ALL CLASS GLASS LLC

This is a company that you should stay away from. The owner is a psychopath who literally brought my wife to tears and me to want to get a restraining order. When his workers showed up they confessed that the owner was crazy and that they didn't get any repeat business because of the issues that *always* arise from dealing with this company. The price and quality was fine but STAY away. It is not worth the agravation and the tension. Be forewarned.

In May 2008, I hired All Class Glass, Scott, to install 2 large panes of glass and one large glass door for my walk-in shower enclosure and the install process was completed without a problem and I paid him in full. At that time, I was satisfied with my purchase and the work performed. The problem came in July 2009 and again in June 2011 when the caulk/gasket holding the bottom portion of the glass wall in place, degraded and fell out. This caused the glass panes to NO LONGER BE ATTACHED to the knee wall. The glass panes were only being held by the track across the top. Water would then leak under the glass panes and outside the shower. I was also concerned that the panes would fall out losing my investment and also being a safety hazard! The gasket problem alone was one that would be easily fixed with the installation of new caulk/gasket. MY PROBLEM WITH ALL CLASS GLASS HAS BEEN THAT THEY DO NOT RETURN PHONE CALLS WHEN YOU LEAVE A MESSAGE THAT YOU NEED SERVICE/REPAIRS TO THEIR INSTALLED WORK! Then, after being frustrated at multiple calls not being returned, I leave a nasty message that at least a call back is expected. Scott has the nerve to call back and say he never received the messages. This was his excuse both in 2009 and again in 2011. COME-ON! I don't buy that excuse for a minute! One missed message....maybe. But multiple missed messages on 2 different occasions 2 years apart....NOT! The only reason he called me back in 2009 was because I mailed a certified letter stating that if I didn't receive a call back with arrangements to repair the gasket, I would report his company to the Better Business Bureau, Angie's List and any other place I could post a complaint......that initiated an immediate call back to me. This time, I AM DONE WITH THAT COMPANY and would rather find a new company capable of doing the work and capable of communicating with the customers, than to deal with the LIES from ALL CLASS GLASS! I do not like to go to these extremes but I find it SO unprofessional when a company doesn't return phone calls and doesn't back-up their work. If they don't want to do the work or don't want to maintain their installed product...FINE at least call me back and tell me that, but don't ignore me. Apparently they don't want to provide any customer service once they've received their payment-in-full!!!