First Choice Waterproofing, LLC

"Bryan, as a business we prefer to address our customer's on a more personal basis but feel the need to address your concerns on the same platform you've voiced them. The initial meeting with your parents, you were present for the entire presentation. No one took advantage of your parents nor would we ever move forward with a job if we felt more representation was needed, but thankfully you yourself were present to discuss any and all concerns. Our contract states in detail the work our crew would perform and what was not covered in the scope of the waterproofing job. With a finished basement we do not return the basement to the original condition which is noted in the contract. We performed all work stated on the contract, brought in an electrician and installed new electrical outlets dedicated to the sump pumps. While our crew was working on your parent?s house their furnace was not working and you happened to be out of town. Our staff called the gas company for them and covered the cost to have the repairs done. Our intentions have been and always will be the safety of our client?s home. All necessary work performed is to the utmost standard and passes all inspections. Nothing is deemed unsafe and our crew would never leave the home in the conditions in which you described. Upon speaking with you today 11/28/23, you were unhappy with the denial of requests beyond the scope of our contract. The warranty is not void and wasn?t threatened to be voided. It was explained that the warranty does not get activated until all remaining balances are paid. Since the waterproofing job is complete according to all terms of the contract, the balance needs to be paid and then the warranty is active. Our office is always available to discuss any and all concerns. It is our goal to ensure that each customer is satisfied and the completion of each job performed by us."