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Walt McCollum Plumbing, Heating, Cooling

4.9(
51
)
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,

About us

Plumbing, Heating, and Cooling service in the Long Beach Island area for more than 35 years. Home and commercial repair and installations. With over 35 years of service in the Southern Ocean County area, Walt McCollum Plumbing, Heating, and Cooling has come to be known for our friendly technicians who give neat, clean, efficient, and quality work. Our services include plumbing repairs, heating and cooling repairs, renovations, new construction, and city water/sewer connections. We also offer a preventive maintenance program for heating and cooling appliances to keep you comfortable and give you peace of mind all year round. If you need a plumber or have heating and air conditioning work that needs to be done – call today and let us know what our team can do for you!

Business highlights

Emergency services offered
49 years of experience

Services we offer

Plumbing services including repairs, air quality, and full-service water heaters. Heating and air conditioning services including repairs, and wifi thermostats. Other home services including our beloved Winter House Watch for seasonal clients., annual preventive maintenance check-up, boilers, duct cleaning, ductless systems, gas lines, heat pumps, installations, new construction, tankless water heaters, water heaters

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.951 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
4%
3
4%
2
0%
1
0%
Write a review
Showing 1-25 of 51 reviews
Liz B.
Jun 2020
5.0
Yes, I recommend this pro
$350
I called Walt McCollum for an active leak in the toilet on my second floor, which was dripping into my laundry room. They responded quickly and replaced not one. but two toilets that were not properly installed by a previous contractor. The work was done in a timely manner and everyone I spoke with professional and responsive to all my questions.
Response from Walt McCollum Plumbing, Heating, Cooling

"Hello! Thank you for taking the time to write a review of our company. I'm glad we were able to help you out with the toilets and look forward to working with you again in the future! Thanks again!"

G. W.
Sep 2017
3.0
$9,800
I am sad to give a local company a bad review. I want to support local businesses. I believe the company itself is decent, but this particular installer is sloppy, slow moving, careless, not thinking, not very technically inclined, blamed the company when parts were missing instead of proactively trying to resolve the problem, the list goes on. I also must say, working 3.5 hours the first day, then 4.5 to 5 hours the next two days made no sense to me. Showing up late, packing tools up exactly at 3:30 and sitting in a idling truck for 30 minutes in my driveway until 4PM was the standard work day for this installer. If they had worked an extra 1.5 hours each day, they would have finished an entire day earlier, saved the company money, and would have been able to move on to another assignment. This is mind-boggling. The first day was an absolute disaster. They removed the old system, and tried to set up a pad outside for the much larger AC unit. The installer discovered that he didn't have the right size pad, so he started pouring white gravel all over my grass, to put the unit on it. I saw this and immediately stopped them, and asked "Where is the pad for this?" "I don't know. Someone in the office messed up, and didn't order the right size." "Do you have an extra one of the right size in your office?" I asked. "I dunno" was his response. I called the office, and the woman who answered said she also did not know. I stopped my own work, spent two hours online finding a local distributor who would ship same-day. Grainger out in Western NJ came through. I told them it was urgent, they had the right size pad, shipped it overnight, and it arrived the next morning before the installers were here. I spent another hour of my time, bought bags of soil, removed all the rock they put down and threw it out, leveled the soil, and put the pad down. The pad with delivery costs $120 and arrived 12 hours after I ordered it. THANK YOU GRAINGER. After they left at 3:30 PM (!?!?!), I found screws, pieces of pipe and metal shavings in my driveway, a perfect storm of tire popping destruction. I had to clean this up as well. See all photos labeled "day_1" to follow me on this wonderful adventure. Day 2 was uneventful until the end. I look outside at the AC unit, and the orientation of it exposes a long stretch of copper tubing that will be dented and ruined by mowing, people's feet, etc. I had to tell them to rotate it. It didn't occur to them to try it, and see if the unit would still fit on the platform. It didn't even occur to them to ask me. I told them to rotate it, thankfully before they fully attached everything. I look on the morning of day 3 and it looks good...but whoops. He burnt the nearby PVC pipe when welding the copper tubing. See day_2 photos. Day 4, they wrap up and leave. He tells me that he installed an extension for the filter, so I don't have to open the unit to change the filter. Sounds nice, but when I look closer, I see why he didn't want me opening the unit. The frame had taken a bit of a beating when they brought it upstairs, and the bottom panel is very difficult to put on without using a screwdriver to bend the top bracket up, to allow the locks to slide in place. The top panel no longer fits in place, it is sticking out. I can live with this, but it would have been nice if he told me this happened, instead of leaving me to discover it. You can also see the sloppy tape job in the day_4 photos, with gaps in the tape. We have to touch this up ourselves. He said he'd run the new pvc vent through the roof, and instead ran it through the side of the house. The roof is 1.5 feet away, and would have been just as much cutting. Yes, the shingles would have taken a bit more work, but not much more. He got lazy, lied about putting it through the roof, took a shortcut without asking me, and left without saying a word about what he did. See day_4 pics. Really sloppy job. Nowhere near Angie's List quality. Don't let this guy near your project. He sends the younger guy off to do the heavy lifting, then gets on his phone. His work ethic is horrible and he's careless, doing the minimal required. He really should retire, and stop hurting the reputation of a known local business. When I discussed this with the owner, even he said, repeatedly: "Yeah, I know...I know" with a resigned and exhausted tone to his voice.
Response from Walt McCollum Plumbing, Heating, Cooling

