Broadley's

Excellent experience with Broadley's. We were in the need of a new furnace and hot water heater as both went within a week of each other. We converted our hot water to gas and went tankless plus added getting a new air conditioner as our current was very old (same age as the other 2). Paul came out and answered any questions we had and sent over a proposal within 24 hours. A week later (by not fault of their own, we financed through the SJ gas program) 2 crews came out to start work on it. 1 crew worked on getting our furnace done so we had heat the first day while the other worked on getting our hot water lines set up for the tankless since it moved from the crawl space to inside on the other end of our house. The 2nd day, the new AC we installed and the tankless was finished. Bruce, Dan, Justin, and Jeff were awesome and very courteous the entire duration. Paul even stopped by to check the progress. Best experience with these guys and would recommend 10/10. They also are way more competitive with their pricing. (Not pictured is the furnace but great work!)

Every thing went find the service men were there on time. They did a great job. The work was done in a reasonable time every thing was explained to me and tested before they left. The work area was clean when they left. Broadley's staff (Don, Bill, Eric & Dave) were all very professional!

Joe was always on call and there to figure things out and answer questions. Bill and Craig were patient and willing to take on the difficult task of installing the unit in a difficult environment and situation. All three were incredibly professional, efficient and kind. I highly recommend them and their service, it was absolutely top tier.

Very professional and knowledgeable service experts.

The two men that worked on our home were professional, hard-working and helpful. They did an amazing job and took time to answer any questions we had. They were on time and left the house clean when they left.

On time and completed in a professional manner. Garrett and Tony did an outstanding job.

Very well. On time. Answered all of my questions and ave instructions on using the new digital thermostat. Don was excellent.

We had an emergency and they were helpful in price and convenience. We came up with a plan to resolve our needs. Work was done efficiently and within timely manner

Don is a professional and cares about the quality of what he does

Like a lot of people, I dread hiring and working with contractors.  But I can honestly say, working with Broadley's has been one of the best contractor experiences I have ever had. Keith Galetta was so pleasant to work with, I started feeling like he was a friendly neighbor and not someone trying to sell me something.  There was no pressure to make a decision but he was always available to answer questions.  We got a few estimates on having our furnace replaced and all the prices were in the same ball park so I had to use other factors to make a decision.  I really got the feeling with Broadley's that customer service was their number one priority and this bore out.  The 2 guys who installed our new furnace were also very pleasant and were some of the most unobtrusive contractors I have ever worked with.  They were in my house for about 6 hours and honestly, I hardly even knew they were there.  I didn't feel like I usually feel--like I have to stay on guard and ready to respond to questions, issues, etc. when I have contractors or service technicians in the house.  So far so good with the furnace operation--I don't anticipate any problems.  But even if I do, I feel confident that I will get responsive and personal service from Broadleys!

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Condensate line in furnace was clogged causing the furnace to shutdown. Contractor cleared condensate line. Furnace has worked perfectly ever since (11/04/13).

It was good. It was a little pricey but I think they were competitve. The guy who came in to help me was very professional and did a nice job. I couldn't have expected anything

Currently having my heat and air conditioner replaced by another company and we just found one of the ducts were never attached to the trunk line and the main trunk was not attached properly to the heater leaving a large gap at the connection. Thus having hot and cool air leaking from the trunk line. There was no excuse for this since THEY replaced the entire feed trunk line! Poor workmanship. Not to mention that I had to originally come back out to seal up all the leaks in the line. There was air leaking from all over the place. They couldn't even find and seal all the leaks! EVEN THE LARGE ONES!!!

Work was completed quickley and with no fuss. System started up and worked fine and still does.

Installation was performed while I was away. Upon return the rep reviewed work in detail and provided instructionand walkthru.

The technicians were great. Estimate for plumber included labor and parts. However, when I requested the same from the HVAC salesman. I was given the run around.

