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AMERICAN FLOORING DIRECT

About us

23 Years of Great jobs at the lowest prices

Business highlights

43 years of experience

Services we offer

Apartment Flooring, Builder Flooring, Ceramic Tile, Mohawk, Pergo Flooring, carpet, laminate flooring, wood floor refinishing, wood flooring, null

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.45 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
0%
3
0%
2
0%
1
40%
Showing 1-5 of 5 reviews
Kerry C.
Jul 2015
5.0
Yes, I recommend this pro
$6,500
Very professional and understanding throughout entire process. We had other problems that were discovered  and had to change dates several times, and this company was willing to work with us in every way possible. Would not hesitate to recommend to anyone looking for flooring for their home.

Greg M.
Sep 2014
5.0
Yes, I recommend this pro
$5,700
Very smooth -estimator was on time. The installers were great.price was unbeatable. We are tenacious shoppers. Sales people were a pleasure. The whole experience was great I was pleasantly surprised.

Linda Z.
May 2014
1.0
$12,000
The floor was to be climatized for 48 hrs, which was never done, was assured that the floor would be alright being we live on the water they said they put a moisture barrier down so it would be alright. We were assured they had it by their by their back door in the showroom told us it got wet, and it still was in good shape and shined very nice.  We purchased the floor the day after the floor was brought into the house it was installed  and within a week we stopped in the store and, told them what was happening they never responded we went back to the store, finally we had to call them back and tell them they put it right up against the wall instead of cutting it away because it is a floating floor, they came back and cut the floor tore up our molding broke it and were very careless.  The floor started peeling and chipping and there were bumps where pieces have been left under the flooring, and it started popping out and fading in Nov. 2012 we called them again the whole floor was buckling and peeling they said it was because our dogs peed on it my husband said okay I'll give you maybe 10 Sq. feet but not 2400.  They supposingly sent a factory rep. down and he was suppose to bring back a piece of flooring so it could be sent to the factory and see if it was moisture, he called American Flooring on RT.9 in Manahawkin and said he was unable to bring a piece back because the whole floor was peeling and he would never be able to get it back in.  This guy was not a factory rep. because I seen him in the store he was one of their workers. At that  time they said that the floor was 3 years old my husband replied that it had a 30yr. warranty.  My husband must have went to their stores at least 15 times half  the time they said the boss was not in.  After the man came down and said the whole floor was coming up we never heard from them, and when we did they said it was because the dogs peed on the floor.  The floor just was not installed right from the beginning.  We have not heard from them again so we had to sue them my husband went to small claims court on May 27, 2014 with pictures and of course they had a lawyer they would not let him submit the pictures because he did not have someone with him to testify.  They had a letter from the company again stating that the dogs peed on the floor.  The owner of American flooring who came in once to give us a price stated that the dogs peed on the floor while he was there my husband replied I was a cop for 27 years and did a lot of testifying and have never liied you are lying, if you are not lying why won't you look at me.  Well they ended up giving us $3,000 which tjey will pay us $1,000 for three months.  so now we are stuck with a floor that is chipped and peeling.  The company of the floor is out of state so we can't sue them.  Don't do business with American Flooring on E Bay Ave. & Rt. 72 in Manahawkin they are a bunch of liars.  Our dogs did pee on the floor but when we went out I put down pads and towels.  The name of the flooring is quick step and they had numerous complaints from people that are having the same problems as us.  STAY AWAY FROM AMERICAN FLOORING THEY ARE ON E BAY AVE. 7 RT. 72 IN MANAHAWKIN THEY ARE TOTALLY NOT RELIABLE AND IF YOU HAVE A PROBLEM THEY WILL NOT HELP YOU.  BEAWRE AND BE CAREFUL THEY PROMISE YOU THE WORLD AND GIVE YOU NOTHING AND DON'T BUY QIUCK STEP FLOORING.  THE FLOOR NEVER STAY SHINY EITHER WE USED WHAT THEY SUGGESTED AND IT MADE THE FLOOR DULL.   WE HAD A PIECE OF FLOORING THAT WENT THROUGH SANDY AND IS STILL IN PERFECT CONDITION SO THE MOISTURE STORY SEEMS WRONG.  ALSO ON THE BACK F THE FLOORING DIRECTIONS IT ALSO SATES THAT IT EMITS FORMALDEHYDE AND  ELDERLY PEOPLE AND CHILDREN MAY GET SICK FROM IT EMITTING IT.  WE ARE 68 & 67 AND HAVE A 12 YEAR OLD GRANDAUGHTER LIVING WITH US THEY SAY YOU CAN GET VERY ILL FROM THIS.  WE WERE NEVER TOLD ABOUT THIS EITHER.