"Hello, I'm very surprised and concerned after reading about your experience. Please accept my apology. I would like to discuss this further with you, please contact us at your convenience. Thanks, Mark"

Georgia K.
Sep 2017
5.0
Yes, I recommend this pro
$2,600
First, they were very flexible with scheduling and accommodated a change with no issue. The teams they sent were professional; treated our home a property with respect; completed the job with no issues and billed us accurately. Everything was right first time. We would not hesitate to use them again for any plumbing/heating/cooling issue we have.
Response from Walt McCollum Plumbing, Heating, Cooling

"Hello, Thank you for your feedback - we appreciate it very much. Please call us if you need anything else - we look forward to working with you! Mark"

Tony O.
Sep 2017
5.0
Yes, I recommend this pro
$215
Quick enough. Valve was received the next day. They came out and replaced it. We have used this company for 23 years and have never had a problem. If you call after hours they always call the next day. Very professional. They have never had to "do over" a repair.
Response from Walt McCollum Plumbing, Heating, Cooling

"Hi There, Thank you so much for taking the time to write your feedback! We appreciate having you as our client and look forward to many more years. Thank you again! Mark"

Paul R.
Aug 2017
3.0
In April they called me to schedule a heating system service. Since it was late in the season I told them I would call in May to have the AC serviced. In May I called and they said to call the first week in July. I call and they told me to call back in two weeks, which I did. When I called they were unable to set an appointment, I explained my frustration and the person taking the call told me she would "pull my card" and then hung up on me. About a week later I got a call on my voice mail that they would be servicing my unit the next day, which would be canceled if I did not return the call by 5:00PM. I called at 5:10 that evening and to my surprise they did show up the next day. I do not think a customer should have to work so hard to get what he paid for in a service contract.
Response from Walt McCollum Plumbing, Heating, Cooling

"Hello, I'm very sorry about this experience. We usually are able to take care of service calls and preventive maintenance appointments pretty quickly. I would like to get more information from you so we can address it appropriately. I would greatly appreciate it if you could give me a call at the office so we can discuss. Thank you so much for your feedback! Mark"

Ralph H.
Jan 2017
5.0
Yes, I recommend this pro
$230
Had to replace more due to age of gaskets, etc. Results like new.
Response from Walt McCollum Plumbing, Heating, Cooling

"Hello and thanks for rating our company! Glad we could help out. If you need anything in the future, including heating and air conditioning service, we will be happy to help you. Thanks again!"

Barbara T.
Dec 2016
4.0
Yes, I recommend this pro
Excellant would use them again
Response from Walt McCollum Plumbing, Heating, Cooling

"Thank you for your review and rating - it means a lot. Please let us know if you need anything else!"

