 units or less. That $300 goes to our window installation crew entirely to cover their time for the day."

"Thank you so much for taking the time to review us and we are very happy to hear you were satisfied with our services! It was our pleasure to work with you. Dene Ponzetti on behalf of East Coast Roofing, Siding & Windows"

"Thank you very much for taking the time to review us! We are happy you are so pleased with your results and it was a pleasure working with you and Lydia. Dene Ponzetti on behalf of East Coast Roofing, Siding & Windows"

"Thank you so much for taking the time to review us as we sincerely appreciate your feedback. We do apologize for the delay in the preparation of your proposal. Whenever there is a leak situation, we do like to meet with the customer directly to get all the details and visually see everything in order to diagnose the exact problem. Due to the unavoidable circumstances of you being out of the area, we needed extra communication to confirm and understand everything which lead to the delay. We are grateful it worked out and you were pleased with our staff and how everything was done once you were under contract. Thank you again for your kind remarks and that you would use us again!"

"Thank you so much for taking the time to review us. We are so pleased you were happy with everything! Dene Ponzetti on behalf of East Coast Roofing, Siding & Windows"

"Thank you so much for your positive and detailed review! We work hard in wanting to not just meet customers' expectations, but to exceed them. Our specialized departments, from scheduling to coordinating, are set up to focus on the customers' needs in each stage of your project and we are so glad your entire experience was pleasant and that you are so happy with the quality result. Your recommendation is also greatly appreciated as that is truly a compliment! Dene Ponzetti on behalf of East Coast Roofing, Siding & Windows"

""Thank you" seems too simple for the very detailed review you gave! We are so glad you are very happy with the service we provided from start to finish. Our sales consultants are highly trained to provide you with detailed information at the time of appointment and the lenders we use offer simplified processes with instant credit decisions to those who qualify. We do advertise that we may not be the lowest priced contractor you will receive a bid from but we do offer quality products and work backed up by great warranties and a long-standing reputation since 1979 that should something happen, we will be here for you and stand by our work. We greatly appreciate you pointing out that you chose us based on the quality and our experience. Our apologies that you were not contacted in regards to our return to address the issue you were concerned with as you should have. Sometimes for items like that our Project Manager may fit it in between other appointments so he can get the issue resolved quicker however the contact should have been made as we never want our customers to feel like they were put on a back burner. Our company takes pride in providing you a superior experience from the time you call through installation and, again, we sincerely thank you for taking the time to post your awesome review for other members to see! Dene Ponzetti on behalf of East Coast Roofing, Siding & Windows"

"Thank you for taking the time to review us although your dissatisfaction does sincerely disappoint us to hear and will be addressed in our response. In regards to Responsiveness and Professionalism, management's response has been immediate to apologize, gather information, and address your concerns. We are still in communication with you as we were just notified of the debris and are currently receiving further information from you about it. Addressing the "bad" plywood, we would like to clarify and reassure that there was no rotted or compromised plywood on your roof. You were advised that the existing framing had a wave in it that would have created a minimal cosmetic effect if we shingled over the existing plywood. At your request, additional labor work was done to assist with this cosmetic issue in which we charged no extra fees for except for the plywood used. Our Project Manager was being cautious in suggesting 2 new sheets of plywood to assist the waviness however our foreman felt only 1 was needed due to the additional work they did. Although this regrettably created your concern in the Quality of our work and anticipation that future problems will arise, the integrity and condition of the roof was never compromised or in jeopardy. We do stand by our work and will be here for you should you need us as we are confident in our ability to provide you as well as other customers the level of quality and service our customers both expect and deserve. Dene Ponzetti on behalf of East Coast Roofing, Siding & Windows"