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10/25/2021
William K.
Went great. Very professional. The workers were happy and friendly. Talked to a lady on phone very professional and helpful. Also spoke with the head of company very nice got a quote quickly. And installed water heater in a few days so family didn't need take cold showers. And furnace was fix a few days later before it gets cold outside. Thank you very much William
Description of Work
Installed water heater and repaired furnace
Category heating & air conditioning/hvac,water heater repair
Cost $5,000
Services Performed? Yes
Hire Again? Yes
Work Completed On 10/14/2021
Service Provider Response
We are so pleased to hear your comments on our service. Thank you for your review.10/24/2021
Chao M.
--Untrustworthy Company Who Refuses to Take Responsibility and Has ZERO Customer Service-- I hired Valairco to repair my HVAC's ductwork as my air return makes a loud noise. The company believed that the noise was caused by having the intake too close to the motor and offered to replace my air return duct for $2,700 (see picture). Their plan was to extend the duct and do a 180degree turn so that the air travels longer and thus can reduce the noise. I trusted them and agreed the plan due to good reviews online, a decision which I deeply regret now Although the motor noise was slightly reduced right after the installation, I started to hear slamming/banging noise whenever the HVAC was turned on/off and a high pitched noise when the system was running. Even as a non-HVAC professional, I know that this commonly indicates that the ductwork was badly designed and not properly sized to allow enough air to flow into the system. I can even visually see that the new sheet metal duct severely contracts due to lack of return air (see picture) when the system is on. I can also see small holes around connecting areas where new ducts connecting to the HVAC machine or intake vents as the crew didn't seal/insulate any of those after the installation I called the company trying to explained the issue and asked them to come fix it, but the owner (Kevin) refused and instead insisted that I pay for any additional work because he claimed that the issue was not their problem and arguing that they were just "trying to help me" as my old system was not properly designed, despite the fact that they actually removed all the old ductwork and nothings prevents them from properly sizing the new system (e.g. open new air return vent etc.). In fact, I didn't even ask them to come redesign my whole system - I simply asked them to come seal the connecting points and open a new intake vent without major changes to give it another try. Eventually, I had to pay another $~350 to have the team come over again to do exactly that (using silicone sealing the connecting points and open another air intake on the duct (see picture)) so that the system has no leak and has proper air return volume so the HVAC is not starving for air. Even the crew was sympathetic when they left the first time and thought the repair should be included (but I guessed it was not their decision) Overall, it was a very frustrating experience. I called the company dozens of times and got ghosted multiple times during the whole process starting from scheduling the first visit to the last repair and as a result the whole process lasted 6+ months (November 2020 to May 2021). The callbacks promised by the lady answering the phone were rarely followed up if any. The owner was also extremely rude and threatened to not send the crew come again if I insisted that it was their design and quality of work that caused the new problem - he just religiously believed that my old system was 100% of the issue and he, instead, just did me a favor giving it a try while charging me ~$2,700 (or ~$4, 000 in total if you add the second visit and a $~750 attic fan/ventilator that sells for $75 on Amazon) I certainly understand that there was no guarantee that the repair would solve 100% of my issue, however I would expect any decent company to take pride in their work and follow through on issues that clearly fall on their court (in this case, leaked duct and undersized system) when facing a dissatisfied customer. I was wrong making that assumption when hiring Valairco I'm still having the high pitch noise issue coming from the new ductwork as of today but I won't get back to Valairco. Whoever is reading this, please don't make the same $4,000 mistake that I made.
Description of Work
HVAC Ductwork
Category heating & air conditioning/hvac
Cost $4,000
Services Performed? Yes
Work Completed On 05/15/2021
+6 More
Service Provider Response
We are sorry that we have not met your expectations. But as we indicated to [Member Information Removed] prior to starting this process it is often very difficult to follow up on another company’s installation problems. Many times, we [Member Information Removed] only see what is obvious but [Member Information Removed] not see what has been concealed. Fortunately for Valairco our history has resulted in [Member Information Removed] significant number of 5-star reviews for which we are grateful. We are very customer oriented and pride ourselves in maintaining good relationships not only [Member Information Removed] our customers but [Member Information Removed] the community. Our support of charities in the area through our Valairco Cares program speaks to that. Wishing [Member Information Removed] the best in the future.10/28/2020
Richie R.
Baseboard electric heat installation
Description of Work
Baseboard electric heat installation
Category heating & air conditioning/hvac
Cost $400
Services Performed? Yes
Hire Again? Yes
Work Completed On 10/20/2020
Service Provider Response
Thank you very much for your review. We look forward to serving you in the future.10/01/2020
Asif K.
they charged me over $500 which include nothing and was ask for more money for simple work on my furnace.. they are scam and not professional at all.. please be aware..