Robert C.
Dec 2016
5.0
Yes, I recommend this pro
.
Response from Walt McCollum Plumbing, Heating, Cooling

"Hello, Glad we could help with your HVAC system and thank you for rating us! Let us know if you need anything in the future and have a very happy holiday season! Mark"

Edna W.
Oct 2016
5.0
Yes, I recommend this pro
Excellent technician
Response from Walt McCollum Plumbing, Heating, Cooling

"Hello! Thanks for rating our company - glad you are satisfied with our heating/air conditioning technician! Mark"

Scott B.
Oct 2016
5.0
Yes, I recommend this pro
The technician found the problem and fixed it at the indoor processor. He also did some extra checks to be sure all was right. My only issue was that there was no response to my first phone call; I had to call again for my appointment.
Response from Walt McCollum Plumbing, Heating, Cooling

"Hello! I'm glad we were able to help you out and that you were satisfied with the technician who responded to your home. Our team responds to phone calls throughout the day seven days per week - we will certainly look into what happened and work to make sure your phone call is returned in a more efficient manner. Thank you for taking the time to write a review of our company! Mark"

Brian S.
Sep 2016
4.0
Yes, I recommend this pro
Be more flexible.
Response from Walt McCollum Plumbing, Heating, Cooling

"Hello, Thank you for your feedback! We offer emergency service seven days per week and we are able to schedule free estimate appointments for equipment replacements during the work week. We appreciate your feedback and thanks for taking the time to let us know about your experience!"

G. W.
Aug 2016
5.0
Yes, I recommend this pro
Excellent. Fast, reasonably priced, had the part handy.
Response from Walt McCollum Plumbing, Heating, Cooling

"Hello, Thank you very much for the review! Glad we were able to get your air conditioning up and running with this awful heat. Hope to work with you in the future. Enjoy the rest of your summer!"

Pao C.
Jul 2016
5.0
Yes, I recommend this pro
$454
unknown
Response from Walt McCollum Plumbing, Heating, Cooling

"Hello, Thank you for taking the time to write a review. We appreciate your feedback and good comments. We also appreciate your patience while our installation crews were overwhelmed during the heat wave. We look forward to working with you in the future. Mark"

Pao C.
Jul 2016
5.0
Yes, I recommend this pro
$450
Would Recommend! AC doesn't work, made an appointment and have they checked out; turn out to be collapsed air duck. They were booked up for two weeks but when they came, they not only fixed the air ducks but also make sure everything works correctly with great service. Mr. walt mccollum personally called after and apologized for late scheduling. Def would use their services again!!
Response from Walt McCollum Plumbing, Heating, Cooling

"Hello, Thank you for taking the time to write a review. We appreciate your feedback and good comments. We also appreciate your patience while our installation crews were overwhelmed during the heat wave. We look forward to working with you in the future. Mark"

Marla S.
Apr 2016
5.0
Yes, I recommend this pro
.
Response from Walt McCollum Plumbing, Heating, Cooling

"Thank you for your rating of our company. Please give us a call if you need service in the future. Mark"

Joan G.
Mar 2016
5.0
Yes, I recommend this pro
$165
Everything went very well from the time I placed the call for service until the job was completed the plumber arrived on time, explained what needed to be done and completed the job to my satisfaction. Tom the plumber was courteous, efficient and professional.
Response from Walt McCollum Plumbing, Heating, Cooling

"Hello, Thanks for your review and rating. I'm glad we were able to help you with your toilet. Please let us know if you need any plumbing, heating, or air conditioning service in the future. We appreciate having you as our client! Mark"

Madelyn H.
Mar 2016
5.0
Yes, I recommend this pro
unknown
Response from Walt McCollum Plumbing, Heating, Cooling

"Thank you for your rating. I hope we can work together again in the future. Mark"

Paul E.
Mar 2016
5.0
Yes, I recommend this pro
$200
Excellent!!  Great communication, professional service.  Will be our plumber as long as we're in the Long Beach Island area.
Response from Walt McCollum Plumbing, Heating, Cooling

"Hello, Thanks so much for writing a review of our company - it means a lot. I'm glad we could help you out with your kitchen sink issue. We also service and install heating and air conditioning systems. Please contact us if you need anything in the future. Thanks, Mark"