The salesman liked to tout how much experience he had but had no phone manners. He was fine in person but when he was told that the 'tentative' date to start , I was not available. He got an attitude on the phone. I was told he could not give me an exact date but sometime that week. So when I told him he could not start Monday. He said, 'I told you that it would be this week.' With which I responded, Wednesday would be fine.

Then when it came to the bill. I left a message with the person that does the billing, not knowing she was on vacation, stating received the final bill but it's not itemized. That was July 4th week. The following week, I get a call back and she stated she would leave a message with the sales guy. When I got no response, after the 3rd and fourth call. The billing person told me I should really talk to the salesman, who by the way, told me not to call his cell because he likes to give full attention to customers on the road when he's on a sales call. I never got a bill that itemized labor or parts. I paid the balance because I was in for half already and risked losing out rebates for the money I did spend and voiding warranties by not registering on time.

What I did not like was that until you pay in full, they do not send all information you need for rebates, warranties and tax purposes.and a lot that has to happen within 30-60 days of install. I was also expected to sign a piece of paper stating that there were capital improvements done and that I DID NOT PAY ANY STATE SALES TAX.

I have no idea if I paid sales taxes or not but I signed it anyway to get my rebates expedited and move on...I don't why I couldn't have an itemized bill and feel because I did not get one that somehow I paid for labor or parts I did not get. It felt hinky. Had the salesman explained there was a flat charge up front for install and it would have been a different story. I would have moved onto the next HVAC provider.(They gave me an itemized bill for plumbing, so I did not understand why I couldn't get one for the HVAC!)

I was told at signing that the estimate did not include the permit or taxes meaning that once the bill was finalized he would have a better idea what the taxes and permits were as they vary according to what was done and the township. That's how it was explained to me. They would pay the for permit up front but would be included in the bill at the end. It also was NOT explained to me UP FRONT that I would be exempted from paying sales taxes for a 'capital improvement.'

They keep track of hours for the union for their benefits and know what the cost was for the parts so....?

MY RECOMMENDATION IS TO GET THE ESTIMATE WITH ITEMIZATION AT YOUR KITCHEN TABLE BEFORE YOU SIGN THE CONTRACT.

I have no choice but to keep them because the first year they warranty the work....and I would totally lose out. But again my complaint was not with the install or the techs, who were professional and timely. But feel something underhanded had been done with the billing....

The work was very well done. They came at 6 am in the morning for three days and completed the job in the three days that they said it would take. They were neat and cleaned up after themselves.

My furnace was running but did not give off any heat. I called first thing in the morning and a technician showed up later that same morning. He worked on the furnace, which is located in the crawl space, for about a half hour. The problem was a stuck switch. The tech manually loosened it and by noon my furnace was blowing hot air. This report was prepared two months later and the furnace is still working just fine.

Broadley's $390 bill inhcluded a $155 parts charge for garden variety copper pipe, fittings and valves. I called Broadley and got from them a detailed list of parts they used on my job. Then I priced those parts at an online plumbing supply site. The cost - including freight and a premium for a small quantity purchase - was $116. I paid Broadley's $109 per hour labor charge to do the repairs. And I would have been OK with a parts mark-up over their WHOLESALE cost. But they charged me one third more for the parts than I would have paid to buy them myself! I wrote a note explaining my dissatisfaction and included it with my bill payment. They ignored me. I won't be using Broadley's again. John Flanagan

They are very responsive and personable. They come when I ask them to. I have had work done by them. Most of it has been good, barring one or two issues. I am yet to see the bill for the last time. They have a able woman, who answers the phone. She is not plumber or a air conditioning expert, but she knows me by name. She sends out highly efficient people. She sends the same people, but not always. I will continue to use this company in the future.

Great experience each time we used them.

Broadley's does excellent work! Their employees were professional, answering all my questions with lots of patience. I had gotten bids from several companies when I purchased a home in need of much work. Their price was slightly higher but I decided that it was important to use a company that I knew to be good.

Great.