Description of Work
yearly service
Category heating & air conditioning/hvac
Cost $570
Services Performed? Yes
Work Completed On 09/28/2020
Service Provider Response
Although we have an excellent reputation and a significant number of positive reviews we are equally very concerned that your experience with Valairco was not up to your expectations. We hope to be able to continue communicating with you in order to reach an equitable resolution.06/29/2020
James I.
A/C wasn't working, I fiddled with it for a day before calling after I determined the problem was the indoor fan and wasn't the capacitor. Valairco answered my 1st phone call, scheduled someone to come between 10 and 2. Michael arrived around 10:30, diagnosed that we needed a new indoor fan blower motor quickly and left. He came back early the next morning with a replacement motor and installed it. He was polite, professional, and friendly. Working great. Total cost $450 plus tax.
Description of Work
A/C service call, blower motor replacement
Category heating & air conditioning/hvac
Cost $450
Services Performed? Yes
Hire Again? Yes
Work Completed On 06/26/2020
Service Provider Response
We appreciate you choosing you Valairco and look forward to serving you in the future.01/13/2020
David R.
Technician was pleasant and was able to fix the issue
Description of Work
fixed humidifier and thermostat communication issue
Category heating & air conditioning/hvac
Services Performed? Yes
Hire Again? Yes
Work Completed On 01/10/2020
Service Provider Response
Thank you very much for your review. We look forward to serving you in the future.11/27/2019
Stacey Z.
I had my HVAC replaced in my condo during the summer of 2018. I had just moved and had painters working when it malfunctioned. There turned out to be a leak and I decided to purchase a new system after hearing about previous problems with the unit. I had used Valairco for annual checkups and was happy with the company. I ordered the new system requesting it be done as soon as possible because of the situation. They immediately ordered the new system and installed it as soon as it was shipped to them. Lou did a great job and I’m happy with my purchase and guarantee.
Description of Work
N/A
Category heating & air conditioning/hvac
Cost $6,000
Services Performed? Yes
Hire Again? Yes
Work Completed On 06/15/2019
Service Provider Response
Thank you for sharing your experience with us. We look forward to serving you through our Comfort Plus Warranty Program.11/27/2019
Tony W.
So far so good, the service was professional
Description of Work
ReplaceD air condenser and pipes in the central unit
Category heating & air conditioning/hvac
Cost $60,000
Services Performed? Yes
Hire Again? Yes
Work Completed On 07/06/2019
Service Provider Response
Thank you for your review. We look forward to serving you through our Comfort Plus Warranty Program.11/27/2019
Kathleen W.
Great company to deal with. They are there for you when you need them.
Description of Work
N/A
Category heating & air conditioning/hvac
Services Performed? Yes
Hire Again? Yes
Work Completed On 12/08/2019
Service Provider Response
Thank you for your comments we look forward to serving you in the future.11/27/2019
Monika M.
This company is a class act. I was very happy with the work that they performed. It is now 2 years later and I am still so pleased with their work. Every chance I get, I tell people about what a quality job they did.
Description of Work
Installed central air
Category heating & air conditioning/hvac
Services Performed? Yes
Hire Again? Yes
Work Completed On 11/27/2019
Service Provider Response
Greatly appreciate your comments. Looking forward to serving you in the future.We offer a wide range of residential HVAC services such as installation, maintenance, troubleshooting, and indoor air quality improvement. We service air conditioners, heaters, heat pumps, electric furnaces & boilers, gas furnaces & boilers, oil furnaces & boilers, humidifiers, air filters, attic fans, thermostats, pumps, and water heaters.
We do not service or install window air conditioning units.
Valairco is currently rated 4.8 overall out of 5.
Valairco is open:
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Valairco accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check
Yes, Valairco offers free project estimates.
Yes, Valairco offers eco-friendly accreditations.
Yes, Valairco offers a 5% senior discount.
Yes, Valairco offers emergency services.
Yes, Valairco offers warranties.
Valairco offers the following services: We offer a wide range of residential HVAC services such as installation, maintenance, troubleshooting, and indoor air quality improvement. We service air conditioners, heaters, heat pumps, electric furnaces & boilers, gas furnaces & boilers, oil furnaces & boilers, humidifiers, air filters, attic fans, thermostats, pumps, and water heaters.
We do not service or install window air conditioning units.