First Choice Waterproofing, LLC

work went very well from beginning to end, the staff and crew were very punctual and worked very diligent. I would recommend First Choice Waterproofing for all waterproofing needs

As newcomers to homeownership, we encountered an unforeseen issue with water in our basement. To address this, we hired First Choice on February 28, 2022, trusting their expertise to secure our basement against moisture. We were reassured by their lifetime warranty, which explicitly covers all walls, cove areas, the entire floor, and cinder block walls, that we were making a wise, long-term investment. Unfortunately, our experience has fallen short of these guarantees. Despite an initial investment of $15,000, our basement has been breached by water during the last two significant rainfalls, directly contradicting the assurances provided to us. The problem escalated to the point where water was aggressively entering our basement, highlighting a critical failure in the waterproofing system installed. When we first noticed the issue, we promptly reported it to First Choice, providing photographic evidence. Constraints with our work schedules necessitated the rescheduling of their initial visit. By the time their technician assessed our basement, the area had dried, obscuring the immediate problem. We were informed to alert them again should the issue persist. Heeding this advice, I sent a text and an email containing video evidence of the flooding during subsequent rainfall on March 23. After contacting them again today, I was told to expect a callback. However, with more rain predicted soon, our concern is mounting. The inspection on February 23, 2022, identified wall seepage, cove leaks, and dampness as the culprits. Given these specific issues are covered under the warranty, our expectation was a thorough and enduring resolution. We seek not just recompense but a swift and effective resolution to the waterproofing failure. If the problems cannot be rectified to our satisfaction, we would, at a minimum, request a refund for the aspects of the service that have proven ineffective, excluding the cost for the sump pump and Bilco door installation. It is paramount for us that the measures taken ensure our basement remains dry, honoring both the warranty and the initial assurances given to us.

We had great experience with them. They put a drainage system to stop the flooding and its been working great.

This company dug around the perimeter, installing a french drain which was not necessary as told by the plumber we called because he found that the leak was coming from the sewage drain. First Choice Waterproofing told us it was ground water, and showed us a video of water but nothing coming from our crawlspace. So we terminated the company, and we want to get a refund but still not getting it back.