Craig J.
Mar 2016
5.0
Yes, I recommend this pro
$239
We had initally called McCollums when our heater had broken down and they were quick to respond. Their customer service and decent price prompted me to sign up for the annual service plan. So far I am happy with the service.
Response from Walt McCollum Plumbing, Heating, Cooling

"Hello, Thank you for taking the time to write a review and thanks for being a client. I'm glad we were able to help you with your heating and air conditioning system. Thanks again! Mark"

Rosemary S.
Mar 2016
5.0
Yes, I recommend this pro
$296
It was a frigid valentines day Sunday and my family woke to no water, I tried the blow dryer & rick, but to no avail, TJ or JT came with his supersonic heater & all was well in a little while. He was very nice & professional.
Response from Walt McCollum Plumbing, Heating, Cooling

"Hello, I'm glad we were able to help you with the frozen pipes. Thank you for taking the time to write a review of our company - it means a lot. Call us if you need anything else. Thanks, Mark"

William Y.
Feb 2016
3.0
Yes, I recommend this pro
I heard a good review of the company but when I called to schedule a visit my message was never returned.
Response from Walt McCollum Plumbing, Heating, Cooling

"Hello, Thank you for letting us know about your phone call. Unfortunately, I could not find any record of your phone call, so I am not sure what happened. In any case, I'm sorry we did not get back to you. Please call or message us on Angie's List if you still need assistance and we [Member Name Removed] take care of it for you. Thank you again, Mark"

Lisa G.
Dec 2015
5.0
Yes, I recommend this pro
$200
These guys were great. We just moved into the house, and found an incredible amount of dust, everywhere.
Response from Walt McCollum Plumbing, Heating, Cooling

"Hello, Congratulations and welcome to LBI. Thank you for choosing our company for your home service needs and thanks for your feedback. We look forward to working with you in the future. Have a safe and happy holiday! Mark"

Thomas B.
Nov 2015
5.0
Yes, I recommend this pro
$750
This is a professional, top-notch company.  We would not hesitate to highly recommend it!
Response from Walt McCollum Plumbing, Heating, Cooling

"Hello, Thank you for taking the time to write a review of our service. I'm glad we could help you out with the plumbing needs. We look forward to working with you again soon. Have a safe and happy Thanksgiving! Mark"

Bob S.
Oct 2015
5.0
Yes, I recommend this pro
$165
Everything went perfect. No issues Job well done. Would recommend to anyone.
Response from Walt McCollum Plumbing, Heating, Cooling

"Hello, Thanks for your review of our service. I'm glad we could help you with your plumbing issues! We also work on heating and air conditioning equipment. I look forward to working with you again. Mark"

Judi F.
Sep 2015
5.0
Yes, I recommend this pro
$1,100
He was the only one out of the people I called, which were3 or 4, who returned my call.  He was prompt and responsive.  He gave me a price that was reasonable with the understanding  that the hole they dug filled with water before the inspection might need to be pumped again.  The additional price was reasonable. It did need to be pumped again and the price he quoted me stated the same.  There were no surprises.  They performed the service within the timeframe.  They provided the proper documentation to me and the township.  The people I spoke with were very professional and polite.  I will use them again if needed.
Response from Walt McCollum Plumbing, Heating, Cooling

"Hello, I'm glad we were able to help you out with the underground water and sewer work. It is a pleasure working with you. Thank you for taking the time to write a review - it means a lot! Mark"

Showing 1-25 of 51

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Walt McCollum Plumbing, Heating, Cooling is currently rated 4.9 overall out of 5.
Walt McCollum Plumbing, Heating, Cooling accepts the following forms of payment: CreditCard
No, Walt McCollum Plumbing, Heating, Cooling does not offer free project estimates.
No, Walt McCollum Plumbing, Heating, Cooling does not offer eco-friendly accreditations.
No, Walt McCollum Plumbing, Heating, Cooling does not offer a senior discount.
Yes, Walt McCollum Plumbing, Heating, Cooling offers emergency services.
No, Walt McCollum Plumbing, Heating, Cooling does not offer warranties.

Contact Information

73 Atlantis Ave, Manahawkin, NJ 08050

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