Response from AMERICAN FLOORING DIRECT
"The only thing I can say is that these statements are completely false, we have notarized documentation from all parties involved , nothing was done underhandedly and I welcome any interested party to review all the documentation by calling 6095977551 , our lawyer handled the entire case very professionally and he suggested we settle the case with [Member Name] because [Member Name] openly threatened he would keep us in court until we settled. Unfortunately sometimes when your lawyer is costing you a 1000 per day it just makes sense to settle even though your right. Next I would like to say we have been in business for 20 years and we have over 30,000 happy customers , we really care about our customers and do absolutely everything we can to make them happy, with all that being said unfortunately this customer has allowed his multiple dogs to urinate all over his house and quite simply no manufacturer will warranty any floor in this condition. I would also ask the [Member Name] to put his phone number online so people can come to his home and see what's going on there, all of our documentation is available for anyone to review. In life you will run into people who are never at fault for the own actions we all know people like this, you will also run into people who know how to work the legal system and use it as a hammer even when their wrong. I hope the [Member Name] believe in karma because we do here and we try to make every life we touch better in any way we can , we donate to numerous organizations and charities including saint Jude's children's hospital. When you go to small claims court your case goes to arbitration both arbitrators told us not to settle and that Mr [Member Name] had no case. Again if this review sways your decision in any way please give me the opportunity to show the documents , we care about our customers and always try to provide them with service we can be proud of."

Linda D.
Dec 2013
1.0
$21,496
Instead of floating the floor, they shimmed it.  After the job was done we came in and put card board and paper down to protect the floor prior to our moving in.  When we pulled it up we found chips and shaved areas.  Some of the boards were fractured and splintered.  I called to have them come and look at the floors because we didn?t want them to say we has damaged the them while moving.  The sales rep from the company and a Bruce flooring rep came out at my request to look at the floor because it was fading.  I rcvd a letter stating that the cracks and splintering can not be seen from a standing position and was not caused by the installation but must have happened after we moved it.

I called Armstrong wanting them to verify my suspicions that it was improperly installed and was told the floor was applied with an unprotected nail gun.  The owner of the company  originally told us that he would finish putting down the molding and finish work on the floor but he called and said he was done with us.  That I?ve been a problem from the start.  There was no talking to this guy.  When I asked about the warranty he said ?only when a board pops up?.
Response from AMERICAN FLOORING DIRECT
"Unfortunately no mater how hard you try you can't make everyone happy, This customer was happy at time of completion and paid in full . We told this customer that we would attempt to level out her extremely un level floor but it would never be perfect , we got it about 90% it is impossible to get it any better than it is. We are very sorry that she is unhappy but there is no way to make it better, the floor looks fantastic, The customer was told by her contractor the same thing if she wanted a perfect floor she should have installed new subfloor , she did not want to spend the money to do so. Also this floor was inspected by the manufacture and found to have no installation or manufacturing defects , the customer has a copy of the report, The report is available to be seen by calling 6095977551, This floor looks great with no visible defects according to the manufactures report. We have made every attempt to satisfy this customer. We have been in business for 23 years have a AAA+ rating with the BBB and care about our reputation and customers., we do not manufacture the wood and have to stand by what the have found."

James D.
Oct 2013
5.0
Yes, I recommend this pro
unknown

Licensing

State Contractor License Requirements

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FAQ

AMERICAN FLOORING DIRECT is currently rated 3.4 overall out of 5.

AMERICAN FLOORING DIRECT accepts the following forms of payment: CreditCard

Yes, AMERICAN FLOORING DIRECT offers free project estimates.

No, AMERICAN FLOORING DIRECT does not offer eco-friendly accreditations.

No, AMERICAN FLOORING DIRECT does not offer a senior discount.

No, AMERICAN FLOORING DIRECT does not offer emergency services.

No, AMERICAN FLOORING DIRECT does not offer warranties.